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I have an ez pass transponder and I was charged a toll by the photo method as they said my transponder didn't work. Unfortunately I sent them a check for the toll right away. About 4 weeks later I received another invoice for the same toll plus another $2.50 service charge. When I called them they said they never received the check so I paid the second invoice believing it must have been lost in the mail. about three days later the check shows up in our checking account as cashed by the Sun Pass people. After a long dispute with the Sun Pass people I was able to talk with a supervisor. He agreed that the second invoice should have been cancelled and said they would return my money by check and that it would take to the beginning of Aug. It is now Aug 14 and I have heard nothing from them. Can you help?

Hello, I have sold my car, and moved out of state. So I have suspended my SunPass on your website, and would like you to send me the account credit of $80.60. Could you please send it to my address on file? Info below. Email Address: deganjohn10@redacted Account: 21323178 Thank you, John

Got an email from them to update credit card info. Cannot log in there although I put in the correct Account Number: 88652156 und the correct ZIP code. As I don't remember my password it always gives me an error code when I'm asking for it in their form. Tried to call them, was 40 min in waiting line. When connected, rep. could not hear me and hung up....

I can’t log into my account even though my account t no and pin are correct. When I call the customer service no, my account is confirmed but there’s no option to talk to someone or technical support I have no way of updating my account online.

Received as charge from Central Florida Wxpressway Authority for $15.06 that has not been paid by my SunPass Account. E-Pass Customer Services say it might be my TRansponder. Pleas reply and tell me how to speak to a Customer Services Rep in Sun Pass ASAP!

The last withdraw from my vista was Nov.14, 2022 for 40.00 We received yesterday in the mail a bill for 9.10 it states that we owe this ---What I am writing about is why Sunpass did not pay this . Please check into this for me. Thank you,

i would like to cancel my SunPass on the Equinox, license E962569 as I am selling the car. Thank You Nicholas W Richter

My transponder # is 0060988301106. My account shows an account balance of ($17.20), a prepaid balance of ($5.66) and a postpaid balance of $67.27. I just received invoice# 729042395 for $11.61. This account is attached to my Mastercard # ending 8298 which was last charged on 7/27/201 for $50. There should not be any outstanding balance since my other transponder # 1389122501101 is also attached to this Mastercard and charges are being deducted. I tried calling but could not get a live person. Please call 954-907-6731 so we can resolve this matter.

I am a resedent of California and have received three invoices for tolls that I have not drove through. I have never been to Florida and do not own a vehcle that is in florida. Please refer to Invoice # 690499160 Lisc. Plate # AJ20U64. I have sent two letters stating the above explanation. Please let me know if I can do anything else to end this issue. Yours trul, Tim Allred

I need to talk to someone about my account. The phone number 888-865-5392 does not allow me to talk to anyone. Unfortunately when I try to log in it says I don't exist.

Why was I charged for tolls when I have ez pass says it works in the whole state of Florida

I Purchased a Pro Transponder, tried to Activate it and was told the system was down to try later. I have tried multiple times and it will not activate. I received two invoices today from FDOT. I called the Customer Service and was told my wait time was 158 minutes. I got into Chat and they sent me to a PC expert and wanted a CC and it would cost me $1 to begin and $46 a month. Then I was disconnected when I did not send them that information.

I paid for the Sun pass Pro, transponder # 028611780110,the operator I spoke to stated that i would receive one in the mail, but never recieved it. I plan on taking a trip and need the Sun Pass Pro.

Their website email contact doesn’t work. Beware they overcharge if a 2nd transponder is in vehicle. Mine was in suitcase in back of truck when brother picked me up from airport. Both of us were charged.

Been trying to cancel sun pass for two weeks now i went to epass but sun pass has so many road blocks it like they are trying to force you to keep sun pass my next stop is getting a lawer and sueing