Love's Connect Reviews

by Scott XD

First you broke the login system on LovesConnect where my login worked just fine to where I had to sign in with my card and pin, which LovesConnect refuses to allow and tells me to call customer service as though they can fix what the developers broke. Second, you precede to brake the website as well, so now you won’t let me login to either the site or LovesConnect . Why can’t just use our email addresses and passwords as at least an option to login instead like normal people using a normal app or website providing a normal service. What the heck? I’ve already complained about this several times with you blocking my card and pin from being able to login to your broken app, then you break the website too. Now I’m running blind without knowing if I have points or shower credits. Loves, please fire these fresh out of app boot camp millennials and hire real, experienced developers to fix what they’ve broken. I can’t even use your service anymore. This has been going on for far too long. I’m very disappointed in Love’s upper management’s lack of over-site into what the tech department keeps breaking.

by RojasLive

So, of you're like me you HATE caring so many cards in your wallet. LovesConnect eliminates that, BUT that's pretty much it. Unless you have a "fuel card" like Comdata and such, you can't pay at the pump. I have a business American Express card that I use to fuel my semi truck/RV/etc. at the diesel pumps. Pilot/Flying J (major competitor) allows me to prepay from LovesConnect so I can pump without having to go inside and wait in line to prepay. LOVE'S... Why are you falling behind? Everyone in this business knows that time is precious when you're on the road. Being able to prepay from the pump with a regular (non commercial/trucker's/fuel card) credit card saves us up to 30 mins at the pump. Please fix this and I'll be more than happy to update my "rant".

by Don't Waste Your Time.

It still won’t let me login with my card. It keeps saying, my user ID and card are already being used. (Yes, by me!). The screen y’all messaged me about to login doesn’t exist. The support for LovesConnect is terrible. No one listens to the exact issue you’re having. Removing and reinstalling LovesConnect doesn’t work either. (Because my information is still stored in LovesConnect system not LovesConnect itself!). The forgot password link doesn’t work either. I’ve said that a couple times and it doesn’t get fixed. And it’s driver appreciation month, and LovesConnect won’t work for me. Great! I’ve been messaging y’all for 3 months and zero usable help. The developers are terrible.

by 41 Year Trucker

I was off the road for a while and you guys shut off my rewards card, something the other major chains did not do to me. I called and was told by a rep. That my card has been reactivated. That was not true. Called again and a different rep told me reactivating was not possible. Told To get another card and she would send the proper web links to my e mail enabeling
Me to transfer a balance from the old card to the new one and add other receipts. Never got an e mail. Got the new card and called again asking for help. Was basically told that the world was a digital world and I need to learn to deal with the issues myself. I’m liking the other chains to a much greater degree today than ever before.

by SelfTaughtfarmer

As a millennial I’m use to calling an 800 number on the back of my rewards card, to speak with a human about my points/shower credits(while on the go) etc. Or review saved fuel receipts with my current points balance etc. Called the 800# and was instructed to use the Loves Connect app to check my points etc. Very disappointed that LovesConnect has essentially replaced someone’s job via “convenance.” So I called customer service and had them fix the problem LovesConnect took issue with my rewards card. On the flip side I completely understand the creation of LovesConnect . It’s free, convenient, quick, and user-friendly. The downside of having to use LovesConnect is making space for it on a mobile device, and eliminating a persons job. Not a fan of having to use an app that had a useful 800# to call & inquire the same information.

by Lowrnu

4 years ago, Dprsr1961 wrote LovesConnect up and identified several items/features that could be addressed, and I wholeheartedly agree with his opinions surrounding improvements that should be made. Although his comments were read and even responded to by LovesConnect developer, several of his recommendations have not been remedied as of this writing, specifically the ability to recall/auto populate driver inputs that rarely, if ever, change, as many of the other large truck stop chains’ apps do.

You’re listening to the feedback, but don’t seem to be doing anything to make it very driver friendly.

by Zionstyles

So far LovesConnect works well but it’s basic regarding needed information. I’d like to fuel at the pump using LovesConnect that’s synced with my fuel card and member card. How about available parking features that allows drivers close to violating can be confident there is a place to park or needs to seek an alternative place. LovesConnect could be used to pay for showers and reserved parking in advance. And for god sakes, the point system for tirepass needs to be better. It should be like showers accumulating per cost of fuel. More drivers would use it more often and tire sales may go up. Know and understand the needs of your targeted customers.

by Bboozii

first let me say that yeah loves has the best points system, free fountain drinks and coffee and showers after 500 gallons, yeah, awesome. plus the more u fuel the more points you earn for the fuel. it's awesome. but LovesConnect is behind on the other truck stop apps. it's messy and you have to go through hoops to see your points and stuff and it's just not very user friendly or aesthetically pleasing. I'd be nice if like ta/petro you could get your showers through LovesConnect but mostly i like the user friendly way pilot has their app set up with the bottom menu making it easy to get to everything you need. Loves wins because their point system is the best and in general they have great tire care and great customer service... but LovesConnect is definitely outdated and in need of an overhaul.

by Alan-312

LovesConnect is meant to be a convenience but it seems to take longer to enter the information in LovesConnect than it does if I swipe my cards at the pump. First thing it does is ask you for the pump number. When you are waiting in line behind two or three trucks you have no idea what the pump number is, and then you may have to change pumps before you get to it because a different lane opened up. Secondly, it doesn’t remember your truck number or driver ID which would speed things up a bit. I realize some drivers are not in the same truck every time but a lot of us are. I didn't want to say it here, but Pilot seems to have the edge on the fueling apps. Maybe Love’s should take a hint.

by Judy4decor

Used to love the Love’s app! Not so much with some of updates. Glad that the weight for being able to fuel with your app is over. They were a few years behind on that one.
The warning EVERY TIME you open app is annoying.
The prompt to let Love’s constantly track your location even if you are not using LovesConnect is beyond annoying. Why on earth what I want my fuel app tracking my location when I’m going to the grocery store?
Annoyed to discover unless your fuel card is added to the Wallet, you cannot pull a fuel receipt simply because you used your loyalty card. This is standard on other fuel stops. Why can’t we see our receipts without giving you our fuel card data?

by Trucking_allen

App is great but you need to fix it to where once you sign in, it stays signed in,I can log in to get in line for a shower and then less than 2-3 minutes it logs me out and I have to log back in. Very aggravating, the other chains once you sign in, they stay signed in, I understand not all phones can let something stay signed in but it needs to be developed for use with phones that lock after a few seconds but let LovesConnect stay logged in, if phone is locked, can’t use anything anyway.

by Danda-01

A couple suggestions
1 ) drop down with tractor / trailer numbers most used.. being able to save a list of units. be able to set a default if you use the same tractor or trailer
2) in setting be able to turn off paper receipts save paper and confusion for love’s employees
3) set a permanent driver / employee number as a default.. could use radio buttons first button would be the driver / employee number and the second button would be selectable to enter a different employee/ driver number on the fly

by Sblackburn1992

I am taking one star off bc I feel like LovesConnect would get way more attention if they would put PARKING lanes at the front of the store you arrived at just like they have how many showers are available. Parking spaces is very widely appreciated, I believe loves would have way more respect if they showed care for truckers ability to park and know if there is space available. Also it would just be all around better if you didn’t have to go to the “info” tab of the store to see its features etc. all info should show up like the live showers show up. It would be amazing if this was done

by DaeHeru

While loves enjoys pushing the envelope on truck stops and raising the bar their app is no different. I have rated LovesConnect 4/5 stars because it needs a contact corporate option that earlier versions had. When you contact us it goes to the store in question where it used to go to the corporate office. If this feature was reintroduced I’d give LovesConnect five stars it’s easy to use and extremely valuable to a driver from its ability to start pumps remotely to its ability to display your barcode for easy check out, not to mention a whole other lists of possible options.

by Patrick Brown Sr

It was working fine I really like LovesConnect I can get my showers won’t talking to anyone, and I don’t have to stand in line either and I don’t have to worry about peoples scam in my fuel card but lately I’ve been having to verify my email with every purchase a fuel . Now it won’t allow me to verify because once it sends the email to verify your email it says your email already has been verified but I still can’t get fuel ! what would I need to do to get my email verified properly?

by RandellH120

I love being able to start the fuel pump with the Love’s Pay feature while inside the cab of my truck. Especially when it’s really cold outside.
Having a digital copy of my Rewards card on my phone is handy as well. It eliminates the possibility of leaving it or losing it.
I really like the shower check in as it lessens the wait time for a shower.
I don’t get cash advances because I get home every night but I’ve heard some drivers complain about not being able to advance cash from LovesConnect .
Overall I really like LovesConnect .

by Brandon Berquist

OTR driver off and on since 93. 2M+
Off the road in 2017 came back Feb 2019.
First app like this I have used other than Truck Path which needs a rework to work more like loves app. I find Loves app very easy and intutitve. Using it 4 months now, works great. Company switched to Flyin J Pilot recently got their app and like it less. I really like mobile fueling of FJP app although I wish it would let you enter data within 5 miles of location instead of having to be at location. Never used mobile fueling on Loves so can not speak to whether or not it works as flawless as FJP on that aspect.
All other apps of this type should be modeled after the Loves app. Great job to development team. I can not see any way to make LovesConnect any better than it is.

by DukeReece

LovesConnect works really great for me. I love the Love’s pay, especially when it’s cold outside. I don’t have to stand out in the cold while I start my pump. Also really love the routing option to show me all the Love’s stores on my route and diesel prices. The ability to put my Love’s rewards card in Apple Wallet is also super convenient. LovesConnect is one of the reasons I chose Love’s as my primary fuel stop. The only suggestion I can come up with is rather minor, but I would like to be able to copy and paste the address of a particular store from in LovesConnect . I take student drivers, and when we run teams I sometimes text them the location where I would like them to fuel after picking up a load or trailer, but I wind up having to find it in LovesConnect and then look it up on Google Maps to copy the address from.

by Garry-Robinson26

LovesConnect is such a wonderful app it allow you to activate the fuel pump without having to stand out in the cold, hot, rainy, or snowy weather. I love that you can also reserve a shower without standing in the store line, you’ll be able to even get the last shower before that last person takes it who was standing in line, it’s just that much faster. You can use LovesConnect for point purchases and not have to worry about that old beat up loves card working when they try to scan it.

by Surf4him

I like using LovesConnect for finding the closest fueling station, especially when you're getting very low in the tank. I like the fact that it gives you the fuel prices at the different locations, and that if you like that particular fuel stop, you can save it into your favorites to know which station has the easiest in and out service. I also like that it list what food restaurants are at that location, so that you know if that's where you want to eat. The only thing that I don't like about LovesConnect is, when you first open it up, every time it has to give you a disclaimer about paying attention to your driving, which as a professional driver you already know that. It slows LovesConnect down considerably. Other than that I really like using LovesConnect .

by Scott_Davidson

First you broke the login system on LovesConnect where my login worked just fine to where I had to sign in with my card and pin, which LovesConnect refuses to allow and tells me to call customer service as though they can fix what the developers broke. Second, you precede to brake the website as well, so now you won’t let me login to either the site or LovesConnect . Why can’t just use our email addresses and passwords as at least an option to login instead like normal people using a normal app or website providing a normal service. What the heck? I’ve already complained about this several times with you blocking my card and pin from being able to login to your broken app, then you break the website too. Now I’m running blind without knowing if I have points or shower credits. Loves, please fire these fresh out of app boot camp millennials and hire real, experienced developers to fix what they’ve broken. I can’t even use your service anymore. This has been going on for far too long. I’m very disappointed in Love’s upper management’s lack of over-site into what the tech department keeps breaking.

by Wilonghair68

Overall pretty good app. Just needs a couple things. 1. Should be able to reserve your shower on the a app and receive an email/txt when your shower is ready. Instead of waiting inside taking up space especially at some of the ones by larger cities when it’s busy a lot. . 2. This doesn’t happen very often but a spot in LovesConnect to get to the WiFi in poor signal areas. Other than that it does really well. Thanx.

by MavDriverJG

I think that there should be a way to log in on the free WiFi or if you have LovesConnect be logged in automatically. Plus the points system should change let showers roll over please!!!! And to accommodate offer real coupons don’t just advertise deals give buy one get one or 50% off on stuff we buy regular and for the love of god and for our smokers out there let us buy cigs with points or at least give us coupons!!! Thanks

Mavdriver. JG.

by Harley 63

All of the Loves seem to be the cleanest truck stop out there on the road a whole lot better than the pilot pilot was just built in Tumwater about 8 to 10 years ago and it looks like crap bathroom smell like crap I’m very pleased with this truckstop somebody cares about the driver for once in the cars on the road that use their Gas pumps about time at truckstop steps up and cares about people other than their selves and how much money they can make good job.

by Ccranedj67

I like the services that loves gives only thing that could make loves better is a nail salon for the feet I think it would bring more money than the restaurants do. I love your app and so glad I don’t have to come in when I fuel now to use my reward card (I lost my big card and only have little key tag.). So now I can use LovesConnect and be on my way no waiting except for the idiots taking 30 min breaks in fuel line.