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Company Name: IDEMIA Group

About: Mobile ID Verify by IDEMIA scans and verifies digital identity credentials such
as mobile driver’s licenses (mDL) and state-issued Mobile IDs (mID) as well
scans US State-issued IDs (DL and ID). The Mobile ID Verify app is used by
businesses and relying parties to check digital IDs and display relevant
identity information in a convenient and organized fashion to support
transactions with consumers.

Rating 4.6/5

Votes 223

2024-08-21

Customer Service 👿🤬😡😠💢😤

Mobile ID Verify Contact Information

Listed below are our top recommendations on how to get in contact with Mobile ID Verify. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Mobile ID Verify. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of IDEMIA Group

Read 3 Customer Service Reviews 😭😔💔

4.6 out of 5

🥺 🗣️ Share your Experience & Warn Others »

Not working correctly

2022-04-27

by Tjf 22

I’ve tried numerous times to get this to add my portrait or a copy of my license and it won’t do it! And apparently once you leave the app it doesn’t retain any info! Not real handy!

🥺 🗣️ Share your Experience & Warn Others »

This App Does Not Work

2022-05-04

by Frannyvalle

I work at a small bar outside of Manhattan and I’ve been there for years now, it’s protocol at my establishment to ID ANYONE who comes in for a drink. We’d been using other mobile app scanners for awhile and when my boss got word that this app came out made by IDEMIA he suggested the staff use this app as this group does manufacture drivers licenses. This was in hopes to keep all the underage kids out of our establishment. I downloaded the app as told and when I went to scan a 40 something year old mans ID yesterday, it would not work. This man was very clearly the age his license said he was and yet the app still did not scan his ID. Safe to say after this incident recurred with some of our other staff our supervisor made the call to drop the app and go back to our old ways. If you are working at any bar or club, I don’t recommend this app. Some of the cheapy looking apps on here keep out underage kids much better and actually work on those IDs which ARE REAL. IDEMIA... you can do better.

If I could give it 0 stars I would!!!

2022-05-11

by Bigbellybhabie

I thought I’d try this out at my bar which is located in a college town. It’s sometimes hard to spot these newer fakes and I thought I’d try this.

After using it for a month with no hiccups I decided to test this on my daughters driving permit to see what it would do and it said she was 21!!! Seriously this app is a joke

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Why should I report an Issue with Mobile ID Verify?

Pulling issues faced by users like you is a good way to draw attention of Mobile ID Verify to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
If you are a Mobile ID Verify customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Mobile ID Verify.