Eventbrite Reviews

by Fmurphy92

The day one of my favorite bands put tickets on sale I tried to use the this app link for my local hometown show. It directed me to the wrong show 1 day later, and I made the mistake of not reading every detail and made the purchase with excitement. AS SOON AS I got the confirmation email I realized there was a glitch with the link that I clicked on bc the show was obviously not the show I was looking for, so I immediately tried to contact this app to explain my mistake. I still wanted 2 tickets, but I wanted them for the show that I originally clicked on. They emailed me back about 3 days later and basically said it wasn’t their problem and there is nothing that they would do to help me, but that I am more than welcome to sell them to someone else. Thanks a lot for that helpful response. I will try to avoid buying tickets from this company for the rest of my life now unless they are the only ones offering them. Terrible customer service, even when the mistake was on both of us. I should’ve read the fine details, but they also shouldn’t have had a broken link. I tried the link several times after that to make sure I wasn’t crazy, and the same thing was replicated over and over. After they emailed me and told me there wasn’t anything they would do, I also emailed them back pleading my case and they didn’t even bother to respond again.

by Courtney 702

this app knowingly let’s organizers post events that are fake or fraudulent. Then when users report that what they paid for did not happen or what was posted did not match the event you are redirected back to the organizer to ask for your money back. This is a losing process for the attendees because people who organize events with the intention to not put them on and collect money do not agree to refund tickets. I even contacted the CEO of this app (Julia Hartz) she didn’t even take the time to email back, just had a group that handles support email me to contact the organizer for refund. I don’t think it’s good business that a platform that is acting as a middleman with payments does not take part in making sure it’s customers get what they paid for. Shame on you this app

by LaDiva Dietitian

It is now taking me a half an hour to try to get my ticket. I had to register twice to get a ticket. I received the email because I first registered online through my laptop. I could print the ticket but there was no eTicket available. Then I went to Eventbrite and couldn’t find anything and there were no tickets listed under my name. There was no one to contact. The search would not bring up anything. I had to get rid of Eventbrite bring it back try again try to find anything online in which to talk to someone or chat with someone, or at least email that there was an issue. No avail. I cannot stand event bright because they are ridiculous and if you have any issues forget it your money your time is gone.

by VoiceOver User

I enter act with my iPhone using voice over, a screen reader built into every iPhone. When I navigate the main screen of Eventbrite, I see categories I can select, but attempting to select them brings up no corresponding events. The window which would list events doesn't even open, and the List box at the top of Eventbrite doesn't populate. When I navigate from the top of the screen down, I do not see hashtags I can select, but when I navigate from the bottom of the screen up, I do see hashtags.
I tend to find it challenging to discover what events are going on on the weekend, and I was hoping Eventbrite would present and easy to use solution to that problem. Until the accessibility challenges are fixed, this will not be a solution I will be able to use in order to become more socially active, and involved in my community.

by Maverick17#$

Event Brite is designed for the benefit of the organizer. They can sell anything (concert/event tickets) however they want (with promises they don’t have to fulfill like VIP amenities). If you don’t get the service the way it was intended they still will not help you. They will tell you to contact the organizer. The website is only designed to get your money for the planner and for this app to get processing fees (I paid $150 in fees). You will get charged two ways to use their service VIP tickets for me totaled at $1,150. Don’t buy any concert or event tickets unless you are ok with ANY result. Just know that customer service only will take messages and phone calls from people who are planning an event. Not people who are actually trying to get help. I didn’t get the full amenities of my VIP ticket and nothing was done about it ($940 wasted).

by Makersmark8350

Good luck logging into Eventbrite to get the tickets you’ve purchased. There is no place to put a password after hitting login. I already have an account with this app but all it does is say “this email already exists” and it automatically sends an email to change my password. Kind of hard to login anyway when there is no field to input a password. Good job evenbrite I feel like I’m being punked. It’s obvious they don’t care, if you read all the reviews about logging in all they say is contact customer support. Not even the developers know how to login on their own app. Horrible app and horrible customer service. After contacting I still can’t login. It’s sad that people use this and I’m assuming the rating on Eventbrite Store is purely employees trying to save themselves a job while they look for an employer and development team that doesn’t have their heads shoved you know where.

by Whfjfuisbs

This would be a great app, if the login wasn’t impossible. If you go to settings, hit login and then put in your email address it doesn’t give you an option for password. The options are login with FB or get started. If you hit either of them they send you a reset option for your password, WTH!? You can login when you are registering for an event, BUT it doesn’t keep you logged in so you can’t tell what you’ve registered for and what you haven’t. I spent way too much time trying to figure out how to log into Eventbrite . Guess I’ll use the site from now on 🤷🏼‍♀️

Responding to what the developer said. You are WRONG. I am a developer myself, your app is flawed, it does not allow one to login. It has nothing to do with my password. I am not the only review with this issue and from appearance it has been an issue for more than 6 months. Fix it.

by Frank D Young

This latest version for iOS does not work. It is unusable. Everytime I open Eventbrite I get connection errors where you can’t even log in and check tickets. This happens on Wifi and Cellular. I have to delete Eventbrite and reinstall just to be able to login. Also, you have website functionality, but clicking on an event ticket just pushes the click to open Eventbrite : THIS SHOULD NOT BE HAPPENING. If a person is locked out of Eventbrite for whatever reason (like my above issues) then they have no way to access their tickets for an event. It’s great that you are committed to developing an app for the various phone OS’s, but website functionality should not be handicapped just because you have an app. I should be able to access my account and event tickets through Eventbrite in Mobile Safari.

by Pkpshaggyda

I love this app but Eventbrite is horrible and unusable. I cannot ever get it to work. Crashes 100% of the time. If I try to access an event through google calendar or chrome it takes me to Eventbrite where I cannot access any online events. I can’t access tickets. If I manage to look at information about a ticket (1 out of 50 tries) it crashes before I can read the information. The new update fixed NOTHING. Thanks for the horrible app and the inability to access any events/information from my phone due to the nonfunctional app that it insists I use. Please find a new app developer or delete Eventbrite from Eventbrite Store so I can access a **m* event from my browser. Straight up embarrassing shell of a program. There needs to be a 0 star rating.

by Drew927

Had used app in the past. Didn’t have it on my new phone, so when a link wanted wanted to open it, I had to re-download it. Knew exact name and location and tried to find it, but would not work. Have had trouble with wi-fi giving location of internet service provider instead of my actual location, so when it asked for permission I clicked “no”. There was a search window to enter location, but it wouldn’t work. At that point, rather than go to location services to give it permission, I just deleted it. Don’t give me the appearance that I have an option if I don’t! I’ll use something else. Works fine when clicking on a link and it is already installed, but no good in trying to find events that you may be looking for.

by Hdnekfkfif

I’ve bought tickets in the past and so I logged into Eventbrite to buy a ticket for a new event. Yet Eventbrite pulled my info from PayPal and now my tickets can’t sync to Eventbrite because they don’t have the same email address.

Luckily tickets are attached to the email but it’s a really horrible pdf of the web copy and is extremely difficult to see and fit on your device. Makes Eventbrite worthless to be honest.

Why is this a feature without an alert the information doesn’t match and to confirm if you want the tickets synced properly. I’m just extremely lucky the info that copied over from PayPal was accessible and glad I checked before I got to the event so now I have a bad pdf to show.

Also - I had to read through the FAQs to figure out what went wrong. I almost cried thinking I did something wrong especially since the email shows the entire event day timing and not what I paid for. How is a company smart enough to realize a lot of people have this issue to put it in FAQ but not smart enough to provide a good customer experience and fix this issue/confusion?

Very disappointing.

by Dirtylooks22

I like the this app platform. It’s relatively easy to use and I’ve met some cool people through it. I have run more than 10 events in the past and the first time I had an issue where customers of mine ran into trouble because of their UI for discount codes I ended up having to eat the fees. When I explained that it was an older audience and they thought that they were not going to be charged, they didn’t listen to my actual situation. They just followed their policy of not refunding fees.

Without getting into the details of the conversation, the customer service was awful and frustrating and I won’t be using them to run events if I can find another viable alternative.

by Milehighlover

I have tickets to two this app events but cannot see the tickets under Eventbrite. When I click on tickets they are not there and I am redirected to login to their website where I can see them but there is no way to get them to be on my app. What is the point of Eventbrite then if I still have to login to the website to see the tickets I bought? I signed up on Eventbrite with the same email and password. Also, thought it was weird that Eventbrite didn’t give me the option to sign in. I was only able to create an account or sign in with Facebook. Must be why I can’t see my tickets...Eventbrite is not linked to your already created profile through their website. Amateurs made Eventbrite as far as I can tell. So It looks like I have to buy through Eventbrite in order to see those tickets and vice versa. Makes no sense.

by Mishel Mandujano

I really like Eventbrite , however I think it would be very useful if we could remove events we saw and are not interested on. For example, when scrolling down I see something I am not interested on I would like to swipe left or something and not ever see it again. Also, events that repeat every week are annoying. They are the first ones to show up and they are like surfing lessons or something and each week is the same thing. Even if I choose filters that do not apply to that they still show up. Finally, filters are not always helpful. I could select community and nothing will come up, but after searching on google events do show up and they are on this app!! Maybe have people posting events answer more questions so the filters can be more accurate.

by Stubaker

Eventbrite is not reliable at all. I have reverted to using the web app. My events/orders are not syncing to my IOS app. They show up fine in the Web portal. I get emails on tickets or cancellations at the email address associated with my account, but tickets are not showing up in the IOS App upcoming tickets (yes I i have pressed Try again multiple times to no avail). I have deleted app, reinstalled, tried literally everything to get the IOS app to show my tickets but have to use the Web App now because the IOS app is not reliable for displaying my tickets. Latest IOS update did not help. Please fix syncing between web app and IOS app. I no longer can use Apple Wallet for tickets because they don't appear. Again, all events are showing up correctly when I login via web browser.

by Chachy56

I have used this app multiple times with no hiccups and the process has been seamless. This time it has not been so. I bought tickets Saturday evening for a show on New Years 2019 and after entering my information (email, phone number, credit card information) I received no conformation email with my tickets attached nor did I receive my tickets in the this app app. Checking my banking app my card was charged. *Update* there was a typo in my email that their algorithm missed when filling out my email but after sitting on the phone like for a good amount of time the issue was resolved.

by Sincere S.

Wether your trying to be a social elite or not, very hip to what's going on platform in the application out to-date ❕Seriously it gives you inside scoop on events going on for the weekend,weekdays,popular, and you can also set the filter to your liking! Great application for this day and era. If you don't get out much and when do happen to get out, and your trying to find something to do or wanna make plans. But no clue or idea on what? I for one definitely recommend opening Eventbrite to see what's going on. You'll go from no plans to something fun and cost effective to do or even free! That's right F R E E ❗️ So have fun people who've never tried out take Eventbrite users word for it !

by RV Winkle

Prior to today, the this app app settings did not have a toggle nor option to disable cellular use. What I find strange is that since my previous post, now, there is a cellular use toggle option. I know my previous claim was not overlooked because Eventbrite did not list in the cellular section. And when I checked the general listing for apps, inside this app settings, there was no toggle, nor cellular option to disable. However, there was location option that I allowed this app to use my location when in use. I am not sure if this was an app glitch or update, but problem was resolved. Therefore, I increased my rating from 1 to 4 stars.

by 2344t

So there is an event near me. I saw it on LinkedIn and the way you register is through this app. Due to the fact I saw this on the LinkedIn app, there was no option to go to this app app. I cant remember my password for this app, but I have Eventbrite so I'm already logged into my profile. I go to Eventbrite , copy and paste the title of the event, change the settings for ten miles, change the event to free (which the event is). The search brings up events that are not relevant to the the title of the event and shows me events on the other side of the state.

You need to correct this.

by AuraWinn

I’ve been trying to get my business and my life on track since this Covid insanity hit. Eventbrite has opened up a whole world of supportive people networking, sharing information and holding space. So far everything has been free. I am just now getting the hang of Eventbrite , but my calendar is already filling up with events that fill my heart with excitement! It been a wonderful discovery! So far I have nothing negative to report! Thank you for such a useful platform. This could prove to be life changing for me!

by Juancho45

I’m so sorry but you are promoting fake events and fake organizer don’t buy no tickets from Eventbrite. I bough few tickets for a techno event in Dallas. And I just found out yesterday that not only change the event dates, but I talk to the manager of the artist and I can show proof of it. The event was for the 30 of March and now
they are promoting it for the 13 of April. And the manager of Debora de luka just told me that she is not coming to Texas for like 3 more month, she is very easy to reach. And I don’t even have a answer from the event organizer. This is scam and don’t waists your money like I did. I hope Eventbrite resolve me with the money. I’m really thinking to sue Eventbrite. I been planing this trip for over 1 month in advance I have hotel reservation and everything and it’s not fair with the costumer be more seriously about your business.

by John In PA

I now have five separate this app accounts that can’t be merged together. There is no option to add a secondary email addresses, so every time I got a ticket from someone else to a different email address, this app automatically created an account and locked the ticket to it. The ticket claims path has no option to login and claim with your actual account. Customers typically have more than one email address. I don’t subscribe to one canonical email. Fragmenting my data across different accounts makes Eventbrite pretty much useless for me. It’s more efficient to just search email. The FAQ claims such futuristic feature requests are under review, while other apps consider this standard practice.

by Big Fat Tutu

This run promised to be awesome, and it certainly had the potential to be. Unfortunately, someone got lazy and didn’t follow through? I know that putting on an event like this has a lot that goes in to it. But for the course not to have been run thru (or even walked?) the morning of? The first wave got to the first obstacle, and it wasn’t a planned obstacle, but a six foot chain link gate, LOCKED!! So, after running a bit further down the fence looking for another entrance and then running back to the gate, some of us decide to climb over. No problem for some, impossible for others, who waited for someone with a key. Due to poor signage, us in front ran double the distance trying to figure out where to go next. Then, about halfway thru the course, we in the lead, run up to ANOTHER locked chain link gate. For real!!! Very disappointed. I’m sure those ladies in the next waves had lots of fun because those obstacles we were able to access were fun!

by Planckster

this app requires too much data input! I wanted to buy four tickets to an event. All event tickets were the same price. I entered my info (name, address, phone, email, credit card).
Then this app wanted all the same information for every other person using one of the tickets!!! (Except for credit card info.)
I refuse to give out personal information about my friends to anyone that asks.
I decided to use my information for all four tickets. this app doesn't easily allow you to do this by copying the data from the first ticket. I had to manually input the data into many different windows.
What a pain-in-the-butt. There has got to be an easier way!

by Nochsr

I’ve used the this app app a few times now. Most of the time, I end up on Eventbrite because I’ve followed a link directly from an advertised event, which goes to the this app webpage, and then I choose the ‘open in app’ option.

My only issue is that when I go to manually search for an event it Eventbrite , there have been a few times when the event doesn’t show in the results even though I *know* the event is taking place.

So basically, when I can find an event I’m looking for, I’m happy with Eventbrite . But it makes me wonder what things I’m missing out on due to the apps selective search results.

by Ehn'Reil

Reading the recent reviews have me a little worried. Fortunately the only issue I’ve had is remembering the events I’ve planned to attend or just over booking for different things. Outside of that I’ve had no issues with Eventbrite really. Twice it had been running EXTREMELY slow, but I just had to close Eventbrite completely. After that it ran fine. I’m worried because I JUST updated Eventbrite and so hopefully I won’t experience any issues now lol. Yet and still I love it! 🥰