Wyndham Hotels & Resorts Reviews

by Ctrobinson111

I have no idea how WyndhamHotelsResorts works since it won’t let me sign up. I can’t just join because I already have an account apparently. I can’t do forgot my password because I never set up an account online according to WyndhamHotelsResorts . The only other option is to enter you member number, which I don’t have. I tried to use the site to contact them but you cannot do that without a manner number either. There is a phone number but I’m not going to call and sit on hold just for the right to do business with them. Update: they asked me to communicate with them about the problem but, again, I need to either call them or have a Member number to send a message. It’s like they don’t read these. I’m not calling you on the phone. If I need to make a call you have already failed. All I want led was to sign up which I cannot do without already knowing my supposed member number. Communicating with me afterwards without any solution at all just makes me more angry

by SeekingHim⬆️

I just downloaded WyndhamHotelsResorts . It’s very glitchy. I went to the web to sign up because WyndhamHotelsResorts kept restarting. After I signed up answered all questions, I logged into WyndhamHotelsResorts . It keeps saying something is wrong. Happens more than 4 times then logs me in. It’s says hello and my name. I click to enroll in the special. It takes my Face ID several times and says somethings wrong. Logs me out and I start over. It tells me my password is wrong. I never change it because it is correct. I kept pressing submit and after 4 or 5 try’s it lets me in. I get to the security question and it does the same thing. I never alter the answer I just keep Submitting. It finally takes my answer and Face ID then logs me back out and sends me to the sign I’m page again for the entire process to begin again. So frustrating

Update: The website is glitchy too. I log in, answer security question and it circle back to the login in. I’ve completed 3 times now. I give up.

by SoCal George

I tried booking a room using this Wyndham Rewards app back in January and was notified on WyndhamHotelsResorts that it was currently undergoing maintenance. Not sure what this meant, I tried booking again. And again it said the booking could not be completed due to app maintenance. I finally left WyndhamHotelsResorts and booked online.
A few weeks later I discovered that I was charged twice (full price) for the hotel room I tried to book through WyndhamHotelsResorts . I never saw a confirmation email and was never notified within WyndhamHotelsResorts that my booking request went through.
I’ve called the apps costumer service and have been hung up on, given the runaround and have been told that it was my responsibility to cancel the bookings that I didn’t even know about. The costumer service agents clearly do not have care and are only concerned with the company’s bottom line.
I’ve never felt this helpless when dealing with a customer service agency. It’s completely turned me off of Wyndham Rewards. I will be taking my business elsewhere.
I recommend booking online. WyndhamHotelsResorts is faulty and you may be wrongfully charged. If this happens, good luck getting any resolution at all.

by Dallas1020

Sorry la Quinta sold to this group. Their customer service was amazing and WyndhamHotelsResorts was terrific. Wyndham is awful. Now that Wyndham is letting each hotel set the dog policy, and charge, it’s a nightmare to figure out if pet rooms are available and the cost. Customer service is a joke. I called to make a reservation and the gal put an old number on the reservation so it never showed up in WyndhamHotelsResorts . And she never added the dog. After multiple emails and calls, finally one said the gal put a closed account number on my reservation, but could they switch it to my actual number? NO! How can a customer service place not be able to add a customers account number on a reservation. Plus after every single call, they tried to upsell me on a bunch of things. So annoying! I’ve had to call each hotel on our driving trip individually to find out their dog policy and the charge. We were very loyal la Quinta members but no longer feel the same with Wyndham. We’re going to use up our points and go with a chain that actually has some customer service. If we’re paying extra to take our dog with us, would rather go with a group that appreciates its customers. We miss you La Quinta!

by Peasmakr

I am a member of every major hotel rewards program as I travel probably 100 nights a year for work. This is the only app that won't allow you to track future reservations in the mobile app. Some seem to show up while others don't. I've called the Days Inn Penn State three times now go give my rewards ninety for the reservation. Each time I accuse them of not entering it because it's not showing up in WyndhamHotelsResorts . This last time I had them read my rewards number to me from the reservation. Yep, they have it. But for some reason this stay won't show up in WyndhamHotelsResorts . I have a stay reserved at a microtel at mansfield Univ in May and it is showing up, however. I emailed customer service. They claim they will respond within 48 hrs. That was a week ago. No response. I called customer service. On hold to Chinese restaurant music for over 20 minutes. WyndhamHotelsResorts and this brand apparently could care less about the customer experience. I do my best to avoid their properties as a result. If they don't care enough to fix their app and customer service issues, I don't care to spend my or my company's money at their hotels.

by Tyler C. Haggstrom

Hello, I am a Wyndham Rewards Dimond Member. I have been staying at Wyndham Hotels full-time since February. I have found WyndhamHotelsResorts to be a bit difficult to use & the point system rather misleading until getting into the ‘fine print’. Also, I had a few issues during my stay while in California. And upon attempting to resolve the matter I realized there is no way for hotel staff to interact directly with Wyndham Guest Reward Services. I feel that by opening up a channel of communication or at the very least a 24hr live-chat would be helpful for all parties involved. If hotel staff had an option to provide/request points on behalf of guests I feel this would create an environment for trust, positive communication, & guest retention-rate. If implemented correctly a system such as this could increase overall guest satisfaction, provide hotel staff with options for diplomatic conflict/miscommunication resolution, & led to additional guest bookings as satisfied customers continue to book via WyndhamHotelsResorts to redeem Wyndham Rewards Member bonuses. Thank you.

by RinMcG2626

We started using La Quinta when I joined the military- made PCSing a dream with the kids and dog. Last night was our first stay with Wyndham Resorts La Quinta and first time using WyndhamHotelsResorts . Total garbage. Not only did WyndhamHotelsResorts give me the wrong estimated mileage to the hotel (app said seven miles, GPS said 25) but upon arriving at the hotel suddenly they didn’t have the room we booked through WyndhamHotelsResorts (two double beds for two adults and two children) so the front desk put us in a room with a king and told us she would bring a roll away bed. After about an hour and putting the kids into the king bed (it was after midnight at this point), we get a knock on the door to be told they only have roll away cribs. My five and three year old were NOT going to fit in that crib. So ended up trying to all sleep in the king size but my husband and I eventually took to the floor. We have never had an issue before with any La Quinta but last night was the absolute worst. And for over $150 to not be comfortable- that’s insane. We will be trying to get our money back.

by Lee Loki

Several times I have used WyndhamHotelsResorts and the reservation has not gone through. We’re not receiving a confirmation email for Wyndham after booking and using the checkout application on the website. I end up paying more because the reservation did not go through and therefore end up losing the original price and having to spend 2 to 3 hours on the phone. I feel that that diamond member reservations, because I am in Diamond member, should be able to add points and make reservations when the rewards department is not open. It is very inconvenient for people. And it is very alarming when you think you have a place to stay and then you don’t. The last time that this happened I ended up spending three days on the phone finally getting the rewards department on the last day. The The excessive time is not necessary and Deems is not very good customer service because the website is not working. Please improve the website so that reservations are at leased confirmed and secured at the time of completing the reservation on the website. Thank you so much.
Again this is not the first time it’s happened. This has happened several times throughout 2018 and 2019. Thank you so much and I hope that you can improve the operations of The Wyndham website because it’s very Scary, concerning, excessively stressful and dis-tasteful because it happens at the last minute. Warm regards

by Ssquard

Unlike most Hotel Chain Apps Wyndham doesn’t provide basic features for frequent travelers. What’s missing: Saving regular search criteria like # of guests, pets, children, parking options, etc. WyndhamHotelsResorts not only requires setting these things when entering WyndhamHotelsResorts , you have to reset them if you decide to find a hotel in another city, like booking 2-3 stays on a trip. You can’t set hotel preferences like with other Hotels, like ground floor or upper floor, near elevator or away, elevator only due to physical limitations. Also lacks ability todo early checkin and chose a room, which we did get to do with La Quinta and with two other hotel chains. Finally, they often say you have to contact the actual hotel for availability of rooms for disability or pet needs. Unfortunately they don’t provide phone numbers for the actual hotel, instead you call their 800# and go through a few minute process to get the number because their central booking can’t answer the questions listed on WyndhamHotelsResorts .

by Chrissrcc

I join the rewards program they tell me if I stay in a motel for two days I’ll get the third free. The motel was awesome. I call the rewards find out what I got to do and after transferring me to the wrong people over for times hanging up on me, yelling me telling me the rewards program doesn’t manage the rewards and then a nice lady helping me out put me on hold for while to see what’s going on because she agree with me it disconnected call back now to get were closed call tomorrow to another nice lady today saying she understands but GREG her supervisor say to bad. It 1020am Sunday March 8 and noon i check and it’s not there problem even though they sold me on idea but I’m got to leave the motel Ca and sleep in my car at the park cause I didn’t save and go to different place I listen the Wyndham rewards. They are lied and I say if you too had a bad time I’m Calling the BBB, Turco files if you know San Diego’s it’s a news program that deal with crappy people

by M&MNorris

My husband and I spend a lot of times in motels, he works about 3 & a half hours from our home so motels become our home Monday thru Friday! So needless to say we are Wyndham diamond rewards customers and should get the perks that go with that, but we’ve never been given a room up-grade (even after asking numerous times at a Ramada, tried to get a late check out at a LaQuinta & they wanted to charge me for it!) I absolutely refuse to stay in a dirty motel room & let me say finding clean ones has been far & few between! I mean come on housekeeping..common sense says u need to wipe down the things everyone touches, the door knobs & lite switches, tv remotes, heater/ac units etc.) If only these motels would pay me for the cleaning I have to do, our rooms are always cleaner when we are leaving at the end of the week then they are when we got there!! So Wyndham if u are looking for a secret stayer to rate your motels, e-mail me! Some places need some serious help in that dept!

by TMoney229

I started using Wyndham Rewards again because it’s connected to Cesar rewards after writing them off .I come back seem to be somewhat liking it until today I had a bad experience finally my second customer service call three hours after the first bad experience made everything better I just understand that can be done the first time I just told the story that happened previously and they fixed it just like that so thank you for that customer service representative. Only thing is that I also put in to customer care issue with my status match and connection to my Cesar rewards account be connected to my Wyndham it has been 6-8 weeks and nothing but in the (2nd) good customer service call today they took as well so that something to prove it still good job.

by Mr Deeeeeem

I like the addition of the search function remembering your latest location entries. This is very handy when drilling down to a final decision where to stay when my final stopping destination is still up in the air. It means not having to type in the city over and over. I don’t like the new way the room prices are displayed. It’s less intuitive than before, but it’s not unmanageable. I just preferred the old look. It’s kind of a step forward on the front page but a step back on the property pages. I also really wish you’d allow a toggle between cash price and points without having to back all the way out and rerunning the search. At least the old look displayed both. Overall a great rewards program and a great app for booking, better than most, but still needs a couple tweaks.

by Skillet8633

WyndhamHotelsResorts is very helpful in locating and securing hotels. Any part of US. I don’t travel internationally. The downfall is that the privately owned hotels that fly under the Wyndham flag can make up rules as they go. I E. Deposits that are not specified online. Parking charges that are mandatory that are not expressed in hotel or motel descriptions. Overall WyndhamHotelsResorts is good. Wyndham should be more descriptive in these “hidden charges” or be made aware of the fact that these establishments are taking advantage of being able to enact these charges after the fact of reservation being made. I stay in hotel/motels routinely in my line of work. I’m a diamond member. As if that means anything. Beware of hidden charges that hotels can just spring on you at last minute.

by Krikhet

Once I downloaded WyndhamHotelsResorts & became a rewards member, I began to save an exponential amount of money on rooms. It’s also super simple & convenient way to search the various Wyndham chains for whatever area you’re needing a hotel at. The platform is extremely easy to use while still providing the user the ability to view pictures, ratings/reviews, amenities, ect... all on the same page. It’ll also list the type of rooms they offer (such as 2 full, 1 king, suite, ect...) with the price right below. With just one click, you can easily view what the final cost is going to come out to after taxes/fees. I particularly love this bc many sites will only show you the flat rate until you go through several pages & enter info, before you get the real total. Oh, & I’m like 1 night away from becoming a Diamond member (top tier) which offers the amazing perk which allows those who are of Diamond status to upgrade to a suite, for free, so long as there’s one available anyways. In addition to earning the set rate of points per stay, they always have other offers going on which allow you to earn those points easier/quicker/ or by participating with a partnership such as Door Dash.

by Phantom Gray

This hotel is astonishing, remarkable and super clean. I’ve been living from one hotel to the next for the last 20 months due to a divorce filing. I’ve stayed in every hotel in 5 surrounding counties. Now! I said all that to say this. These guys are the coolest and the employees are super friendly and the women are extremely friendly and drop dead gorgeous. This place is the one. I been doing this for a while now. You can have all your hearts desires and wants. I strongly recommend this hotel to anyone who is looking for a place where you are a person who has a great vibe and friendly enough to get a hold of your surrounding. Check us out we’re located on 192 in Melbourne, fla Here is where you are reborn and spiritually reconnected with self and your higher power.

by YayWyndham

As I am a loyal wyndham member I also use choice privileges hotels and the only main difference in research in booking was WyndhamHotelsResorts . Wyndham has brought it up so there’s no need to switch back-and-forth except for the fact that Wyndham needs to have more hotel options in more locations so that you don’t have to go outside the brand.
The fact that you can save hotels that’s all I was hoping for!So when you stay at a hotel and you love it you give it a heart and it’s in your list of favorites! If you are doing research and you are torn between a couple and want to save them you give them a heart and they are in your saved items! I love it thank you for bringing WyndhamHotelsResorts a new look and a new absolutely wonderful feature! I look forward to many more stays!

by Nightly Sleep

The reservation process is smooth BUT no option to include your pet during booking. Had to call customer service to confirm my cat could stay and the amount of the pet fee. This hotel is listed as pet friendly but the reservation process is lacking the process of including your pet as part of the family. Once about to complete the reservation for the room in WyndhamHotelsResorts the verbiage about pets is not committing BUT all other aspects are, e.g., like cancelations and such. If a pet family is checking in and the hotel rejects your pet there wouldn’t be anyway for the remaining portion of the family to stay in the hotel but would then be outside the cancellation window. This booking process should be revised to be inclusive of the entire family, human animals and pet animals, on WyndhamHotelsResorts so one wouldn’t have to call customer service to fully confirm the hotel’s commitment for one’s family.

by Renniebird

I do a lot of booking and WyndhamHotelsResorts is the best: it is is very user-friendly and easy to understand. It also is nice that you can leave a note with specific requests, if necessary! And, what is nice is that it is extremely easy to cancel, just be show to read before what time. I have used WyndhamHotelsResorts for years and have zero complaints!! is very user-friendly and easy to understand. It also is nice that you can leave a note with specific requests, if necessary! And, what is nice is that it is extremely easy to cancel, just be show to read before what time. I have used WyndhamHotelsResorts for years and have zero complaints!! so WyndhamHotelsResorts is very user-friendlyuser friendly, extremely easy to book on-it shows the rates, including taxes, etc, and very easy to cancel if you have to- all you do is go on the site and press a button-no calling, no hassle, nothing!! I highly recommend it.

by FaithLin

Wyndham have been a great source for us when we travel. We count on great service, and affordability and clean hotel stay. There are hotels that are not Wyndham standard, which I’ve been into but they make an effort to make it right. I wish they did better on that days Inn in Vegas. It was a filthy, and noisy, unable to rest stay We’ve all ever had! Specially we arrived almost midnight on our check in, exhausting, but still have a restless night, and we still had to pay for both rooms that were unacceptable rooms & stay. What a shame. For this establishment being under the Wyndham umbrella they should have quality check and control this location before putting them under Wyndham because this will ruin people’s perspective of Wyndham. That’s my piece of rant.

by BringBackLQsystem

Terrible app with functionality and no support with problems reported last year. Reservations not populating properly on website or app although I received emails with confirmation numbers. I wish that you all had the La Quinta employees doing the programming and systems support. Wyndham systems are terrible and I wish you all were more concerned about fixing these problems. Instead, my problems have been reported with my profile information not being correct last year and still it is not fixed. My profile information on WyndhamHotelsResorts doesn’t match the profile information on the website and I receive error messages on the website when trying to update it myself. I reported it last year and nobody has corrected the information or fixed the EmailDefaultType error messages. Poor service!!! Enough said!

by La_filósofa_americana

I travel weekly and I use WyndhamHotelsResorts to book my stays at Wyndham brand properties. A couple of weeks ago I booked a room through WyndhamHotelsResorts and then, when I reserved, it changed my dates to one day before! This wasn’t a mistake on my part, because when I tried to book for another week it changed my dates again! I didn’t click reserve the second time because of WyndhamHotelsResorts ’s mistake. To fix the mistake the first time I had to call Customer Service. It sent me to an overseas call center! The agents were slow and the whole process was a huge, time consuming inconvenience from beginning to end. Really, Wyndham, I will pay more per stay if it means I can speak to U.S. based customer service representatives who don’t use 1990s technology to fix a 21st century IT mistake made by your app developers. Long story short, book through the website! It won’t change your dates on there.

by KCBladesMan

I’ve been a platinum rewards member for nearly five years, and have used the Wyndham Rewards app exclusively all that time to schedule my stays when I’m on the road. It worked like a charm... until the last few months. During my last couple of trips, I noticed I was unable to book stays in WyndhamHotelsResorts — OR WORSE, a stay would appear to book, but when I got to town that evening, the location would have no record of it. This has happened across multiple Wyndham brands/properties, in multiple states on at least seven different nights for over three months now — so it’s not an isolated geographic issue (or “maintenance” as the error I sometimes get would suggest). It’s pretty maddening — especially when I’m on the road and have to walk into a location at 10 or 11 PM, hoping they still have a room. Wyndham suggests I could call to make reservations when I reach out for support, but then what’s the point of WyndhamHotelsResorts? I only travel 25-30 nights a year, but if WyndhamHotelsResorts continues to not allow reservations to be made, soon it will singlehandedly cause me (an otherwise satisfied customer) to take my travel business elsewhere.

by Mgydcy

The Wyndham group and app are really having there problems. They can’t get these hotels together. Different hotels are all over the place in doing things. Another poor quality company buying some hotels that ran better by themselves. What were they thinking. How sad. I’m a Diamond member staying over 40 nights a year. Please take heed and don’t use Wyndham to start a new program. You will regret it, just go with another program. I am a member of 9 different programs. If you book two different stays at the same hotel with friends, you only get 1 stay credited. They don’t count it as two stays even though you paid for two rooms. If you book a room and stay three consecutive nights, you don’t get credited for three nights, you only get 1 night or 1 stay in the rewards program calculation. Quirky accounting, now you see it, then it’s gone. Do not trust this corporation.

by NolaOrlando

There seems to be a disconnect between your app and your actual reservations platform. For the second time, I have booked through WyndhamHotelsResorts , received an email confirmation of exactly what I reserved, only to reopen WyndhamHotelsResorts and find that the details in the reservation were not correct (typically room type and/or rate). Latest issue shows incorrect room type in app vs my email confirmation and what hotel has in its system. Additionally, I used points to go free. However, in WyndhamHotelsResorts , it shows my rate w the go free qty of points applied and additional nightly room rate (at the regular published rate). Your customer service has been completely unhelpful. Thankfully, the hotel has confirmed that it’s system is showing my actual booked room type and that it is paid in full w Go Free points.

by DocMagi

WyndhamHotelsResorts could be useful but it routes you to a call center in India and that are worthless except for the occasional traveler. WyndhamHotelsResorts does not update you points quickly and you are unable to post reviews of the hotels. The hotel can have several rooms available but WyndhamHotelsResorts will say none. This appears to be because some hotels don’t want the call center bookings or to give out the rooms with points or a discount. If you run into issues google the hotel and just call the hotel directly it will save a lot of time and aggravation. It allows you to search for hotels well and provides nearby hotels when traveling. It’s a shame that the support is so poor and that we are directed to a silly call center to be given sales pitches and scripts. Even when you are in the higher levels WyndhamHotelsResorts routes you to the same worthless call center.

by Skii67

Stayed and a Wyndham hotel and hadn’t Received points for the stay. Have stayed at this hotel several times in the past and they have my rewards number in their system. Called the call center and couldn’t understand the person on the other end through their strong accent. After several tries she said the points went onto a duplicate rewards card. I asked how that can be when I have never opened a second one and she couldn’t give me an answer. Just that now I have to wait another
10 days for my points to show up! Definitely glad I didn’t open a credit card with them if someone has stolen my identity oo open a points card. Very poor customer service!

by FunStuff2

I’ve been using WyndhamHotelsResorts since the beginning of the year and have had zero issues. I’m able to reserve the room of my choice, use points if/when I want to, and see all of my previous stays with detailed point accumulation. Being a travel nurse I stay away from home about 1/2 the month, and at times the entire family comes with me. With WyndhamHotelsResorts I am able to easily search different areas, room types and hotel accommodations. The points take a week or so after my last stay to show up, but nonetheless they do show up. I’ve read the other reviews, maybe I’ve been lucky...Either way, I’d recommend giving it a try!

by CheyLitty

I am a traveler and have been up and down the entire East Coast in the past month. I have stayed at many hotels from super8 to La Quinta. For those complaining, I believe it is on them. You have to really look at the location of the hotel you are choosing. And if you choose the cheapest option then that is what you will get. You get what you pay for. Wyndham rewards offers a great program where you can build points up for discounted rates and for free stays. This has enabled me to be able to spend less money and get higher quality rooms. I have had issues with the super8 motel’s before and refuse to stay in them any longer. I wish they were not a part of Wyndham rewards. However, the quality of the rooms is not Wyndham rewards fault. As stated, for those reviews saying they got dirty rooms, check out the hotel first and make sure you’re not getting just the cheapest option. I now stay in only Days Inn and La Quinta hotels as they are both economical and clean. I’ve had no issues out of either one. I am a very devoted Wyndham customer and refuse to stay in any hotel that does not participate in the Wyndham rewards program. Being a traveler this program is perfect for me and I thank Wyndham for it! 10/10 would recommend!

by Lunapaige498

I’ve always had good experiences using my rewards and it’s nice to be rewarded when your using a lot of money to travel! I changed jobs and was traveling less so I let my account go inactive. I started another job traveling again and seen my points were gone. I emailed them and no joke within 10 minutes they sent them back. Yes they reminded me of the rules and told me that this would be a last time they would refund me back my points. It’s the fact that they did. It’s the fact that customer service means something to them. Thank you!