Contact Netvue Support
Company Name: NetView Technologies
About: NETVUE, INC is a technologically innovative company, and the creator of the
world's first AI Video doorbell-Netvue Belle. With our world-class hardware and
software development team, we've independently developed a series of smart home
products, including IP cameras, smart doorbells, baby monitors, smart sockets,
etc.
Netvue Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Netvue. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Netvue. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of NetView Technologies
Read 7 Customer Service Reviews 😭😔💔
I have purchased a Netvue bird feeder. I have been unable to pair this with my phone. I have been through all the troubleshooting steps multiple times and still unable to pair. Please help!
I have been chatting, emailing and phone netvue for 3 hours! My birdfy feeder doesn’t work and I want a refund! They took all my information and then they said they would transfer me to a tier 2 team support and now I haven’t been able to get a hold of anyone
I have tried multiple times to update my credit card number with no success. The answer bot is stupid. I ask for a phone number it says don’t understand. I guess you have all the business you want and don’t need mine. Thank You for making my decision for me.
I've returned this camera to amazon and have had my money for the camera. I assumed the netvue contract was cancelled. Can you please ensure the contract is stopped also as it was a free trial and I have the monies you took out £1-45 and £2-17 on the 9/09/21. Also on the 13/09/21 £5-67 and £33-98 was taken. Bearing in mind it was free trial I would like the money returned.
App does whatever it wants.
by Ggjfghfbnjikokk
The hardware works fine. The trouble comes from the app. If I open the camera for a live view of the room, the app ignores my mute switch, ignores the volume all the way down and starts blaring the room sound at a ridiculously loud volume. Need to turn it down? Too bad! It ignores all volume controls on the phone. I have to close the app to make it stop. Today, the app started broadcasting loud sound without the app even open. Thanks.... my coworkers got a kick out of listening to my kid singing JINGLE BELLS JINGLE BELLS at a bazillion decibels.
I have a fast connection and a top of the line WiFi router. Talking through the app doesn’t work at all. People in the room hear garbled sound if anything. You think the basic features would at least work a little. They need to fire the people who made this garbage app and start over because it’s only slightly better than worthless.
Really bad app
by Will Clarke
I bought a Netvue camera to use as a baby monitor. I have a lot of problems with it.
First, the video gets super delayed. Sometimes by a minute or two. So I’ll be looking at my baby on the monitor sleeping soundly but in reality he’s crying in his crib and I won’t realize it for quite a while.
Second, the app doesn’t use two factor authentication so literally any hacker who guesses my password could spy in on my baby, my wife nursing, or anything else going on in that room. I have a pretty complex password, so it’s not a huge deal, but it’s still a risk.
Third, the app doesn’t support background video, so I have to keep it full screen in order to monitor my baby. So I can’t use my iPad for anything else while my baby is napping.
Fourth, it has a really annoying bug with screen rotation. Whenever you first open the video feed, it launches in portrait orientation regardless of the orientation of your device. If you want to get it to switch to landscape, which is obviously the preferable orientation since it gives you a full view of the camera, you have to turn your device into portrait orientation, and then BACK to landscape orientation, to get it to display and landscape orientation.
What support?
by Mitsukumi
I paid for a subscription on one camera. My SD card reader on the camera doesn’t work. Every time I try to close the door with an SD card in it, the camera just pushes the SD card in enough to make it want to eject. So I switched to cloud service. I PAID for it, and NOTHING. I’ve contacted support no less than 5 times and they haven’t helped at all. One person said I didn’t have a subscription linked to my camera? Then what is it linked to? What did I pay for? I check my subscriptions and it said I paid. I’m at the point where I’m going to stop using this app and this camera and go back to Arlo or Wyze.
Have a Problem with Netvue? Report Issue
Why should I report an Issue with Netvue?
- Pulling issues faced by users like you is a good way to draw attention of Netvue to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Netvue customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Netvue.
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