Contact IB ONE Wallet Support

by JentheoMac

(ExPECT 2 hr wait times if you want to customer support) This app is useful if you like wasting money and time because when you try to transfer any amount of money it will eat up your whole afternoon loading and sending error messages. When your tormented evening is over, you’ve not only lost the money you were trying to transfer but you can say goodbye to any plans you had the next day because, as a reward for being robbed of your balance, you can expect to spend more hours on hold in an even longer line than before thanks to your bank merging with a mega bank. Do NOT download this app if you are sending any serious amount of money or if you value your time whatsoever. They do not. I’ve gone through these issues multiple times and there’s really no sign of stoppage. Ever since I joined independent bank in 2017 it has been a downhill ride. Reduction in quality, customer service, and response time. It’s insulting banking with these clowns.

by Iamdrkneegrow

What a horribly designed and executed app. To transfer money between accounts now takes multiple tries and closing the app several times. Countless white screens forcing me to close the app and try again just to press facial recognition and wait for the app to buffer and load for 10 minutes. And that’s if it even works! Don’t know how many times I received the massage that an “unknown error has occurred please try again later”. I’ve only used this app successfully maybe 7 times. It’s difficult to pay your bills when the app is constantly down and you cannot see how much money is in which account so you have to either drive to a location to physically put your card in the ATM and get a receipt or call independent banks telephone number. Please for the love of Christ, fix this app. The old one was much better.

by Issues?

Every immediate internal transfer that I have attempted to make between my checking account and loan account has failed. Also my new recurring scheduled transfer from my independent bank checking account to my independent bank loan account also failed. The only transfer that has worked is when independent bank is pulling money from an external account into my independent bank checking account.
Finally, after attempting to make a transfer through the listed phone number-which also didn’t work- and finally got a representative on the phone they stated that they could not help me stating that they were with the online banking and that I would need to be transferred to customer service.
Independent Bank is not winning any points with me today!