Emirates Reviews

Emirates Reviews

Published by on 2021-04-04

Explore the world your way with the personalised Emirates App for iPhone and
Apple Watch. 1. SEARCH AND BOOK YOUR NEXT GETAWAY Search for flights to over
150 destinations around the world, and complete your entire booking through the
app. 2. MANAGE YOUR TRIP ON THE GO Choose your meal...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Emirates Reviews


  • By

    App failing to process the booking

    I concur with the other person rating... Emirates the airline for me deserves a 5+ for their service and safety but not so this App....I spent 3 (three) days trying to purchase a return ticket Juba to Tampa. The first day system stopped the booking at some point advising something like the seats reservation was experiencing problems (or could not be allocated...) the price was something like $2576; the second day to my surprise the price had increased about $30 so, I tried booking again several times stopping always at same point, so decided to do a reset (in case it was my phone...) but still unsuccessful. The third day since I knew the drill of the price increase I did not get surprised and kept trying... so the price had already passed to about $2636 so I got so frustrated that decided trying to book with my miles but at the end could not; so, finally opted going via another airline and bought the ticket in a nick of a dime with their app just to see now an update has arrived for Emirates App but for me was too late...(if it indeed works as it should be). Good luck!





  • By

    Most challenging app to use

    This is my first time flying Emirates. I’ve flown all over the world on many different airlines, but have found the Emirates app to be one of the most difficult to use. I’m using an iPhone 8+ that has the current iOS, but everything from booking to setting up my Skywards account to buying my seats to checking in has been difficult. I ended up calling Emirates twice to purchase seats and then again to get my passport number entered as it wouldn’t take. And, the app kept entering my birthday in Skyward on the wrong day, too, so now I have to go through some convoluted process that can only be done from a PC to fix that. Meanwhile, I’m still not fully checked in, so guess that will happen at the airport. I’m no techno-peasant, so it isn’t user error. For what I’ve paid I sure expected better. This has been so frustrating!


  • By

    Failed to complete booking but charged card

    So I tried to use the app to book a flight over the holidays. The process went smooth until the credit card was charged. The app said the charge failed. I know my bank can be a little defensive so I just used the web and a different bank card. But when I looked at the statement for my original card, the charge for the flights went through. Called the help line and they had me fill in a request for a ticket refund. They had to give me the reference number and ticket numbers to submit—I never had those. Now I wait 14-21 days for a refund to my credit card that should never have happened. Bottom line, use at your peril and watch your bank statements.


  • By

    Boarding Pass & Baggage Tracking

    1. Digital Boarding Pass in the app/wallet is a great feature. Today was the first time I used it for my international trip and I loved it. However, I was surprised that it did not display the Gate information, neither at the originating airport nor in Dubai. Gate number is logical info on a boarding pass. 2. Baggage Tracking feature: Enhance this feature to track our bags not only when a PIR is logged but also on a as-and-when basis. I should just be able to scan my baggage tags given to me and it should tell me where my bags are.


  • By

    Don’t use them rip off thief’s

    So I upgraded my seats on two flights my company booked, within a few days after I upgraded my seat, my company canceled the flights. Emirates would not refund or put toward new flights the upgrades I paid for already. This is the same as being a thief and you know there going to sell the same seats again to someone else and make double the money that is being a thief. So take your chances with them if you like to support that type of bad behavior and no help after the sale when they get your money that’s it they are done with you no service after the sale.....:(


  • By

    Raving Fans

    My girlfriend is a raving fan of this airline. She will fly across the US from California to NY just to use Emirates to fly from NY to Dubai then to Australia, as opposed to flying directly to Australia from California due to no direct Emirates flights. Looking forward to getting the Emirates experience. Also, the app is the best app I have used for buying plane tickets, user friendly and clean design.


  • By

    Terrible app

    What a terrible app. Slow And unresponsive at the best of times but the icing on the cake is the session handling. Quit completely and relaunch (more than once), try and search to book a flight... “session expired” error. No, I just quit and restarted the app, I have no session, I think to myself, but whatever I do I can’t even start the search for a flight. Seems like Emirates doesn’t want my business! Useless, terrible app with a lazy web frame in the app instead of doing it properly - whoever wrote this should be ashamed, and then fired. 1* only because zero stars isn’t an option.





  • By

    It’s ok

    I am someone who travels alot due to work. I have a Known Traveler Number that I placed on my emirates account and every time I book a flight and get to the airport, I have to go through the long lines because emirates fails to put my KTN number on my reservation. There needs to be a spot on the mobile app during check in that people can put their KTN number in. The only spots right now is just a frequent flyer spot and to add an additional passport. So basically I have a KTN for no reason.


  • By

    Not a very good app :(

    There was a glitch when I was making my account and even though I selected my correct birthdate, it changed it so it was one day off. I didn’t notice until I created the account. You cannot change the birthdate yourself, you have to ask them to do it and send them a copy of your passport... I have a screenshot of the glitch because I logged out and started the create an account process again to see what happened. You have to choose a day later than your actual birthday to get it to display the correct date. 🤦🏼‍♀️


  • By

    This app is deteriorating

    This app team needs some new developers, and a master plan. This is one of the few mainstream apps, where each subsequent version (I have used every single one since launch), shows a - lack of a master plan for app development - lack of user insight (speak to the users) - a deterioration in speed - step back in design and user friendliness - the absence of “benefits” associated with using the app The really surprising thing is how other airline apps are moving ahead faster, one would not expect this with Dubai, as a hot bed of innovation and growth. The other surprise is how disconnected the app delivery is from those monthly interviews with Sir Tim, (and senior management) it feels like his thoughts and insights about data and analytics, are not shared by the IT/app development team. I have more thoughts, if you would like to hear them, please contact me.


  • By

    Flights cheaper on other sites

    I really love the app and find it hugely convenient, my only issue is that I see the Emirates flights cheaper on other sites. The flight that I am flying on 18 Feb is cheaper on Travelstart than on your own app ( R400 ) I only allow my kids and family to fly Emirates and I only book via your website or app but why is this not the most cost effective option?


  • By

    Many simple errors; changes your birthday

    When you create an Emirates membership through the app, it insists in changing your birthday, and then of course it doesn't match your passport - just try 'Join', and select any date - the little text shows the day before. I guess they convert it to UAE time zone. assigning a membership to an already booked flight seems to work, but next time you come back, it's gone. Saved passport is not applied to flights, you have to all type it in again. Does anyone *test* the app even for ten seconds?


  • By

    great app!

    This is such a great app! It’s so easy to see your tier and manage your miles, book a trip, manage a booking and I love how there is an IPhone X update! If you fly Emirates, you need this app! It also gives real time notifications about what gate your flight is departing from, when you can check in, etc.


  • By

    iPhone X support

    Thank you for adding this, even if it comes long after most other apps have done so. I’ve been a customer for over 15 years and I am glad to see that your app is finally catching up to your otherwise stellar service.


  • By

    Frequent Flier

    Emirates Airlines has set the highest standard in the airlines industry, I am a loyal fan. However the APP is not up to such standard. The APP needs to be improved in so many ways. I have to renter my frequent flyer every time there is a booking. I have to renter the next-in-kin info and it fails to accept the info some times. The Check-In option does not work sometimes. For a frequent traveler, this APP should free of failures. In comparison with the other airline I use, this APP has many issues.



A better way to Contact apps


You can now contact Emirates customer service directly
via Email using our new site - AppContacter.com

Contact Emirates directly


Is Emirates Safe?

Yes. Emirates is very safe to use. This is based on our NLP (Natural language processing) analysis of over 6,005 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Emirates Is 42.7/100.


Is Emirates Legit?

Yes. Emirates is a totally legit app. This conclusion was arrived at by running over 6,005 Emirates User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Emirates Is 42.7/100.


Is Emirates not working?

Emirates works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Have a Problem with Emirates? Report Issue

Leave a comment:



Why should I report an Issue with Emirates?

  1. Pulling issues faced by users like you is a good way to draw attention of Emirates to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Emirates customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Emirates.


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