ATFCU Reviews

Why would you take away notices that notify me of my direct deposit? Why would you change how many days it takes to transfer money to an external account? Why would you make a joint account a non joint account? Especially when the joint account owner cannot create his own login as previously advertised. Why would you take the ability away from quickview to be able to click on the account and see the transactions? Why do you take so long to update the balance for an account to account transfer? It’s not immediate anymore. When I need to move money from my savings to my checking, I need those fund right away. Not hours later! You made it more of a pain to see past transactions. The recent transactions view doesn’t list everything that is pending! I have to actually click on the account to see any added posts. How is this better? ATFCU makes me mad as to where before I had no emotions towards it at all. Horrid update and the joint account owner that you won’t even list on the account anymore or give his own access to had to talk me out of closing this account altogether!

The new app is confusing and I cannot successfully make transfers to other customers of Austin Telco and it’s very difficult and it’s very hard for me to go to the bank because I am a college student and having to travel back-and-forth and having to make throughout my day very hard for me to even just go to the bank. It was very much easier on the older app and I got to transfer to whoever I needed to that had Austin Telco. I do not support this new change and I am very much against it. I wish that you would fix the bugs on your app because it is very very much making me mad.

App is out of date, it doesn’t read account activity properly, when you go to refresh it logs you out. By far the worst banking app I’ve ever experienced using. My wife and I have 3 accounts open in this bank 2 personal accounts and a business account. The business account needs to be accurate rather than guessing what’s in the account, we always get told that there’s a glitch or blah blah. It’s getting old and we are considering taking our business elsewhere.

Terrible update to ATFCU after 13 years of membership I expected more. More functionality, easier to navigate - especially after locking my money up for 5 days, over a weekend when the bank is closed and no one to assist with any type of actions. I don’t like the youth checking and savings account attached to mine. I don’t like not being able to turn off tap to pay on my card STILL, I don’t like the confusion to just see basic transactions, it’s a terrible update. this app wasted members time and resources trying to keep up with the curve, only to fall further back than they were. They should’ve taken more time and done better before redoing their brand and update. Waste of time and money

AustinTelco just changed its app and website and the result is HORRIBLE!!! Transaction history no longer tells you who got paid so it's impossible to rectify where my money goes.

Transaction list now includes dollar amounts deducted and added but no functional description, just useless lunacy such as "withdrawal," "recurring withdrawal," "transfer," and generic junk like that. The only way to confirm a payment gets paid now is to search through each and every transaction individually, with hope of finding what you need to see. Absolute lunacy. Paper check registers are more efficient than this latest electronic garbage.

I wish they'd change their name to High Anxiety Money Pit. PayPal is more efficient. If Telco doesn't fix this mess real soon, I simply must find a more effective banking relationship.

I cannot live with this accounting nightmare.

I can’t find what I’m looking for in ATFCU . All accounts you have in this app are lumped together in no particular order on a home page with full account numbers showing. There are to many really bad problems with this new app for me to explain each one. The one I think is the worst is you now can not have a second or third account at this app with its own log in. This means if someone gains access to one of your accounts they now have access to all of your accounts. Great security upgrade wasn’t it?

The new app initially exposed my data to accounts I wasn’t on and Vice versa. The issue was fixed the next day however I believe it was negligent not to have the issue resolved before going live. I also don’t like the idea of having my accounts linked. I have separate accounts and logins got a reason. Combining them as a “convenience” is not at all convenient for the purpose of my use. Telco could have gotten feedback from customers explaining this new system and how it would work giving customers the opportunity to either opt out, take their business elsewhere, or make recommendations. Instead they moved forward and caused in my belief a breach of trust to their clients and client’s information.

Why have a thing called Face ID if every time you go to use it, it says you’ve exceeded your amount of Face ID. Now you have to put in a password and I an identification thing.

The whole thing about Face ID is that you don’t have to keep putting in passwords and IDs things so it’s very frustrating to me and I can only read it as two stars because I always have to go back and look at my ID and my password instead of using my face ID

If this bank would install after hours cash atm direct to account deposit . Y’all would be a too notch bank. Considering I could be charged $27 for a $1 over funds bill that hits during the week end it’s a real inconvenience. If the bank can’t or won’t set up what other banks already have the overdraft policy changed to not charge the costumer for weekend overdraft. At least allow to be paid the following Monday.

I appreciate being able to deposit checks from ATFCU , that’s about all the good I can say for the new app tho. not a feature I use often, but nice i guess. Deposits from cash app or Venmo (which I do use often) take several hours to appear in my account, a problem I never had previously. I was completely unable to deposit money from apple cash. My routing and account number used to be easy to find, kind of a pain now. It looks fancy, but it’s got some issues. They are fixable issues and ATFCU is new, so I have hope.

The this app has been updated. I could no longer log in so I called their CS who confirmed I had not locked myself out after several attempts to access. I followed the process of updating on ATFCU and reset my password. Accessed the account and all seemed well. Then today I try to access again and it no longer recognizes me. Not good. Not happy.

I like the setup of the old version better; I could see all transaction of the last 30 immediately. I have extra steps. The colors are very bland compared to last version other then that its okay.

I’ve been banking with Telco for over 40 years. When I’ve needed a loan, be it for car or personal, folks there have been incredibly helpful. Telco has many advantages I feel over other banks. For example, my overdrawn fee has always been A minimal amount rather than $20 or more at other banks & credit unions.
I do not have an annual or monthly fee for banking with Telco. I’ve found their loan rates exceptional!
A great place for all banking needs!

this app’s new bank app is fantastic!
I could search transactions as simple as entering “deposits”.
I could see ALL the accounts associated to me, check their balance from the same screen, and make transfers! One of the best features: being able to rename each account in a way I can easily recognize them, making all actions smooth and user friendly.
Thank you this app: it took a while, but, your app is finally AWESOME!

The interface is intuitive and I like being able to deposit checks, pay bills, and transfer money all from my phone. The transaction insights help me easily track spending. As an Austin Telco member, ATFCU has made banking much more convenient for me. Highly recommended.

In Jul 2024 the UI was greatly improved. Some login authentication issues exist for previous users, but overall experience is much better. Vital information is easier to access and login experience is improved

ATFCU needs work. I have multiple accounts and need them streamlined. ATFCU randomly signs you out which could be extremely inconvenient if you don’t know the password you haven’t had to type in for 6 months.

Update: MUCH BETTER!!!! Thank you

They recently updated their app format which is 10x better than the previous one! Much more user friendly and doesn’t lag as much. Clearer display and larger texts make finding what you’re looking for much easier!!

New and improved app has much more functionality over the previous version! I especially love the integration with SavvyMoney, being able to keep up with my whole financial picture much easier!

I don’t like ATFCU in general for various reason, since the update my login does not work and I can’t even send a message to the admin using the message feature. If I leave the bank it will be for this reason.