Emirates Reviews

I concur with the other person rating... this app the airline for me deserves a 5+ for their service and safety but not so Emirates....I spent 3 (three) days trying to purchase a return ticket Juba to Tampa. The first day system stopped the booking at some point advising something like the seats reservation was experiencing problems (or could not be allocated...) the price was something like $2576; the second day to my surprise the price had increased about $30 so, I tried booking again several times stopping always at same point, so decided to do a reset (in case it was my phone...) but still unsuccessful. The third day since I knew the drill of the price increase I did not get surprised and kept trying... so the price had already passed to about $2636 so I got so frustrated that decided trying to book with my miles but at the end could not; so, finally opted going via another airline and bought the ticket in a nick of a dime with their app just to see now an update has arrived for this app App but for me was too late...(if it indeed works as it should be). Good luck!

This is my first time flying this app. I’ve flown all over the world on many different airlines, but have found the this app app to be one of the most difficult to use. I’m using an iPhone 8+ that has the current iOS, but everything from booking to setting up my Skywards account to buying my seats to checking in has been difficult. I ended up calling this app twice to purchase seats and then again to get my passport number entered as it wouldn’t take. And, Emirates kept entering my birthday in Skyward on the wrong day, too, so now I have to go through some convoluted process that can only be done from a PC to fix that. Meanwhile, I’m still not fully checked in, so guess that will happen at the airport. I’m no techno-peasant, so it isn’t user error. For what I’ve paid I sure expected better. This has been so frustrating!

Since the last two updates, Emirates crashes nearly every time I want to use it for my itinerary showing the fault indication: “we experience a technical problem, please try again later”. I have tried to restart my phone, delete Emirates and reinstall it, yet no improvement has been observed and I believe some necessary work needs to be done to fix the functionality of Emirates. The maximum rating is 3 stars which is only for the diversity of the menu. In terms of functionality for current flights, it deserves only 1 star as Emirates experiences technical problems every day since the last weeks.

I have been trying to get hold of their service team for a week. I am trying to checkin for my flight to the US, but I have only 2 options: I am either a US permanent resident or I cannot use USA as an option in counter of residence. Since I am only in the US on a visa I am not a permanent resident, so I can’t check in on Emirates .
Also I have a 12 hour layover in Dubai, but it won’t let me book Dubai Connect, there is no option to book it.
Even worse is their customer service, I have been calling them for at least a week, and I am always in queue, perpetually.
They don’t hesitate charging premium amount but won’t fix their user interface or pick up the call or provide live chat.

So I tried to use Emirates to book a flight over the holidays. The process went smooth until the credit card was charged. Emirates said the charge failed. I know my bank can be a little defensive so I just used the web and a different bank card. But when I looked at the statement for my original card, the charge for the flights went through.
Called the help line and they had me fill in a request for a ticket refund. They had to give me the reference number and ticket numbers to submit—I never had those. Now I wait 14-21 days for a refund to my credit card that should never have happened.
Bottom line, use at your peril and watch your bank statements.

1. Digital Boarding Pass in Emirates /wallet is a great feature. Today was the first time I used it for my international trip and I loved it. However, I was surprised that it did not display the Gate information, neither at the originating airport nor in Dubai. Gate number is logical info on a boarding pass.

2. Baggage Tracking feature: Enhance this feature to track our bags not only when a PIR is logged but also on a as-and-when basis. I should just be able to scan my baggage tags given to me and it should tell me where my bags are.

So I upgraded my seats on two flights my company booked, within a few days after I upgraded my seat, my company canceled the flights. this app would not refund or put toward new flights the upgrades I paid for already. This is the same as being a thief and you know there going to sell the same seats again to someone else and make double the money that is being a thief. So take your chances with them if you like to support that type of bad behavior and no help after the sale when they get your money that’s it they are done with you no service after the sale.....:(

My girlfriend is a raving fan of this airline. She will fly across the US from California to NY just to use this app to fly from NY to Dubai then to Australia, as opposed to flying directly to Australia from California due to no direct this app flights.
Looking forward to getting the this app experience. Also, Emirates is the best app I have used for buying plane tickets, user friendly and clean design.

What a terrible app. Slow And unresponsive at the best of times but the icing on the cake is the session handling. Quit completely and relaunch (more than once), try and search to book a flight... “session expired” error. No, I just quit and restarted Emirates , I have no session, I think to myself, but whatever I do I can’t even start the search for a flight. Seems like this app doesn’t want my business!

Useless, terrible app with a lazy web frame in Emirates instead of doing it properly - whoever wrote this should be ashamed, and then fired.

1* only because zero stars isn’t an option.

Emirates team needs some new developers, and a master plan.

This is one of the few mainstream apps, where each subsequent version (I have used every single one since launch), shows a
- lack of a master plan for app development
- lack of user insight (speak to the users)
- a deterioration in speed
- step back in design and user friendliness
- the absence of “benefits” associated with using Emirates

The really surprising thing is how other airline apps are moving ahead faster, one would not expect this with Dubai, as a hot bed of innovation and growth.

The other surprise is how disconnected Emirates delivery is from those monthly interviews with Sir Tim, (and senior management) it feels like his thoughts and insights about data and analytics, are not shared by the IT/app development team.

I have more thoughts, if you would like to hear them, please contact me.

I am someone who travels alot due to work. I have a Known Traveler Number that I placed on my this app account and every time I book a flight and get to the airport, I have to go through the long lines because this app fails to put my KTN number on my reservation. There needs to be a spot on the mobile app during check in that people can put their KTN number in. The only spots right now is just a frequent flyer spot and to add an additional passport. So basically I have a KTN for no reason.

On 4th December, my Bank advised me about 2nd & final refund of our unused tickets ( Mumbai-Washington DC-departure 15thApril 2020 )which were booked on 24th January 2020 with a single payment for both the tickets. The first part of refund was recd on 18th August 2020. We could not utilise the tickets as the flights were cancelled by the authorities. We wonder if we are entitled to any mileage points or discounts for the unused tickets. —-Cordially, Rameshchandra Shah.

There was a glitch when I was making my account and even though I selected my correct birthdate, it changed it so it was one day off. I didn’t notice until I created the account. You cannot change the birthdate yourself, you have to ask them to do it and send them a copy of your passport...

I have a screenshot of the glitch because I logged out and started the create an account process again to see what happened. You have to choose a day later than your actual birthday to get it to display the correct date. 🤦🏼‍♀️

I really love Emirates and find it hugely convenient, my only issue is that I see the this app flights cheaper on other sites. The flight that I am flying on 18 Feb is cheaper on Travelstart than on your own app ( R400 ) I only allow my kids and family to fly this app and I only book via your website or app but why is this not the most cost effective option?

When you create an this app membership through Emirates , it insists in changing your birthday, and then of course it doesn't match your passport - just try 'Join', and select any date - the little text shows the day before. I guess they convert it to UAE time zone.
assigning a membership to an already booked flight seems to work, but next time you come back, it's gone.
Saved passport is not applied to flights, you have to all type it in again.
Does anyone *test* Emirates even for ten seconds?

This is such a great app! It’s so easy to see your tier and manage your miles, book a trip, manage a booking and I love how there is an IPhone X update! If you fly this app, you need Emirates! It also gives real time notifications about what gate your flight is departing from, when you can check in, etc.

Thank you for adding this, even if it comes long after most other apps have done so. I’ve been a customer for over 15 years and I am glad to see that your app is finally catching up to your otherwise stellar service.

Worst airlines which reschedule your flight without your convenience which will alter my plan and my entry to the country I’m a student I can’t able to enter into country if my flight lands in the country after my start date of classes which will may lead to deportation from the country. I will not book from this airlines ever again and also not suggest other to book a flight from this app. I’m uninstalling the application right now.

Totally dysfunctional. No clue why the rating here is so high. Anytime I need to make a change, no matter what it is, I get an error. It's so buggy. Also the keyboard hides the field you're typing into. This is the worst airline app I've ever experienced. I really do not understand all the positive reviews.

For example I get SIMPLE_E_LENGTH_TOO_SHORT when I try to save my passenger info. Is this because some of the info loads in Emirates as "on file" and so is shorter than expected? More importantly why would you expose internal error messages to the user without explaining what they mean.

I also often get an error when loading trip info. It says can't load, try again in a few minutes. I've gotten this error maybe 10 times while using Emirates for one round-trip flight.

I thought United's app was bad, but at least it works.

It’s easy to navigate but only issue is that sometimes it keeps loading and loading forever on iPhone. If it can be fixed then it can have a 5 stars 🌟. If possible please add an option to attach each passengers profile picture: )

this app Airlines has set the highest standard in the airlines industry, I am a loyal fan. However the APP is not up to such standard. Emirates needs to be improved in so many ways. I have to renter my frequent flyer every time there is a booking. I have to renter the next-in-kin info and it fails to accept the info some times. The Check-In option does not work sometimes. For a frequent traveler, Emirates should free of failures. In comparison with the other airline I use, Emirates has many issues.