U app not working? crashes or has problems?

U Status

Published by BB&T

View account balances, make payments and transfers, plus go beyond everyday
banking with features and tools that help you see the big picture and plan for
what's next. SECURITY & PROTECTION Reset your user ID and password Reset your
security questions BB&T uses advanced encryption technology Your complete
account numbers are never transmitted PAYMENTS, TRANSFERS & DEPOSITS Pay a
bill Transfer money between accounts Pay a fr.

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Common U Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot U app on iOS and Android devices. Solve all U app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

U iPhone Issues and Solutions

U iOS app crashes, not working, errors
U iOS app network issues
U on iOS has black/white screen

U Android App Issues and Solutions

U has errors/crashing/not working
U server network connectivity issues
U has black screen

U iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever U app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix U app crashes or not working on Iphone (iOS):

Close and restart the U app on iPhone
Update U app to the Latest Version for iOS
Uninstall and reinstall U iPhone app
Update your iPhone to the latest iOS version

Fix U on iPhone unable to connect to server/internet connection issues::

To resolve U network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix U black/white screen (blank screen) on iPhone:

Follow the U iOS app troubleshooting guide Here →

U Android App Issues and Solutions

Fix U not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent U app issues:

Force Stop the U App
1. On android, goto "Settings" » click U app. » click "Force Stop".

Update U to the latest version on PlayStore

Clear U App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "U app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch U.

Fix U unable to contact server/ U internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click U » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got U » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch U on android.

Solve U black/white screens issue on Android:

Follow the U android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BB&T, developers of U.

100% Contact Match

Developer: BBT Mobile

E-Mail: [email protected]

Website: Visit U Website

About this app

View account balances, make payments and transfers, plus go beyond everyday banking with features and tools that help you see the big picture and plan for what's next. Your mobile carrier may charge for text messaging and web access services. BB&T does not charge fees to download or use the this app app. Check with your carrier for information about their fees.