PrepaidCardConnect Reviews

by Fmdvrqk

Installed PrepaidCardConnect and upon opening, very first time, there’s an alert at the top of the page saying that an error occurred. So, it doesn’t even open. I have my paycheck monitored through an agency that allows pre-payday money transfers. This “bank” is so pitiful that when I went in search of the routing and account numbers, I was informed there aren’t any that I am privy to. What!?! Really!?! So, it’s a “bank” that doesn’t have a routing number? And the account number is not something I’m allowed to have. My account. My money. But I am not permitted access to any info.
Obviously, using this card is going to be a temporary situation. I suggest against using a company that doesn’t have a call center with employees who speak English; who do not seem to have any legitimate banking practices, and who require the downloading of a trash app.

by Btwombat

This system is atrocious. I work for a company that makes you receive your first and last paycheck through one of their cards, which seems simple, right? Just transfer it over to your bank account. NOPE. As soon as you initiate the transfer, it drops your balance to $0–no “pending transfer” notification or receipt or anything like that, and it takes about a week to actually go through. Maybe it would be fine if this wasn’t being used for my paycheck, but not all of us can afford to wait an additional week to get paid.

by Tommy11407

The fact that companies practically shove this down your throat is ridiculous in itself, but that isn’t the fault of PrepaidCardConnect developers. I do have a problem with PrepaidCardConnect taking money out of your account when you initiate a transfer to another bank account, but then that money not showing up in your other account. Sent a test transfer of $10 last Thursday and it’s yet to appear. No email or notification indicating that it may take “x business days” either. In case I messed up my baking info, I did another $5 test transfer and triple checked the information, that’s yet to appear as well. A Venmo transfer I initiated after the $10 transfer was deposited quicker than this. Where’s my money!?

by Dontgetapp683847

I’ve had nothing but problems with their cards when I first got it I couldn’t even make a account because it was asking me to verify with my manger to open my account and when I went to her she said she has nothing to do with it so finally after calling costumer service they fixed the problem but I can’t make any online purchase I can only swipe it at stores so that has been the problem up until now where I’m tired of this terrible card and guess what I can’t even transfer my freaking money either because i can’t use the card online it won’t go through I called Customer service they didn’t help at all so please don’t get whatever they offer it’s all trash and it’s only gonna make things harder😡😡😡

by Samantha Lowes

This is one of the awful prepaid cards you can get, if you gonna use this for a direct deposit from your job expect 3-5 days delays and if the day you usually receive your paycheck is a holiday add an extra 3 days of delay (8).
The customer service is usually overseas either from the Philippines or India and, they don't care about you as a customer they try to play nice but it's like you are talking to a robot they keep repeating words like “ nothing to worry about it” If you make a purchase online and later for whatever reason you get a reimbursement from the merchant THEY WILL NOT ALLOW YOU TO GET IT UNTIL YOU GO THRU A POLYGRAPH TEST 3 TIMES, AND USUALLY THEY WILL STAY WITH THE MONEY.
If you just got this card at work from any olive garden restaurant to get deposit your tips or your weekly paycheck be aware that they will still your money little by little and they will never give you a reason other than: “ Nothing to worry about it” This paycheck card is a NIGHTMARE.
You don't believe me: CALL CUSTOMER SERVICE AND YOU WILL CONFIRM THE:

“ Nothing to worry about it” when they still your tips, They love to say that, IN YOUR FACE.

by Pensfan777

Called today to ask what can be done about the error message and the need to re-enter the password. It doesn’t save the password in the vault and you need to go to the website all the time to copy the password. When called the CSR said that they have never gotten a call about this but a review from a year ago about the certificate says otherwise and that the CSRs are comfortable with lying. When asked to speak with the supervisor his response was “everything here is telling us it is working perfectly fine. You need to check with your specific App Store”. Luckily this is my second job and not my primary source of income for ease in money access. Get better at compassion and “support”. You haven’t shower it yet.

by Nkkawqii

Got a paycheck through this card , 900$ to be exact. Couldn’t pull out money or use card at all , called to see what the problem was and they said they inactivated my account because of a transfer of 50$ that THEY didn’t recognize , didn’t call or email about this problem to ask of my behalf first . Are they going to do this every time I transfer money to someone they don’t recognize? Even worse they said I must wait 5 business days for my account to be activated again .... I’ve been waiting a week . Still haven’t touched a penny of my money .

by Nevaeh16

I received my prepaid card four days ago and have yet to be able to log into my account on the website or on PrepaidCardConnect. I’ve called for help everyday. At first they said that the reason why I can’t log in is because I’m locked out(which makes zero sense because I haven’t even activated it yet) and then they said the system is down on website???? They “don’t deal with those problems” so now my paychecks are loading onto a card I can’t use! PrepaidCardConnect and company is disgusting. It’s unorganized and a total waste of time and money.

by Court Fernandez

It’s has a great layout overall. It definitely needs some bugs fixed for it though. I don’t like how if I make a transaction, it shows the withdrawal, then a deposit, and then another withdrawal, very confusing... It would also be helpful if the system would give us a notification if it’s under maintenance. It’s very frustrating to try and access your account and get the dreadful circle of death, with no explanation of why. Or give us a website to review our funds and transaction history online. I’ve tried several times looking for a website to log into to check my account and I’ve yet to find one.

by Servant144

PrepaidCardConnect has some nice features, including the ability to update account settings and to deposit a paper check into your paycard account. But I agree with other reviewers the locators are simply not functional. It is really hard to believe that an app can get released with such a major feature simply inoperable. The ATM locator, in partacular, would likely the most popular feature in PrepaidCardConnect if it only worked.

by Steve Aroni

I havent had many problems with the card or app in the 2 months of using it Really easy to see all my transactions and balance i only wish the alerts were a little quicker the purchases and deposits register immediately on PrepaidCardConnect but for some reason it takes a full day for them to send me a text message and even longer with emails except for when i make a purchase at Walmart for some reason those send an alert as soon as i swipe my card i also wish it had apple pay functionality otherwise its perfect.

by JellyBean1714

Honestly my only “issue” is that they don’t have any information on PrepaidCardConnect to let you know what fees you might incur for doing a card to account transfer, or the potential ATM fee depending on which ATM used. I suppose it’s possible I overlooked it, or maybe I am misunderstood about if Cardholder Services even has any ATM fees… ??? Otherwise, it’s very convenient!

by S1eleven

It does what it’s supposed to do. Is very bare bones.
Only feedback I have is that when I transfer the money to my bank it would be nice to have the amount on the card on the same screen so that I don’t have to look at my balance and then go to transfer it, having to remember the number. On Instant there was a button to toggle to just transfer full balance, that was convenient.

by OfficialPivoe

I give PrepaidCardConnect a 4 star because it’s fine in every way except it doesn’t show your card number and stuff like that in PrepaidCardConnect . I lost my pay card, but always transfer the money to my other card that I do have, but what if I needed to use this card or wanted to at my convenience? That is the point of PrepaidCardConnect to suit me when I need it right

by Jchurch4

This is the second time I’ve worked for the company that uses this card. All I can say is that it has improved dramatically. First time I never had a use for the card except for getting a discount at certain places, but now tips are directly loaded here the same night of service. And you can transfer them without any fees. App is easy to use and understand, no complaints here.

by Ffhfhsc

This has so many features and sends you alerts and gives you so much options as to what you can do with your money. Also to open a savings account you need no money whatsoever. Definitely recommend, 10/10

by Nfnc C Cnncnc

I don’t have no problem with it at first I was scared cuz it wanna a lot of my personal information but after they stop asking me all of that it a really good app and I love it cuz I don’t always have to call my card to see how much I got on my card I just can open PrepaidCardConnect and see how much I have

by GucciLipstik

I would recommend PrepaidCardConnect due to its easy accessibility and security. I used PrepaidCardConnect for my first job all the way through to my second and its was very clear on how to use, and you can do just about everything you can do with a regular bank card. 10/10

by Caliasherk

really great app! i use this because i have a prepaid card that my work paychecks are loaded onto. i can transfer money directly to my bank account for free and the transfer only takes a couple days. i can easily manage my money and view my account details. i’ve also signed up for certain text notifications so i’m notified when my balance is below a certain amount, when a transaction has taken place, when money has been loaded onto my account, when a transaction has taken place without a card (online order, for example), and when my account balance has been updated (for both a deposit or transaction). give PrepaidCardConnect a try, you won’t be disappointed!

by Tweddledee7

I like how you can customize the home screen. The best feature to me is seeing my balance on the sign in screen and not having to log in to view my balance. The interface is easy to use and the ability to transfer funds to a bank account or existing card is great. 5/5

by PR MONKEY

Really hard to belie PrepaidCardConnect was even allowed to be released and even more for a bank company it does not feature Touch ID the atm and locator never works it is a hassle to send money and overall looks like something from when iPhones first came out, host did not renew up until recently meaning that they don’t really care for PrepaidCardConnect so what makes you think they’ll care about your money.

by Sam2rhoads

Would not recommend. Tell your employer NO this thing is trash and DO NOT do a direct deposit. I’m on day 2 without any money and I called my bank for them to tell me that they don’t even see it. Definitely is a trash app and I’ve been on hold with customer service for over an hour. I’m still on it. There is nothing I can do. And they don’t help at all.

by ImTragic

PrepaidCardConnect is so bad on my phone,it never wants to load into my account it never connects via WiFi or through my data,I’m always getting locked out and having to change my pw. Unfortunately because of work I have to use this until my direct deposit changes, it’s been months of bad service.

by Ryanc7926

Every time I try and log in, it says security certificate is expired. Also another huge giveaway to this apps age (when it works) is that the resolution is for 4” iPhone screens like the iPhone 5 or 5s (2012 and 2013 respectively). Really lazy development on their part if this hasn’t been touched since then. I will need PrepaidCardConnect for a while so I will continue to update my review.

by GiveMeThatPoon

How convenient for you that the ATM Locator doesn't even TRY to suggest an ATM that I can get MY MONEY from without a fee. That wouldn't benefit you. And looking back at your reviews it looks like it's not something that you are going to fix anytime soon. Watch me close this account and cut up the card. Your irresponsibility to this issue is unacceptable and your customers are gonna continue to drop PrepaidCardConnect . Thanks and bite me.

by Toto, We’re Home

Be prepared to have your bank account overdrawn because the ATM locator doesn't work and the bank transfer takes easily five days. The account login won't remember your ID and it won't save your bank account information. You have to memorize your bank routing number and account number because you must enter them every single time you try to transfer to your bank.

by MattCar90

Developers what the hell are you guys doing???? Fix the Host Certificate issue. As of today, I’m unable to use PrepaidCardConnect period because of the lack of work and irresponsibility on your part to fix this error that could’ve easily been avoided. I can’t even check my balance or anything. This is ridiculous how do you expect to retain any customers when you literally have an app that is currently not working. As of today, this will be my last day.

by Lajebfhfc

As an employee I received a pay card which receives my pay. I download PrepaidCardConnect so I could manage and transfer my funds. As I was doing what PrepaidCardConnect was made for, I transferred some cash into my bank account and the funds still have not made it to my bank account. I do not know if this is a technical issue or what. I transferred a large amount of money and expect every penny to be given back. Horrible app that can’t even perform it service correctly! USE AT YOUR OWN RISK!

by Bonez51887

Just got my card in the mail must activate it but am unable to activate. App literally keeps disconnecting. And website is suppose to be under maintenance but very inconvenient as i need my unemployment payments now to pay bills but cant even activate the card to see if i have funds on it. Even the phone number cant be reached

by EJMetal8433

I’ve been using PrepaidCardConnect for a year. Now I get the message saying, “Host certificate is about to expire. Please update your app.” I went to the update tab on PrepaidCardConnect store to see if they’re updates and there was nothing. I even searched up for the problem on Google and no matching results were found. So if my host certificate expires, I won’t be able to use my app to see how much money I got.

by Sherfriendofgod

PrepaidCardConnect is good to check your account info however there is an option for locations to find atm’s near you and it doesn’t worked. I’ve tried using it several times and have had no luck. It would be better if they made this feature work or just took it off PrepaidCardConnect if they aren’t going to fix it so it will work.

by Simbatheking

My application won’t open anymore, WiFi or off WiFi I cant open it. I’ve deleted PrepaidCardConnect and re-downloaded multiple times, and still won’t work. I’m trying to get access to my account so I can set up direct deposit with my new second job. If you could fix that I’d be greatly appreciated.