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by Annoyed+++1

Why would you take away notices that notify me of my direct deposit? Why would you change how many days it takes to transfer money to an external account? Why would you make a joint account a non joint account? Especially when the joint account owner cannot create his own login as previously advertised. Why would you take the ability away from quickview to be able to click on the account and see the transactions? Why do you take so long to update the balance for an account to account transfer? It’s not immediate anymore. When I need to move money from my savings to my checking, I need those fund right away. Not hours later! You made it more of a pain to see past transactions. The recent transactions view doesn’t list everything that is pending! I have to actually click on the account to see any added posts. How is this better? This app makes me mad as to where before I had no emotions towards it at all. Horrid update and the joint account owner that you won’t even list on the account anymore or give his own access to had to talk me out of closing this account altogether!

by Brit.Briz

Terrible update to the app after 13 years of membership I expected more. More functionality, easier to navigate - especially after locking my money up for 5 days, over a weekend when the bank is closed and no one to assist with any type of actions. I don’t like the youth checking and savings account attached to mine. I don’t like not being able to turn off tap to pay on my card STILL, I don’t like the confusion to just see basic transactions, it’s a terrible update. ATFCU wasted members time and resources trying to keep up with the curve, only to fall further back than they were. They should’ve taken more time and done better before redoing their brand and update. Waste of time and money

by Caiden Westphal

The new app initially exposed my data to accounts I wasn’t on and Vice versa. The issue was fixed the next day however I believe it was negligent not to have the issue resolved before going live. I also don’t like the idea of having my accounts linked. I have separate accounts and logins got a reason. Combining them as a “convenience” is not at all convenient for the purpose of my use. Telco could have gotten feedback from customers explaining this new system and how it would work giving customers the opportunity to either opt out, take their business elsewhere, or make recommendations. Instead they moved forward and caused in my belief a breach of trust to their clients and client’s information.