Contact SunPass Support
Company Name: FL Dept. of Transportation/SunPass
About: SunPass is the Florida Department of Transportation's innovative Prepaid Toll
Program. Incorporating the latest technology, SunPass can be used on Florida's
toll roads and most toll bridges.
SunPass Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with SunPass. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact SunPass. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of FL Dept. of Transportation/SunPass
Read 18 Customer Service Reviews 😭😔💔
I have an ez pass transponder and I was charged a toll by the photo method as they said my transponder didn't work. Unfortunately I sent them a check for the toll right away. About 4 weeks later I received another invoice for the same toll plus another $2.50 service charge. When I called them they said they never received the check so I paid the second invoice believing it must have been lost in the mail. about three days later the check shows up in our checking account as cashed by the Sun Pass people. After a long dispute with the Sun Pass people I was able to talk with a supervisor. He agreed that the second invoice should have been cancelled and said they would return my money by check and that it would take to the beginning of Aug. It is now Aug 14 and I have heard nothing from them. Can you help?
Hello, I have sold my car, and moved out of state. So I have suspended my SunPass on your website, and would like you to send me the account credit of $80.60. Could you please send it to my address on file? Info below. Email Address: deganjohn10@redacted Account: 21323178 Thank you, John
Got an email from them to update credit card info. Cannot log in there although I put in the correct Account Number: 88652156 und the correct ZIP code. As I don't remember my password it always gives me an error code when I'm asking for it in their form. Tried to call them, was 40 min in waiting line. When connected, rep. could not hear me and hung up....
I can’t log into my account even though my account t no and pin are correct. When I call the customer service no, my account is confirmed but there’s no option to talk to someone or technical support I have no way of updating my account online.
Received as charge from Central Florida Wxpressway Authority for $15.06 that has not been paid by my SunPass Account. E-Pass Customer Services say it might be my TRansponder. Pleas reply and tell me how to speak to a Customer Services Rep in Sun Pass ASAP!
The last withdraw from my vista was Nov.14, 2022 for 40.00 We received yesterday in the mail a bill for 9.10 it states that we owe this ---What I am writing about is why Sunpass did not pay this . Please check into this for me. Thank you,
i would like to cancel my SunPass on the Equinox, license E962569 as I am selling the car. Thank You Nicholas W Richter
My transponder # is 0060988301106. My account shows an account balance of ($17.20), a prepaid balance of ($5.66) and a postpaid balance of $67.27. I just received invoice# 729042395 for $11.61. This account is attached to my Mastercard # ending 8298 which was last charged on 7/27/201 for $50. There should not be any outstanding balance since my other transponder # 1389122501101 is also attached to this Mastercard and charges are being deducted. I tried calling but could not get a live person. Please call 954-907-6731 so we can resolve this matter.
I am a resedent of California and have received three invoices for tolls that I have not drove through. I have never been to Florida and do not own a vehcle that is in florida. Please refer to Invoice # 690499160 Lisc. Plate # AJ20U64. I have sent two letters stating the above explanation. Please let me know if I can do anything else to end this issue. Yours trul, Tim Allred
I need to talk to someone about my account. The phone number 888-865-5392 does not allow me to talk to anyone. Unfortunately when I try to log in it says I don't exist.
Why was I charged for tolls when I have ez pass says it works in the whole state of Florida
I Purchased a Pro Transponder, tried to Activate it and was told the system was down to try later. I have tried multiple times and it will not activate. I received two invoices today from FDOT. I called the Customer Service and was told my wait time was 158 minutes. I got into Chat and they sent me to a PC expert and wanted a CC and it would cost me $1 to begin and $46 a month. Then I was disconnected when I did not send them that information.
I paid for the Sun pass Pro, transponder # 028611780110,the operator I spoke to stated that i would receive one in the mail, but never recieved it. I plan on taking a trip and need the Sun Pass Pro.
Their website email contact doesn’t work. Beware they overcharge if a 2nd transponder is in vehicle. Mine was in suitcase in back of truck when brother picked me up from airport. Both of us were charged.
Been trying to cancel sun pass for two weeks now i went to epass but sun pass has so many road blocks it like they are trying to force you to keep sun pass my next stop is getting a lawer and sueing
Terrible to Unusable!
by Acousti-head
I have yet to have a successful session on this app and have given up! This app is a Grade A piece of garbage!
It’s slower than ANY of my apps, buggy and crashes, does not allow for copy and paste. I’ve NEVER completed a task, I’ve ALWAYS force quit it out of frustration.
At this writing, the last update was two months ago, and it was over branding and how it looks. Ridiculous!!!
State of Florida: you are obviously collecting massive amounts of money with the SunPass system; why don’t you hire a real company to build this app instead of the yahoo’s that are building it now! Every other app I have gets updates at least once a month, and 9 times out of 10, they read, “bug fixes”, “maintenance”, “speed issues”, in other words, they are up to date and constantly improving! Good designers are watching everyone else, to be the best they can be - don’t leave this to a couple of guys in your computer department, get real people who can improve this! It’s TERRIBLE and UNUSABLE!…
Holy Trash
by SuchValue
I can’t remember the last time I’ve been able to use the app. I can log into the mobile website and make updates to transponders or reload my balance. However, logging into the app using the same credentials that I use to log into the mobile website, gives me an error. To be clear, I use a password manager to avoid manually typing it all in and dealing with trash like this. So you know it’s not a matter of correct spelling. Now the app has locked out my account, so I can’t even access the mobile website. What type of trash outsourcing is this. If you’re going to hire a developer for this, hire a decent one. No state taxes to help pay for it? Contact Disney, maybe they’ll lend you a developer seeing how FL relies on tourism to pay for stuff like this. Why even put out an app if the mobile site works better. Use webview of the current site you monsters!!!
Terrible App!
by TicketNEVER!
So many things wrong with this app. First, cannot manually enter transponder number as it does not all the last digit, so, you must scan it. This can be difficult if you have purchased it, place money on it and stuck it to your window. Which leads to the second problem.
Can’t create an account with a new transponder if money was added to the account at the point of purchase. You have to call SunPass to get this account added/created. It takes 20-30 minutes to get through to someone at SunPass.
The app isn’t program to pull data from your devise. You have to manually enter all your information, name, address, email, etc. Normally this isn’t a major problem, but when you don’t know why you can’t register a transponder you try to do it 3-4 times, entering your info each time. The app needs good programs who know how to build apps.
Have a Problem with SunPass? Report Issue
Why should I report an Issue with SunPass?
- Pulling issues faced by users like you is a good way to draw attention of SunPass to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SunPass customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SunPass.
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