MyBlock app not working? crashes or has problems?

MyBlock Status

Last Updated on 2025-02-14 by HRB Tax Group, Inc.

I have a problem with MyBlock

Are you having issues? Select the issue you are having below and provide feedback to MyBlock.

⚠️ Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
5 User reports:
App has problems

User reports 5

⚠️ Most reported problems ⚠️

Something else

54.5%

Account

18.2%

Not working

9.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of MyBlock Problems 🔥

- Expensive fees

- Long wait times on the phone

- Issues with the app and website

- No physical branches

- Issues with the Emerald Card

📋 6 Reported Issues:

Elizabeth Dees 2023-11-04

When we go to hrnblck to get the advace and it's time to scan the bsrcode on the screen and we follow the info out when she taps continues it doesn't work

Natasha Gross 2023-06-29

Why can't I use the check to card feature? Its the only way I can deposit a check and it will not let me.

Natasha 2023-06-29

I keep trying to deposit my check using the check to card and it keeps telling me an error has occurred please try again. Is the system down right now?

Darlisha Gibbs 2023-01-25

Every time I try check to card, the app just crashes. Really annoying when it’s the only way I bank.

⚠️ Troubleshoot | Report Issue ⚠️

Joseph Andrews 2022-09-17

It keeps saying I got a bad gateway

Kimberly L McCain 2022-04-26

I have been trying since 4/4/2022 to transfer money from an ePocket back to our emerald card and I can not get any help! We've been give 2 "case" numbers to "expedite" this & still can't login or get any help from H & R Block emerald customer service!

Showing 1-6 of 6 reported issues:

Have a Problem with MyBlock? Report Issue

Common MyBlock Problems & Solutions. Troubleshooting Guide

Table of Contents:

MyBlock iPhone Issues and Solutions

MyBlock iOS app crashes, not working, errors
MyBlock iOS app network issues
MyBlock on iOS has black/white screen

MyBlock Android App Issues and Solutions

MyBlock has errors/crashing/not working
MyBlock server network connectivity issues
MyBlock has black screen

⚠️ Troubleshoot | Fix Now in One Click

MyBlock iPhone Issues and Solutions

How to fix MyBlock app crashes or not working on Iphone (iOS):

Close and restart the MyBlock app on iPhone
Update MyBlock app to the Latest Version for iOS
Uninstall and reinstall MyBlock iPhone app
Update your iPhone to the latest iOS version

Fix MyBlock on iPhone unable to connect to server/internet connection issues::

To resolve MyBlock network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

MyBlock Android App Issues and Solutions

Fix MyBlock not working on Android, crashes, errors or is unresponsive:

Force Stop the MyBlock App
1. On android, goto Settings » MyBlock » click [Force Stop]

Update MyBlock to the latest version on PlayStore

Clear MyBlock App Cache and Data:
1. On android, goto Settings » Apps » MyBlock » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MyBlock.

Fix MyBlock unable to contact server/ MyBlock internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click MyBlock » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MyBlock » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyBlock