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Apparently even if you are first one at the counter and at the gate they won’t issue you a seat unless you checked in online. Even though you PURCHASED a ticket well in advance. I didn’t know this as I am from the USA and was traveling for a quick family visit to Europe. I didn’t have WiFi and couldn’t have checked in but figured there shouldn’t be an issue if I get to the airport early enough WRONG!!! They make you sit in the corner like a dog and watch as everyone board the plane and say only then they will let you know if you have room on the plane as they try to over book every flight. I asked them to make an announcement like Delta and any other airline would do because I payed for my ticket like everyone else and I would miss my connection to the USA but they said “we don’t do that. Never flying with them again

I am unsure why morality is disregarded in the airline industry. Alas it’s all too common. I booked a flight with a friend for 9 am and received a text saying it was cancelled at 7 am the day of the flight with no explanation whatsoever. Unfortunately my friend had already left for the airport in a 50$ taxi only to require another one home because he didn’t receive the message. I was offered a refund or to switch my flight. Yet somehow (magic I presume) the switch flight option had an error message. Under a time crunch I couldn’t wait for hours with customer service so I bought a flight later in the day for triple the price I paid originally. Then a refund of the original ticket never even occurred.

I booked a day trip from Berlin to Copenhagen with a group of fellow students because it was only $117 USD round trip ( a deal too good to pass up). Something happened to my ticket changing the departure date. When I tried to get in person assistance they told me to call Easy Jet, which was a waste of time. I ended up having to pay $102 dollars to change my flight which was almost the same as the flight itself. They charged a $45 dollar change fee plus a $34 “difference” fee, which no one could explain to me what that meant other than “Its just easy jet policy”. For the price I paid for all this hassle, I could’ve flown Delta.