Xfinity Stream Reviews

Please allow XfinityStream to play in the background as well as in lock screen mode. There are times I want to sleep to a TV but get blinded with the light that comes off it. With my iPad or iPhone I could listen to TV without that annoying bright screen in my face. Sadly you have to leave your device turned on to listen to the program. When you turn your device off during a program, you only get a few seconds before XfinityStream mutes itself. This could be a bad thing because if you leave your device turned on It can make it hot or run down the battery. T The ability to run XfinityStream in the background or in the lock screen (without video playing) would make it easier do use at night while trying to sleep. Plus if you're blind you can't see the video anyways. So to be able to have the video switched to sound only would make a huge difference for those who want sound only while using XfinityStream .

I definitely love that Xfinity went the extra mile to make XfinityStream voiceover accessible for those who are blind. As well as contrasting colors for those who are visually impaired. However, I would like to see XfinityStream be compatible for those who have large print enable on their devices.

Otherwise I love XfinityStream but it could definitely use some tweaking.

I have had mine since Feb 20th and still can’t stream. From what I can tell you can download the streaming app on newer versions of my TV in the family room but mine is 7 years old but still a 55” LG Smart TV. I mainly started my service back up because I desperately needed the Internet to job hunt and that is where all my time has been spent (easy when your Cable isn’t working). I paid extra for the 300 mb/sec so I would be prepared to accept any type of position available including work from home, independent consultation, or partial commute. That is when the sales rep talked about the awesome streaming app and no monthly fee for equipment because there are no cable boxes for every TV. The 300 mb/sec Internet comes with a different router than other plans and it is also required for the streaming app service. The sales rep really unsold here on the service and by lowering my monthly bill due to no charges for each cable TV box, that is what sold me on this plan. Sales reps should verify over phone the make/model of your electronic equipment to ensure compatible for streaming services to work as intended for optimal performance. This would make sure customers have a good experience getting up and running efficiently and effectively with the new service being introduced. Plus, it is just the right thing to do.

Xfinity has been the worst cable provider I have ever experienced. The overall quality and service is great but they apply limitations that are beyond frustrating. Living in an apartment in Chicago, my apartment building includes Internet in my utility package. However, I’m required to contract my own cable and therefore I moved forward with Xfinity. I have 5 TV’s in my home and have a cable box in the Living Room and Family Room. The representative assured me that the other 3 TV’s could use the Xfinity Stream app; however, I’ve experienced nothing but issues with XfinityStream. Due to the fact that I don’t purchase my Internet through Xfinity, the restrict the ability to utilize cable on the other 3 TV’s. I receive an error including, “..some content can only be viewed on your in-home WiFi.” Essentially, Xfinity is requiring me to purchase their WiFi in order to stream cable and since I have WiFi included in my monthly utility bill with my apartment complex, I have to pay an additional $50/mo for Xfinity WiFi or $25/mo for 3 additional cable boxes. I feel extremely disserviced as this is a clear sales tactic to expand the services I use by requiring me to utilize Xfinity WiFi in order to watch cable on the Xfinity Stream app. This could just be my opinion but I feel as though trust is built over time and can be lost in a moment. Xfinity’s lost my trust through this experience.

XfinityStream is nice for watching your shows that air on cable directly on your phone or iPad, however, there are many issues with XfinityStream . For one, just searching for the show lands you in many loads of the title - each time you type a word or letter the titles take a moment to load. Now the load time isn’t longer than a couple of seconds, but when it goes multiple times the time starts becoming significant. Another major problem I have with XfinityStream is the functionality. When I tried to scroll through an episode of my show it would take me back to the spot I was at before scrolling and it would show me an additional advertisement. This specifically bothers me because I despise ads and I seriously despise when an extra ad is fed to me when it shouldn’t have. Wanting to watch my show while I ate, I kept trying to scroll and the same issue persisted - forcing me to watch 5 or so of the same Allstate ads (yes... bland). My food was getting cold and I was hungry so I gave up, closed XfinityStream , and moved on the the tv channel’s app. XfinityStream is okay, but it would a whole lot better for the customers to not have to experience multiple Allstate ads even though television needs to be a little bit greedy.

I have been trying to watch Xfinity Stream on my phone away from home for the last five days either with data or wifi.I keep getting the message “We’re sorry. Something unexpected just happened. Please try again.” After going rounds with xfinity chat in which their support did not have an answer to my question, I spent an hour on hold to speak to an agent who me to uninstall XfinityStream and wait five to ten minutes and then reinstall. Agent wouldn’t listen to me telling her that I had already tried that and my issue was signing back into XfinityStream . Now when I press the Get Started, I get the same message. Now I am back on hold to try to be able to sign into an app, that according to other reviews, is not working anyway. On top of that she gave me a number to call for technical support that is no longer working. So much for their commitment to keep us connected during these times. I would give zero stars if that was an option.

After about a week after posting below, I was on phone with Tech for about an hour. Help at 2nd tier with consulting help at 3rd tier, resolved my issue and app working fully now.

Not changing stars, so people having same issue may find my post helpful.

Only, less than 10 live channels. No recording option, On my IPhone 11 Pro or Ioad Air streem app. Spend about an hour with tech center. They were nice but could not resolved issue. I was advised to wait day or two if problem is resolved, after my waiting for 7 days to report to issue. I was told every thing looks good on their part, it must be some issue with app itself. Deleted and reinstalled app few times, sign in and out few times but nothing is helping. I was told my call ticket will serve as lead to what they have to do. I hope thing get resolved soon, great app otherwise.

I used to be able to watch my recorded shows/movies with ease on my devices, but now I cannot. They don’t play, it skips during playback and it’s annoying and frustrating! I’m sick of it freezing! The whole point of me recording them is to watch them later, due to not being able to at that moment. But at this rate, I might as well just not record anything. I keep getting an error message for ESPN channels saying it’s not available because nothing is live. Which makes no sense, seeing that ESPN ALWAYS has something on! I go to the tv and it’s funny how something is on, but cannot watch on XfinityStream . That’s frustrating! Why advertise you can watch from anywhere, when you cannot. I’ve updated XfinityStream , I deleted and reinstalled it, and still nothing. On top of that, the pictures/graphics won’t even load! You pay an arm and a leg for this service and nothing works like it says. I am able to watch channels, however it’s always freezing or shutting down in the middle of watching something. And I have a strong WiFi network(all bars showing). This is very irritating, frustrating, and ridiculous! This needs to be fixed ASAP!

I wouldn’t mind the crashes as much if when watching movies with ads, if it crashes, which is still common when using PIP and coming back to XfinityStream , it didn’t go back 2 ads earlier, so if XfinityStream crashes you have to sit threw two set of 3 minute ads. I’ve already wasted 20+ minutes im one spot, and like 6 in a earlier part when it crashed as well. Ads are already bad with 5 minute ads every 20 minutes, so in a 3 hour movie 9x5 is 50 minutes of ads. But if XfinityStream crashes like for me that’s 1.5 hours of ads in a 3 hour movie. If they make ads every 30 mins, 5x 6 = 30 minutes of ads which is pretty acceptable. Also if I’ve already seen a part and XfinityStream crashes making it rewind it should not play new ads. I’m just so frustrated right now. I don’t mind ads but the lengths of the ads and the frequency is painful and gives me a headache. One movie a while ago I didn’t even brother because it was an ad one, after the first one I gave up on that movie, I’ve become weak to accept this many ads. I might look for alternate apps and will stick to ad-free movies for XfinityStream unless they fix these problems, but idk because obviously it makes them money

I have never held Comcast in high regard because of their price gouging..I was paying well over $200 for internet and one tv with basic cable and they could never answer why friends I knew with more services were paying the same or less. I cancelled cable service but kept internet which included broadcast television for an additional $10 they the streaming app and it was working out well for me until it wasn’t anymore. Spent over an hour on the phone trying to figure out why my app won’t show any channels or recordings any more. Was transferred to a higher level tech support to no avail. They reset credentials, establishments and nothing. I have internet and pay extra for broadcast television that I have not been able to access for weeks. Representatives tried to be helpful but I’m still without the services I pay for. They said a level 3 tech would call back in 24-72 and this is the second time I have been told that with no return phone call. We are limited to the internet service available in our area or I would have disconnected my service all together a long time ago

Have been w Xfinity/Comcast since it was first offered in my area, decades. There has only been one occasion where I couldn’t access XfinityStream . The latest update has really impressed me. The Picture in Picture is so convenient, my favorite feature. They must have fixed the recommendations logic as well as the history because it actually works as you would expect it to—updated and relevant now, previously it would just randomly choose programs to suggest and the ‘recently watched’ was anything but. Very happy to see that they’ve improved XfinityStream to this level, I currently watch shows on it exclusively. Highly recommend XfinityStream.

XfinityStream was great for a while and the past few months I’ve noticed anytime I go to watch a show (on my phone or tv) at certain parts throughout the show it’ll freeze for a minute or so and then restart the whole thing. Just today I was watching something on my phone and paused it to go do something and I hear it started playing on its own. I went over paused it again and swiped out of XfinityStream I walk away to finish what I was doing and it started playing again. I walk over exit XfinityStream completely and go back to what I was doing. I bet you can guess where this is going, yep it started playing again. So I deleted XfinityStream and won’t be using it anytime soon. The amount of problems that keep happening makes me not even want to watch the shows I recorded. I ended up downloading the networks app directly and logging into Comcast through that and didn’t have any issues, of course now I have to watch the ads but I’ll take that over buffering every few minutes.

XfinityStream has been a godsend. However, within the last three weeks, I’ve been trying to watch the NCAA baseball tournament. But for some reason, it doesn’t matter if I am on Wi-Fi or if I download it to my iPad, the games freeze at spontaneous times throughout the game. And it takes me about six hours to watch a three hour baseball game. I don’t know if that has something to do with the update, or if XfinityStream is not streaming these specific games in a correct manner. The feed will freeze, but I will get audio. I’ll close out of XfinityStream and then it will stream perfectly, but have no audio. Any suggestions? Mind you it still does this after I download it to my iPad and I’m not on any Wi-Fi. And my iPad has 20 GB left on it. Otherwise, keep up the great work. But please fix. I Need to watch my baseball!

I can no longer sign-in to XfinityStream on my iPad ever since updating to iPadOS 13. When I attempt to login it gives an error advising “Back Office Provision Error”. It then has a pop up that says restarting device, and it goes through the whole process all over again with the same results. I’ve deleted and reinstalled XfinityStream several times and still cannot get logged in. Calling Comcast customer services offers no help or solution for this issue. Really disappointing since we are paying for a service that we can no longer even use! We are left with a choice to either update to the latest iOS and lose out on XfinityStream working or stay with an outdated iOS version and continue to be able to use XfinityStream , but risk your device by not having the latest security fixes etc. I’ve heard this issue is also happening with phones updating to iOS 13. Due to paying for a service that I can no longer use and can’t offer help or a solution: 1 Star Rating

I do not have a cable box and rely very heavily on XfinityStream to stream content to my TV via my Chromecast device. Somewhere in the last several days a change was made to XfinityStream, that thinks it is casting to my TV. But all my TV says is waiting for content. My iPad tells me that content is streaming but XfinityStream itself says content is waiting to be selected. If I had not purchased so many movies through Xfinity I would have canceled them already. Another issue with XfinityStream is that when it did work streaming to my TV, I would be in the middle of a sporting event, when a message comes up on the screen asking me if I am still there meaning am I still watching TV. That’s just plain stupid. If there were another provider in my area I would drop Xfinity is quick as you please. I know the problem is the Xfinity app because all of my other streaming apps, Netflix, HBO, ESPN all stream successfully to my TV. The only app that doesn’t work to my Chromecast device is Xfinity.

I use to love XfinityStream until it’s recent update. The layout changed which is horrible but XfinityStream hasn’t worked right since. It locks up and freezes every time the “Birdie’s “ commercial comes on. The audio continues but the video freezes. This happens on every recorded show you are watching. You can’t fast forward through it either. I can’t finish watching several recorded shows do to XfinityStream locking up & freezing. I tried to submit a complaint to the designers & developers yet for some reason they have stopped taking complaints and emails even surveys. Comcast/Xfinity doesn’t even have a section to handle app issues. It’s been a nightmare since switching to Comcast/Xfinity. I posted a review hoping to catch someone’s attention but the glitches and bugs still haven’t been fixed and I posted on social media. Social media wanted to try and fix it through my account when it’s an app issue.

Why would anyone in a position of authority allow XfinityStream, that clearly does NOT work, to be published. Is it now just standard practice to care nothing about fulfilling the promise made when you say “watch from anywhere with our app!” As long as the screen looks like it did in a previous version when XfinityStream worked, then youre good to go, right? It doesn’t matter that every button links to a dead end. Everything takes forever to load and as soon as it does it diverts you to an error screen saying try again. Is this a crap shoot? Is this a slot machine, “aw you lose, pay us for another month and try again!”

It used to work. It was great. So wonderful to be able to check in while away from home. But there’s that unfortunate, twisted corporate mandate: we serve our stockholders not our clients...if it’s not broken then get in there and change it until it IS (broken).

Congratulations. Failing is so important in business.

There are too many little issues making XfinityStream worthless for me when I need it most…traveling! Why can’t I access my Favorite movies…only Favorite TV shows??? I have all those movies saved & then cannot see them to download the ones I want to have with me!!! Yet they show up with a star if I am lucky enough to come across one. & why are so many movies I get free included with my package to watch @ home NOT available for download??? I find myself instead having to use Netflix, Prime Video, HBO Max, etc apps all separately…then what’s the point in having XfinityStream??? Just like the awful email app you’ve now completely eliminated…how is it a company this large doesn’t have an app to access email…& apparently couldn’t figure out how to make it work??? I hope you fix XfinityStream…vs giving up on it as you did the email one😟 Will increase my rating when & if XfinityStream improves…

I HATE this flipping app. Considering cancelling ALL my xfinity service because it doesn’t work on my big, expensive living room TV. It’s 6:12 pm. I open the guide. It only shows 6:30 and later. Only option is to record a show at a later time. I AM NOT GETTING WHAT I PAY FOR! I have many photos of what I see on the screen and am happy to share them if you provide a way to share. Also, the channel logo gets stuck on the screen and the show plays behind the logo. It never goes away. I don’t have as many issues on my other LG TVs. The first issue happens rarely, but still happens. On the Sony, it’s all the time. Sometimes I’ll turn on TV and it’s already on the last channel i watched. Stuck. Can’t go back to see the guide and choose another channel. Please fix this soon or I will cancel my service. Do some fricken user testing on a Sony, or warn your customers it does not work on a Sony and provide a free cable box.

I’ve been a user of Comcast or Xfinity for ten years. I switch over to Direct TV due to price three years ago. Once my two year contacts was up with Direct tv. I ran back to Comcast due to the speed of the internet, voice command on the remotes and the price of direct TV. It was costing me close to $200. Plus I still had to pay $79 for WiFi. I love the streaming app on my phone on. I can be at a friends home and they are watching something on tv that I don’t like I can watch what I want on my phone. I love the package that I have but the prices are high but I have the premium stations; stars, hbo, showtime. Sports packages all for $235 a month. I have the fastest WiFi that they offer, plus I have five TV sets in my home with each having a cable box. For me it’s a great deal.

I tried to stream Trutv today and it said subscription required. I already have Trutv and my cable bill isn’t cheap. XfinityStream used to make up for some of that, but doesn’t any longer. I used it last night and it was fine. Today is when the issue started. I downloaded the update and it still didn’t work. My favorite channels are gone and doesn’t allow me to access most of the content. When I look at tv channel’s most don’t show up. It skips over many of them. The bill is paid and not due till later this month. I hope the developers can fix this issue or explain why it is happening. XfinityStream was one of my favorites till this issue. I would have given it a 5 star review till today. If the issue was fixed. It would get a 5 star review from me.

Btw, I am using wifi and not cell data. I have phone, internet and cable through Comcast.

I loved XfinityStream until today. Some issues (i.e. can no longer chose what to record from XfinityStream , can only watch some stations when connected to home WiFi- I only use XfinityStream when I am not at home so that kind of defeats the purpose for me). Today there was an emergency weather alert. Great thanks for letting me know FOR HALF AN HOUR, and it’s still going I’ve given up trying to watch anything. No matter what I try to watch, and now I’ve tried on two devices- the weather alert goes on. 8 minutes was left of my show and I’ve been waiting half an hour to see the end. I decided to let it play I went and did some other tasks, made some coffee- came back and IT WAS STILL GOING. The severe weather is over an hour away. I don’t need this information to be the only thing I’m allowed to watch. Very frustrating. Let me add- I just checked to see if during the time I spent writing this maybe it had passed- nope still going and going. Weather alert is for another 23 minutes- I guess I have to try again after that. Ridiculous.

We travel often and also spend weeks away from home at a time. XfinityStream is often our best option to watch what we prefer to watch. We record our favorite programs and watch when we want to. Until recently you could not record from XfinityStream which wasn’t convenient. This is an improvement. It is a disappointment when watching something live it states you can’t watch away from your home. When we’ve been on cruises, we watch TV on our app as it beats their TV options! XfinityStream is definitely used in our home and feel it compensates some for cable’s high prices.

I love XfinityStream,however, I am frustrated when I can’t watch certain channels, or shows I recorded, when I am out of town. We have WiFi but often it will say, you can’t watch this show, because you are not in your home. We pay a lot of money for service, and I think we should be able to watch whatever we want, with WiFi, anywhere.

XfinityStream, in my opinion, is better than any other “cable” app I’ve ever had. I love how I can now record shows from my phone, so I don’t need to be home when I think of a show that I want to record. I also love how I can download a recorded show so that I can watch it later on when I don’t have WiFi. It’s awesome. My daughter is just about 3 yrs old and I’m able to keep her busy with XfinityStream, watching her favorite shows, when we’re running errands. I love watching tv on my phone when doing dishes and other house chores, so yea I love XfinityStream & I use it all the time.

There is a continual problem with XfinityStream on my ipad mini4 - sometimes the picture completely disappears when the pad’s home button is pressed to make the picture smaller, and even more frustrating is XfinityStream ’s continual tendency not to restore the full picture (zoom out) when XfinityStream ’s button is pressed, freezing the program being (or attempted to being) watched. This has become increasingly worse over time and you would think an extremely large media conglomerate like Comcast would have someone to fix this relatively simple app - I can only conclude this is yet again the corporate attitude (or lack thereof) of Comcast / Xfinity. Time for a change / more competition in the media market (that should be the American way).

Part of the reason I have stayed loyal to Xfinity is because of the Xfinity Stream app. But these last couple of years I have experienced on going issues and I’m about ready to cut cable all together! In the past my programs would skip as I was watching my different recordings. I tried calling customer service and only became infuriated because the rep could not speak clear English nor did they understand my issue because I was speaking to someone either in India or Mexico, or the Philippines. Now fast forward a year later I can only get through 5 minutes of each show that I watch then my show freezes up. I am hesitant to even contact customer service bc that would be a waste of my time. Very disappointed customer!;-(

Idk why tf they got rid of me being able to record shows from XfinityStream . I sometimes don’t have time to go home and record something. Or if I forgot to record something an couple hours before I won’t be able to record it since I might not be home in time. I no longer have the pleasure to simply record from XfinityStream . The stupidest change they decided to do. Also when I record something and a show was pushed back. Meaning I have half a show I didn’t want to watch and half of my show I did want to. I would delete that episode the search on demand. I click to watcj the episode I wanted to see and it brings me back to that recording I already recorded. So inconvenient.

I’ve been having issues with XfinityStream after the most recent updates this past week. Nothing was loading, it would just show grayed out boxes for all listing and would not load any other page (such as favorites).

I’ve tried updating all software for both device and app. I’ve tried deleting and reloading app and restarted my device. After re-downloading XfinityStream and restarting my device I’m now stuck on the “Get Started” page, it will not allow me to proceed and link up to our WiFi/Xfinity login.

I’m not sure what else to do. This most recent round of fixes do not seem to be good ones. Otherwise I loved XfinityStream before and miss being able to use the services.

We have one TV in our household of two adults and two young children. At the same time we have several iOS devices including phones and tablets. I absolute love being able to set up the iPad by the sink as I do dishes and watch a football or baseball game (the only sports fan in the house). It has totally eliminated the need for us to have more than one television, which we use primarily for family viewing of movies and shows. Keep up the good work!

I can use XfinityStream wherever I go to watch TV whenever I want. And they couldn’t have done anything else to improve it that I can think of other than the new feature. And that is being able to set up to record programs when I am not at home. The only thing I can’t do is watch live programs that are broadcast when I am not within my home WiFi. So I simply record them to watch them later.

Apple seems to make it a problem in the following ways and xfinity needs to amp it up
Why can’t we have an ap on Apple TV for xfinity go or why can’t we use screen mirror to play it in a screen from phone or iPad
When you can with a laptop or Roku etc
XfinityStream is really good but we need the open flexibility and Apple and xfinity need to solve this it’s definitely not enjoyed by end users to be prevented from screen mirroring xfinjty go app

I think Xfinity is pretty good XfinityStream layout is a easy format for people to get used to and use and yes I think that they should start a loyalty customer discount program for customers that stick with them through the promotion and stays with them after the promotion is over that is a genius idea for them to do for the customers that love Xfinity service in mobile service & Internet & voice in home security service

Since last Sunday, the TV listings have been all wrong. For example in my area Channel 2, should be WBBH, the NBC affiliate. Instead it shows HSN. This goes for every other channel also. Even some listings show the wrong shows for the network. Another example, Wheel of Fortune and Jeopardy should be on Channel 2 WBBH, instead it shows both shows on the ABC affiliate. I have deleted and re-installed XfinityStream , no changes. Please get this corrected. For years this has not been a problem.

Update...Just discovered the TV station lineup being shown is for Orlando. I’m in Naples. C’mon guys, get your act together.