SunPass Reviews

I have yet to have a successful session on SunPass and have given up! SunPass is a Grade A piece of garbage!
It’s slower than ANY of my apps, buggy and crashes, does not allow for copy and paste. I’ve NEVER completed a task, I’ve ALWAYS force quit it out of frustration.
At this writing, the last update was two months ago, and it was over branding and how it looks. Ridiculous!!!
State of Florida: you are obviously collecting massive amounts of money with the this app system; why don’t you hire a real company to build SunPass instead of the yahoo’s that are building it now! Every other app I have gets updates at least once a month, and 9 times out of 10, they read, “bug fixes”, “maintenance”, “speed issues”, in other words, they are up to date and constantly improving! Good designers are watching everyone else, to be the best they can be - don’t leave this to a couple of guys in your computer department, get real people who can improve this! It’s TERRIBLE and UNUSABLE!…

I purchased the this app from local Publix, downloaded SunPass , registered, and activated my account. However, whenever I try to add a license plate I am getting an error.

Just drove through the toll and the device did not register. It is clearly visible on my windshield.

Tried to contact the support, impossible. Why are you selling defective devices to out of state customers and then threat people with $100 violations? I have an active account, I have my bank account linked to it, and the funds are available.

The this app transponder app and program is total garbage. I purchased the this app Pro and attempted to activate it. Their website kept looping back offering an option to create an account and it looped right back to the homepage
I install the application and tried to enter my data and it crashed up five times in a row, never creating an account
I tried calling their office and they were closed
These people are obviously an underpaid Florida state contractor which is totally incompetent and should be burned to the ground
These people are even more incompetent than San Francisco New York and Chicago combined they don’t belong on the face of this planet
Sometimes you get what you pay for and in this case I wouldn’t even use it if it was free

I would not even give SunPass a 1 star. It’s not useable at all error after error. Can’t get on have been trying over a week. Now I’m having to call them to make a change of vehicle of my vehicle. I’ve moved from Maine and now have registered my car here. I bet they be quick to make me Pay for going through with the wrong vehicle. Sick of it. Don’t bother trying to use this worthless app. Not worth the aggravation!

I can’t remember the last time I’ve been able to use SunPass . I can log into the mobile website and make updates to transponders or reload my balance. However, logging into SunPass using the same credentials that I use to log into the mobile website, gives me an error. To be clear, I use a password manager to avoid manually typing it all in and dealing with trash like this. So you know it’s not a matter of correct spelling. Now SunPass has locked out my account, so I can’t even access the mobile website. What type of trash outsourcing is this. If you’re going to hire a developer for this, hire a decent one. No state taxes to help pay for it? Contact Disney, maybe they’ll lend you a developer seeing how FL relies on tourism to pay for stuff like this. Why even put out an app if the mobile site works better. Use webview of the current site you monsters!!!

Purchased the transponder at Publix and downloaded SunPass . Spent 5 minutes typing in my data and hit submit…..nothing. The screen never changed. Restarted from the beginning loading in all my data…..nothing. Went directly to the website to try to create an account and the same thing happened. Called the 800 number to set it up….70 minute wait time. Government efficiency at it’s finest.

Absolute worst experience with an app and service ever! Trying to add a new transponder for our newer vehicle and it is impossible. Log in and then go to activate and directs you to another page that says account type is not authorized for web access. Log in there, then redirects back to original page asking to log in. Every time we are about to head out in a trip it always seems like this app is the absolute worst to deal with.

I've been getting charged $10 a week when I barely ever get on the highway so I went to SunPass to see what is going on and my account is locked so I can't check. I call and I can't find an option to speak with someone, and the automated voice service is terrible. This whole platform from this app is completely useless l, unnecessarily complicated, and broken, but obviously that's to be expected from public services in this country that moves at a snail's pace to bother fixing anything.

At first I was skeptical that SunPass could be as bad as the reviews were saying. But it is legitimately unusable. After attempting to download it once, and canceling the download, I finally got it added to my phone. Then it took several attempts just to open it, saying it couldn’t connect. And now I can’t even get past the online user agreement.

As others have said, with as much money as toll roads generate in FL, there is no excuse for this. Pony up the money and get some devs who can make SunPass function properly.

Was SunPass designed by the people in charge of the unemployment website during the early stages of Covid lockdown?

Three times I’ve tried to just get past the user agreement page and after hitting “I agree,” I only get the spinning wheel. Not sure what update it was designed for, but clearly none of them are iOS related.

Don’t bother with this trash. I’ll be deleting it nearly as quickly as I downloaded it.

Error error error error everything I tried after update and now it lock me out. No luck contact with this app. Impossible to get help from this app. Now look like I’m going see pile of mail invoice from this app ask me to pay because my this app device need add funds is about to run out of funds.

Tolls is full of joke rip us off even though bridge is paid off 15 years ago and still raise price, charge us $4 per toll. Now app update don’t work anymore, lock me out, and want me pay tolls. Screw you!

SunPass is slow to respond. It’s not user friendly because it is hard to navigate, the account information is seems to conflict with real time information regarding account balances. Menu items are not clear so getting to where you want to be within SunPass is hard. It’s just a terrible app. Developers, if you review the post of comments and care enough for those of us who would like to use it in a good effort to make life easier and less cumbersome - please outsource the development of SunPass for greater good of servicing us so that we may have a better opportunity to enter acting with FL this app.

So many things wrong with SunPass. First, cannot manually enter transponder number as it does not all the last digit, so, you must scan it. This can be difficult if you have purchased it, place money on it and stuck it to your window. Which leads to the second problem.
Can’t create an account with a new transponder if money was added to the account at the point of purchase. You have to call this app to get this account added/created. It takes 20-30 minutes to get through to someone at this app.
SunPass isn’t program to pull data from your devise. You have to manually enter all your information, name, address, email, etc. Normally this isn’t a major problem, but when you don’t know why you can’t register a transponder you try to do it 3-4 times, entering your info each time. SunPass needs good programs who know how to build apps.

Started to write about how SunPass is broken and not even working, to spite the few odd raving reviews! Then I realized what was really broken was that none of this toll money we all pay through the nose doesn’t benefit Florida. It’s true, look it up! Some Spanish company came to Florida and bought our toll road system. Imagine if all Floridians- Locals with residency (6mos) pooled their resources to buy this money maker Toll system for Florida’s benefit!? Alaska pays every resident a chunk of the oil money they make. Florida should do the same with all that tourist money!

After initial install, locked up my iPhone’s keyboard. Could not log in. Took a soft reset to get the keyboard back. Will not work in landscape mode, which is the way I use my phone in the car's holder.

Assume the usual level of incompetence and handing contracts over to political donors instead of competent people. I can’t wait for the time I actually need to go through a toll.

I went to the visitors center by Florida Alabama line off I-10.
I went to the kiosk and bought a pass from the machine. Easy right? I was expecting the representative there would help me get it going. Set up the pass right there. No such luck. So why is she there with her laptop? My tag was right outside, my credit card in hand (I bought the pass with it) my phone in hand so I could load SunPass .
So why are we paying for the rep to be there again?

Caveat: This is a review of version 4.2.0 on an iPhone X.

Given that this is app has had four major versions one expects it to be fairly mature. Actually it seems to be still a noticeable work in progress. SunPass functions well for me (none of the errors others have seen) but it’s lacking in features and polish. Some examples:

- The map of Florida toll roads cannot be zoomed. I’m sure it looks great on a tablet, but it’s basically unusable on a phone.
- The social media tool bar at the bottom of the main screen partially covers two of the buttons such that you can read them and have to be very accurate when trying to use them.
- You can’t add or edit vehicles for your account.

Summary: While usable SunPass needs a bit more work to really get it polished.

I just received an invoice for unpaid tolls. I use the turnpike every day, same entry point & exit point. I use the same transponder. I, for the life of me cannot understand how I haven’t paid the tolls. I can’t even get an explanation. I wish that the entry & exit points still had the the “paid or unpaid” signal.
Any suggestions?

I’ve been having no trouble with SunPass at all. I can’t believe how many people are. I guess I was just lucky... I found it very convenient to be able to prepay this and get notifications before I run out. I love this thing!

I received a pay by plate invoice in the mail for a tool of $1 with a $ 2.50 admin fee. However by downloading and creating a new account on SunPass, I received a $4.99 credit for creating an account on SunPass plus a $2.50 credit of the admin fee from my pay by plate invoice. I used the credit to pay for a transponder . If you buy the card transponder it’s free with your credit or pay the difference of $10 for a mobile unit that can be used in multiple cars you own. SunPass works great and processed all transactions without a hitch ! Well done this app !

Everything I do on SunPass is apparently incorrect. I can sign on to the website fine. When I try to do the same on SunPass it tells me I’m incorrect. I even re-set the password to make sure I was typing it in right and it still said I was wrong. Horrible.

Why the f%#k do I have to agree to user agreement every time I open SunPass ? And, to add insult to injury, after I click on Agree, it takes forever for app to process it and go to the next screen.

It just doesn’t work. Can’t even log into SunPass . How can something that is so important to the state and makes so much for the state not work. Why do they not fire the developer and get a new one.

The agreement pops up every time and locks up SunPass . Regardless if the phone was updated or not. Additionally request support for Apple Wallet. This would make adding funds easier for those that DON'T WANT TO STORE FINANCIAL INFO WITH ADDITIONAL COMPANIES. Just incase of a breach.

SunPass is crazy. Sometimes the basic login functionality doesn’t work and there seems to a bug with Touch ID. It accepts the Touch ID but doesn’t let me in.

A few months ago they come out with new version and now can’t even login, you can’t select the login id box to type in the user name, looking at review not the only one it seems to be everybody is have same issue, not sure why they have not come up with a fix for such a major bug.

This junk works every other day, can not access account today and had to reset password just in case. Why do not just create a web page that works on mobile devices. You are not adding any values.
Also Apple need to have a rating below one star and call it this app/FTE.

Save yourself the frustration of trying to use SunPass and access your account online. It’s incredibly frustrating because SunPass malfunctions right at log on, error message after entering the correct password. I wish they would take the time to fix all of the problems.

SunPass USED to be great before it was “overhauled.” It’s slow, and links to a web based user interface which is just awful. Can’t the State of a Florida offer its drivers a an intuitive, and easy to use app? Who is running things over there? For a long period of time SunPass would not even work after they changed things. Truly pathetic.

SunPass is the most screwed up coded mess I have seen since Windows 3.1

Windows 3.1 is better than SunPass

Pong is better than SunPass


Unfortunately we have no choice but to use this garbled junk to procure receipts for reimbursement.

My employer thought I was being a jokester until I showed him SunPass “prints” in microscopic detail with no way to zoom.

Not to mention the lovely update has the whole header with back arrow clumped in a digitized mess forcing one to go back to home after “printing” each...
and...
every...
toll...
receipt!!

By the way, “printing” does nothing but put the receipt in full screen so it can be screenshot.

I called this app they don’t give information about this ERROR , my app used to work ok but now I am not longer able to login and use SunPass !

SunPass is still basic but at least you can login with Face ID two years after it came out

Login issue has finally been solved, thanks.

I download app, sign in and activate faceID no problem. I just needed to look at my account and add my bank, which worked just fine. Much easier than using the webpage I always used

SunPass gives me all I need to track my tolls.

SunPass: The only service where you pay to be frustrated!" I bought a transponder, paid for it, and trusted it would last a decent amount of time. What a joke! The device stopped working out of nowhere, leaving me stranded at tolls. When I reported the issue, the company's brilliant solution was to inform me that the transponder was “out of warranty” and that I had to buy a new one! So let’s recap: their product stops working, and I’m the one footing the bill. Interesting how the warranty expires faster than the device itself. At least SunPass is efficient at one thing: charging you money. As for everything else... not so much. Summary: If you enjoy paying twice for something that should work the first time, SunPass is perfect for you! 🙃

Very poor app. Customer service is nonexistent. After purchasing a transponder I am unable to set up an account. Sunpass claims I already have an account associated with my license plate and email. I don’t. I do not have any pending fines, tickets or litigation with the tollway system. No unpaid tolls either. I keep getting automated responses that don’t address the issue. I wish I hadn’t purchased the transponder.

this company do not have customer service,they suck

Unable to login ,and after putting my credit card info in and hit submit, it popped back to the home screen.

This company is trash. Their boxes only work sometimes so expect to get a bill in the mail from expressway authority to pay in addition to paying Sunpass. Their customer services is horrible. It takes over 2 hours to get someone on the phone. You can not get in touch with a supervisor. If you contact them online you will get pre-madeup answers to any questions and lies for excuses on why their boxes dont work. Dont use SunPass

Worst app I have ever used. Navigation sucks and facial recognition recognition never works even when I have signed up every single time that I login.