ASD Reviews

Am I the only iOS iPhone user that gets strange feedback when trying to listen to a message? It happens once in a while. My co workers have Androids and don’t seem to have this issue.

It would be nice to be able to control the volume within ASD . I like to keep it at max at night for first calls but I often forget to turn it back up from listening to my podcast. Thus I miss first calls in progress.

ASD is unsurpassed, it’s ease of use and the multitude of capabilities it provides makes running our business easier. It’s definitely what keeps us with this app!

We currently use this app, and couldn’t ask for a better company! There app is so easy to use and has a ton of options to help your funeral home.

I also use the website to schedule directors on call. The website is very easy to navigate.

I recently just found out that this app also offer interpreting services! We have had a few families that have walked in and we had no way to communicate with them. A simple call to this app and an interpreter was on the phone to help us.

I would highly recommend them to any funeral home.

- Melissa Melvin
Indiana Funeral Care

I love that I can save a message with a quick tap so I don’t have to step out to answer a phone call about a message. Being able to update on call information on the go is a game changer! The new texting thing were families can text the main number and I can get it on ASD is fantastic!

this app has been wonderful for our firm. They are very well trained in answering funeral home phones. It is very nice to know when we cant be there that we have someone answering our phones that treats our families like our staff would. Thank you for all you do for us.

The firm I work for have been using this app for a long time. ASD is simple and easy to use. The people who dispatch the calls are always nice and kind. I wouldn’t suggest any other program to help with this type of business.

Hannah Lipford
Sossoman Funeral Home
Morganton, NC

We made the switch from Directors Choice to this app several months ago and it was the best thing we could have done! The features are outstanding and the operators are always compassionate and understanding.

J. Caleb Raymer

The funeral home I’m at has been using the this app app for several years. It’s my first experience using this system. I like it a lot and it has made being on call much easier.
Thanks this app.

Funeral home has had this service for a few years and no complaints. App saves time and the operators show compassion!!

We have used this app for a few years now and it has been great! The operators are extremely professional and the features ASD provides are second to none. If there is ever an issue, they assist you immediately to resolve the problem and take steps to make sure that it doesn’t happen again. I would recommend them to anyone!

I am very pleased with this app. The operators are always so very polite and truly are an extension of our funeral home. this app is so handy for relief through the night! Thank you for all you do!

I have found this app to be kind and courteous to clients and customers both. Would recommend.

App is easy to use and customize. Any comment sent is answered by a supervisor without fault.
-Melanie Roach

We wouldn’t trust anyone else to help our families. Their app is super easy to use.

Wonderful service for directors! I really enjoy using this app for all of my needs. Thank you!

this app is great. They are a great asset to our funeral home. They keep us all in touch and informed.

Been using this app between a few firms I’ve worked for and their consistency along with their customer services have been the best in the business before/during COVID until now. Their app and website help our firm run efficiently, first call sheets are customizable, and they run an answering service the way it should be done the first time. -Ren S.

I love you guys. We have new pre-needs. You let us know at just the right time when someone wants prearrangement. Also the death call in progress alert allows me to contact removal personnel and respond in an expedited manner. Thanks.

ASD is truly amazing. It functions are so many levels and lets the client have complete control in an instant. I'm not typically impressed with apps but this one really does make the life of a funeral director easier and more manageable. THANK YOU!!!!

I love ASD! It is so great to have when I am on a call or on a service. The push notifications and texts are great to have because I can get on the 3 way calls quicker. Plus, being able to change the call status is more convenient than calling this app if I am in a rural environment and am unable to get a phone signal.

Thank you for the update to fix the compatibility with Dark Mode on the iPhone. Dark mode is wonderful at 3:00 in the Morning! 👍

Thanks for fixing the printing issue!

Life before the this app Mobile app looks very different from life with ASD . For one thing, reaching our staff with messages can be pin-pointed to a single on-call staff member, with messages going straight to a phone. Or, calls can be sent to multiple users so that the weight of being on call can be shared. If a call comes in that needs to reach another staff member, I can forward it to them within ASD , or use ASD to ask this app to keep trying to reach the other staff member with the message. If I am not on call I can inform this app of that from within ASD and I can even turn off notifications if I don't want to be bothered.

One of the greatest features, is that I can receive information from this app within ASD and I never need to take a call. This is great for settings where it’s inappropriate for me to talk on the phone.

One of the best and newest innovations is the ability to “patch” an outgoing call using the number for the funeral home as my caller ID. Before this capability, I always knew that returning calls to customers with my cell meant I increased the likelihood of receiving business calls on my cell phone when I was off-duty or on vacation or in church. Patching the funeral home’s main line into my return Caller ID means the family will continue to deal with the funeral home contact information rather than my personal contact information.

The this app Mobile app is tailor made for funeral directors. A perfect solution for our career and lifestyle.

I returned to the funeral service industry after being gone for nearly 25 years. Back then, it was physically being having to be the one picking up that phone and tied down to a physical locality! this app provides a superior and very effective trained team of stellar responders who LISTEN effectively to each and caller with profound respect. this app capabilities are potentially limitless. I look forward to the possible expansions in our digital world and with the partnership of this app! ⭐️⭐️⭐️⭐️⭐️

ASD is fantastic. Not only can you be alerted as a first call is being taken, you can control the time of day you are contacted as well as the contact settings based on urgency, change the on-call director, and dispatch messages to another person...right from ASD . The staff are professional and always ensure all calls are received and properly dispatched. Thanks everyone at this app.

We have been with this app for almost a year now and they have been wonderful. The staff is very professional and they offer so many tools to assist the user that it has helped myself and my staff to be able to respond quicker and increase the level of service our families receive after hours.

ASD is the perfect companion to the stellar service that has become the trademark of this app. It makes it so much easier to monitor call activity when away from the office and you hardly ever need pen and paper when on call. It has been great to say goodbye to pagers and conventional cell phones.

You’re able to update service information, Obituary info. Read & Listen to all of your messages along with caller ID. Have access to your account & soooooo much more! this app is theeeeeee BEST!!!

This is a great app for FDs. It allows us to retrieve important messages without the necessity of listening to an extended message. When used with a phone it gives you the ability to call with directly from the phone number link.

I have worked for funeral homes that use answering services, and ones that don't. I was starting to think it was better not to use an answering service. That is till I experienced ASD. Great Job.

This service is by far superior to all other answering services. Their professional staff is always courteous and knowledgeable. ASD is a Godsend for funeral directors. I am so sorry we didn't switch to them years ago. I have nothing but great things to say.

The this app mobile app allows me to get a clear idea as to the nature of my calls without having to listen to the recorded call, which is a major time saver for me. 95% of my messages are retrieved from ASD .

this app does it again, just another way to make it easier for us to check our calls. I've been using this app for many years and never had a problem, well done.

ASD helps avoid those unnecessary calls between the agent and directors as well as a super convenient way to get new messages and easily change your on call status on the go. A+

What an easy app to use. Love, love, love ASD. You do anything on ASD that you can do on a laptop. Actually to me it is much more streamlined and easier than the actual website. No issues and extremely responsive. Good job!
Mykel Litterell, manager and funeral director.

We have been using this app at our firm for years. Always striving to improve their app and help a customer with a problem. They have added a texting feature that allows funeral directors to text families and not give out our personal numbers, also allowing everyone in the firm to see what has been sent- which is amazing. Could not recommend this app more! -Jesse McElroy-Torquato, Perman Funeral Home, Pittsburgh PA