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Very difficult to get finished and hold bags are incorrect on boarding pass
I have purchased a larger size hold bag which is not listed on the boarding pass. I have had to put my personal details in 3 times. When on a chat I was asked for my booking reference number which caused me to have to end chat to locate it. The second chat then refused to continue the chat as I had already spoken to someone else. I was told that I had to start a new chat in the next hour. I think your customer service is dreadful. Speaking to an actual human being would have made this process much “EASIER” and my information would have been correct. I have paid the additional £48 for larger hold bag but it doesn’t show up on my boarding pass. Can’t wait to get to the airport and be told I have too heavy a hold bag even though I have paid you for it.
The worst ever!
Apparently even if you are first one at the counter and at the gate they won’t issue you a seat unless you checked in online. Even though you PURCHASED a ticket well in advance. I didn’t know this as I am from the USA and was traveling for a quick family visit to Europe. I didn’t have WiFi and couldn’t have checked in but figured there shouldn’t be an issue if I get to the airport early enough WRONG!!! They make you sit in the corner like a dog and watch as everyone board the plane and say only then they will let you know if you have room on the plane as they try to over book every flight. I asked them to make an announcement like Delta and any other airline would do because I payed for my ticket like everyone else and I would miss my connection to the USA but they said “we don’t do that. Never flying with them again
I’d never flown Easy Jet before - let’s face it, their press hasn’t always been upbeat. But this app and the intuitive feel they have for their customers needs has really impressed me. It really couldn’t be much easier. I get that every add-on costs a little extra but in terms of offering up different options, it’s brilliant and puts the bigger carriers to shame. Nice one, Easy Jet.
App worked fine, but my experience was awful
I booked a day trip from Berlin to Copenhagen with a group of fellow students because it was only $117 USD round trip ( a deal too good to pass up). Something happened to my ticket changing the departure date. When I tried to get in person assistance they told me to call Easy Jet, which was a waste of time. I ended up having to pay $102 dollars to change my flight which was almost the same as the flight itself. They charged a $45 dollar change fee plus a $34 “difference” fee, which no one could explain to me what that meant other than “Its just easy jet policy”. For the price I paid for all this hassle, I could’ve flown Delta.
Easyjet Plus not connected to app
The app itself is quite good and does everything it says on the tin EXCEPT for the fact that if you pay £215 for an annual EasyJet plus membership the app doesn’t automatically know that. Despite the fact that to activate it you must directly connect it to your profile, at checkout You still have to go find your membership Number to take advantage of the benefits youve paid for. Every single other airline knows if you are a “member “ with benefits when you login- can’t Easyjet do this simple adjustment to the program?
Misleading app makes you loose money
The app said that I could change the seats up to 2 hours before the flight but actually this was not true. The seats got assigned by the app automatically and so I had to pay 33 euros instead of 18 for my additional hand luggage. Had I known the time deadline I would have made the purchase earlier but I was mislead by the “up to 2 hours before flight” headline. Also, the app is very confusing because it is not clear how to add checked luggage. Another problem is that their AR tool to check your luggage size is very very very buggy. In principle you could even fit a wardrobe in their AR cage!
Lady Elisabeth Hebdige
I have been flying with Easyjet from the beginning, in spite of being a so called “ Budget Airline” they try very hard to provide a good experience with efficiency and reasonable prices. Thank you Easyjet for being very kind on board when needing assistance you’ve gone above and beyond! I’m now flying in two weeks time to the new International Airport at Murcia in Spain. The beginning of a new era!
Simplest things are horrible at this Easyjet app/website.
First, finding a booking is a disaster. You have to know the booking reference (app) or the email from which the booking was made (website). If you don’t have both there is no other way. It doesn’t help if you have managed in one, the app and the website are not synchronized. So, you can be checked in with a boarding pass on the app, while the website still has no clue what bookings you even have. Second, there is no way to buy luggage on the app. You can buy a sightseeing tour at the destination, or a parfume. I don’t know if the website allows this because I never managed to get to my booking there. But it is kind enough to point out that buying online is cheaper. But no hint how or where. Finally, there really is no provision for making bookings by somebody else. Overall, the whole impression is sloppy. The experience for the customer is not important.
Good quality among airline apps
The easy jet app is pretty straightforward especially considering they’re more in the context of low budget airlines. But I love being able to view my boarding pass more than 24 hours in advance and it’s never malfunctioned of froze on me (yet). Aesthetically pleasing app as well
I can’t say enough good things about this app
So fast, efficient and easy to navigate. Easyjet is truly taking care of their customers by giving them access to their itineraries. I could easily give this more than 5 stars.
Add to calendar needs improvement
Great app in general, but it could be even better if you would add better calendar implementation. + it would be much more helpful if I could add the flight directly to my preferred calendar, instead of adding it to the easyJet calendar and moving it to my own private calendar (I need this so I can e see the flight on all my devices) + please show more/better information on the subject of the calendar entry as well as in the details. Compare competitors. Departure airport, arrival airport, , flight number, address, local times in the description, gate, specific airport infos and so on would be helpful. E.g. “easyJet flight XXXXX from XXX to XXX”
Not excellent but not bad
For short flight I don’t mind easyJet at all. Not having a assigned seat at the time of ticket purchase is a little strange and the chaos that comes with isn’t much of a fun. Kind of low class feel to it. Every little things cost with easy jet so not really saving much compare to other company. However, easyJet doesn’t have Spartan restriction on carryon like Austrian airline.
Easyjet plus member number says invalid
Have been an easyjet plus member for 2 years. Renewed membership. Added to Apple wallet as directed. But when I add my member number at checkout to discount the chosen seat, the app says “invalid”. There is no easy way to contact customer service to resolve. And in my experience impossible to resolve at the airport as the easyjet staff at the airport just check you in. Time wasted.
I had never heard of this site/app prior to this trip and I am very impressed with the ease of check in! Also it was easy to navigate and definitely good looking which is important to me as odd as it may sound😂
Good Airline If
A convenient airline and pleasant if you buy the better seats which give you speedy boarding and a larger luggage (carry on) size, plus they don't count weight then. Try to avoid Luton if you can: it is mobbed, inefficient, and full of construction. Even with the extras it remains much cheaper than most other airlines.
Yes. easyJet: Travel App is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 37,067 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for easyJet: Travel App Is 33.9/100.
Yes. easyJet: Travel App is legit, but not 100% legit to us. This conclusion was arrived at by running over 37,067 easyJet: Travel App User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for easyJet: Travel App Is 33.9/100.
easyJet: Travel App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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