H&R Block Tax Prep: File Taxes Reviews

by 1ps9

I have been filing my taxes with H&R for so many years and you will be satisfied until you get into an issue. My taxes got rejected by IRS for some reason and the customer services representative was not able to identify what the issue is and was not even knowledgeable enough to understand some basic tax terms. I paid ~100 for the Deluxe service and the response I got from the representative and his Supervisor that since the tax got rejected by IRS you need to print the taxes and sent to IRS by mail and wait for the office to open post Covid issue is resolved. Per their policy a refund cannot be issued since it is the problem from IRS end and I have used their service to submit the taxes. No matter whether IRS approves it or not if you use their service you will be charged and no support from their end to resolve the issue. Tax filing services like Credit Karma gives better platform than this and is totally FREE to file taxes. #H&RPATHETICSERVICE

by Sue12345!

I have had a horrible experience two years in a row. Last year I filed with hr block and was erroneously credited a refund of $3000, hr block made a mistake and I actually owed $190. Ok fine, I paid the state tax with much difficulty. The next year I decided to use hr block again mainly because they already had my information and it was easy. Now in the middle of closing for a house my mortgage loan Officer is saying that my taxes that I filed and printed 3 months ago are not filed and state taxes are not paid. The third party website has not paid my taxes 3 months later and when I try to call the phone number for the third party payment company I get nothing but adds for direct tv and oil changes. Then after 6 minutes of that they say that their phone number has changed. So I have now paid state taxes twice ($1876) along with paying over $3500 initially for $3355 in actual tax liability. At this point I have paid $4465 to pay $3355 in tax liability. And it is my responsibility to try to get my money back from the third party where you can not actually talk to a live person. This is a scam I will never use hr block again.

by Breonrj

Each year I have downloaded the software version. This year I thought I would switch to H&R Tax Prep. I entered the personal information it requested, and discovered there was no way to import the previous year‘s data. I upgraded to “Plus” thinking that would solve my problem. It did not. Tech support told me that since I had answered the first few personal information questions, that I would need to set up a new account with H&R Block in order to be able to import the previous year’s information.

I am guessing that H&R Tax Prep is just a lure to get me using H&R online. I strongly suspect that I will need to upgrade to fairly expensive features after I get going. In fact I was told that the online version is a lot more expensive that the software download.

Therefore I am switching back to the software version. I will probably lose the $29 I committed to for the “Plus” version.

by Jeriahswill

I have an older iPad that I've used to file taxes every year since 2016. I don't have a working computer, so the iPad is my only option.

For some reason, H&R Block decided to make their app require IOS 11. My iPad will not let me download any update since IOS 10 for lack of space. There is something backlogged or stuck in the memory that is sucking up around 8gb of space, and I've tried everything to fix this, short of a full factory reset, which I don't really want to do and can't anyway without a computer.

So now HRBlockTaxPrep has been rendered useless to me and I don't understand why a tax filing app would require IOS 11 when not a single one of the other apps I use do. Why not offer an older version like most all other apps do? Also, your other app that also for some unknown reason, lets you view all the information involving your taxes, lets you use the camera as a scanner, and does various other things, EXCEPT letting you file! Why do you require a different app to file? That makes no sense. This is very aggravating.

by Beetlejuicetaxseason

HRB has been a hot mess this year. Will never deal with them again. I’ve been a loyal satisfied customer for 9 years. The chat option is a joke. The agents mise well just be automated response robots. They know nothing. Feels like I’m in beetlejuices waiting room: HRB sent tax returns in before the IRS tax season opened causing millions of tax returns to be sent to the error department. In the middle of a pandemic Im stuck wondering where my money is dealing with condescending HRB representatives who have brought me to tears. JulieAnn M. Told me the only way you get text alerts from HRB is if they are tying to steal your identity. Got a good laugh I suppose.... nothing works right haven’t received the tracker I’m eligible for nor the texts I signed up for. I had to ask over and over for a supervisor. She was ignorant and just kept telling me that they was going to tell me the same thing. The last time I asked she didn’t say a word. Back. JulieAnn just disappeared after 10 minutes of being stuck in limbo not knowing what was going on I finally got a new representative.

by Akashasev

After all the work of entering the information paying the $29 all the way to make it to the end just to be foiled by a security measure that shouldn’t even mess anyone up… Along with myself and many others have files our returns are a season email receipt of confirmation of payment and also an email confirmation that I have filed my taxes e file The one I log back into my account it says if I never started a return and I’m not about to start another one. I would like to know 100% if I’m getting my return along with your captcha It’s not working on safari an iOS devices and other uses reported using Chrome and I had to wait a very long time for the image to even load. I tried refreshing the page just eventually get an email 15 minutes later as I was waiting as it said saving just to get anything. Can you confirm that I have a e-Filed my return?! I have also emailed Support. Just because it’s the last day to file doesn’t mean anyone should have issues filing online!!!

by No Real Prizes

I tried HRBlockTaxPrep for the first time since tax act took away from taking money out of your taxes. I have talked to 15 different online workers for various reason. If you have a coupon from their website, do it on there and not HRBlockTaxPrep because they say they adjust it but they don’t and when u get follow directions from last support person who says to tell next person to read the last chat transcript but when you do then they say oh there is no notes or other chat transcripts. Then my state kept getting rejected and it just told me to fix my address and school taxes (which nothing was wrong with) after two weeks of sending it (cuz you have to wait once U sent first time) then I contacted them and they said oh it’s getting rejected because u are unable to efile this year. 😡 seriously so now I have to wait til they put it together to find a printer to print. Guess what I’m still waiting for them to email or text me to say file is ready to print. NEVER AGAIN WILL I EVER USE THEM

by Bigpete67

In the middle of filing my return online, I somehow was upgraded to premium online assist and there was not a way to take it off. I originally signed up for only premium as I had done the previous 7 years. I used the text feature asked about having this corrected online, but the person directed me to a 1-800 number and was no help. After being on hold 45 minutes, someone finally told me the only way to “downgrade” my plan was for me to completely start over. This was not an option considering I was completely finished with my taxes and found out my plan had “changed” somewhere in the process when I went to pay and file my taxes. I asked if any discounts could be applied to online assist, a service that I never once used, and after putting me on hold to speak to a supervisor, I was told no and to downgrade and start over if I didn’t want to keep what I had. I’m highly disappointed that my rate increased $60 (from $49 to $109) without my consent or approval and I wasted an hour calling about it only to be told I had to start completely over. I paid the $60 but will be giving TurboTax a try next year!

by Bigk_dtw

They have two different ways to verify income for Cryptocurrency which it is labeled that by entering each individual sale if you had to, it kept asking for the date of Acquired sales but I did not have to enter it because they were short term holdings, so I was told to do a 1099-B instead which the other income is labeled 1099-B that was also giving me issues because it kept asking for a generalized sold/dispose date and there are multiple dates for my proceedings. it’s basically still crypto why do you guys have two different options of income and it’s virtually the same thing this causes confusion. As far as LIVE HELP you’ll end up paying 90$ extra for no reason because they could not help, mines was simply trying to screen share and they did not know why it won’t work my screen share worked perfectly for other tax preparers, not only that it’s confusing switching between Tax and Tech support.

by Bookworm&CatLady

This year while trying to complete my return using an app, any mainstream app, on my mobile service was one failure after another. This one I tried third in line of viable tax prep apps. It is very attractive and moves along smoothly, seeming to ask all the right questions to not miss the pertinent information. Unfortunately, however, this stored being the case at the very end of preparing my return. I live in Minnesota and part of my state tax return involves what we colloquially refer to as the "renter's rebate." When I began to fill out this portion, HRBlockTaxPrep kept reporting an error with my entries on the rent paid, property identification details, and landlord information. I couldn't get around it to complete my return. I even signed in on the website through my computer, but the same error kept coming up. I finally just gave up and moved on to using a different app for preparing my taxes. Big bummer and a significant waste of time!

by Jr8846

Normally I love H&R Block. I’ve been using them for years. I even used to go into the office and had them done in person. But this time was ridiculous... I accidentally selected the wrong plan. I selected premium when all I really needed was plus and you can downgrade but someone from the tech department or whatever has to reach out to you and they wipe the slate clean and you have to start over. The only problem is your sitting in chat hold and if you set your phone down for a second and your screen times out or you accidentally lock the screen it closes out the chat que and you have to start the whole process over. One time I was in the air and finally got 3rd in line and a message came up saying chat service was closed. Are you kidding me??? It wasn’t worth the headache to save $25 so I just kept the Premium plan. I was planning on buying a couple of their up sales at the end but decided against it since I already over paid.

by Sicarius8

The filing process worked pretty good. This is my second year using it for my taxes so I am familiar with HRBlockTaxPrep . I usually file manually or through an accountant. I would like to see more information available for deductions. For instance, mileage and mileage rates. Aside from that, the biggest flaw that I cannot find a solution for, is that I see no way to print from my phone. When you follow the option to print tax forms or your receipt it loads them both to your screen fine. But, there’s no print button. I have a wireless printer that I use all the time with other apps and thought it would be that easy. Apparently, that part of HRBlockTaxPrep was never finished before release. Now I cannot get a hard copy of my return. At least I chose the e-file option so I was able to complete my return. Please fix this.

With the print feature repaired I am changing my rating. Thanks for the quick response.

by Honey, You're Pretty

I have used HRBlockTaxPrep for the past 6 years, and truly appreciate the ease of use. It gives me the ability to work on what info I have, or have time for, and return to it later. I’m not sitting in a cubicle for several hours while the tax pro does my data entry. It’s a huge time saver and time efficient manager for me. I truly feel like the questions are easy to understand and if not, there’s an option to click and learn more. Brilliant! I’m a loyal customer and I tell all my friends and family to use HRBlockTaxPrep for themselves. One last praise for the Stride app that is offered. It’s awesome! Such a great, easy, convenient way to keep my numbers in check all year without a shoebox of receipts I can’t manage! Thank you!

by GreenArticuno

I’d been using TurboTax for the last two years and was sick of having to pay to e-file everything together despite being free. I searched around and saw that H&R Block had good ratings and their free was really free. Admittedly, I was rather hesitant about trying a new product and was worried it would be a pain. H&R made it super simple and pain free. The only problem I had was my Walmart W-2 but that largely because Walmart prints them out weird. H&R only asked about the premium once which was fine because they have bills to pay too. However, they didn’t nag or pressure me like TurboTax would. I felt like my taxes were in good hands. I’m glad I made the switch and I’ll definitely use this product from now on.

by ChiefMac82

I enjoy using H&R Block to file my taxes. I have used H&R Block software for several years and before that their TaxCut software. Being able to do your tax return and home is a major plus. Much better than gathering all your documents together and going to an account or tax prep office. HRBlockTaxPrep or software guide you through in a quick and easy process. I use the Deluxe edition to itemize my taxes and I’m typically finished within two hours. I also like the H&R Block app or software maximizing the amount I receive in my tax return by providing yes or no questions and, select all that apply check boxes. After answering the question, you are taken directly to the sections that apply specific to your situation. As you move quickly along, HRBlockTaxPrep or software show you a real-time total of the return or owe amount. I also like the option to have a live tax consultant available to me 7/24 and a representative with me if I were to be audited. Thank you H&R Block for making a typical stress for task quick and easy from start to e-file with a tax refund in my bank account with around a week to ten days!

by Norman-Reedus-Love

HRBlockTaxPrep is extremely user friendly. It walks you through literally every scenario. If you don't understand something, you can click on a link below what you're looking at for more information. If you still have questions there is another section of frequently asked questions. If you Still need assistance there is a chat available with many options, as well as chatting with a live person. Beyond that if you still have questions (depending on what type of return you choose) you're able to email, message, chat with or speak with a live Professional Tax Return representative. The customer service is amazing, efficient, friendly, professional and prompt service.
The price is affordable and fair. I saved a ton of time, money and stress by being able to use HRBlockTaxPrep and self service but with the Peace of Mind knowing that not only the system looked over my work, but that it was double checked by a live human being. And I have the reassurance of knowing H&R Block has my back if any issues arise or if there's any type of IRS audit. Just an overall exceptional service.

by ChapoTj

It’s not hard to take a photo of your w2. Putting a few details about yourself etc. Have options for direct deposit or getting check by mail. It’s not a bad service. They try pushing their programs that cost money. I went free all the way. I want to try that and see how that works out for me. I spent 60 dllrs last yr with an accountant where the government really doesn’t need us to do our taxes. So this whole process is stupid but it’s the law of the land, I have to comply and H&R made it simple and convenient.

Can’t ask for much more. Happy to be done with it but I’ll be happy and reporting back later depending on hiccups or errors etc. For now, is a thanks to the people that worked on HRBlockTaxPrep in the name of this company. I’m a happy camper.

by LindaHomeAgain

The reason I greatly appreciated this online service by H&R Block was because of its simple easy to understand language and step-by-step process. There were frequent places along the way where I could have obtained additional information or answers to my questions if I had needed that help.
I had not filed my own tax returns in a great number of years, since my financial situation had been so complicated. Therefore I had used an in-office tax service, also with H&R Block with which I had been pleased. Because of that I was really dreading doing this by myself this year when my life had finally become simpler. I was pleasantly surprised however, and very satisfied with the process and the price.

by Nikkiestrada22

Thank you H&R Block for your protection all year round. For your awesome prices, I’ve been going through you since 2018 and I wouldn’t turn my back on you even if someone offered their services free of charge. Your tax professional’s that you have onboard are the most caring, knowledgeable, Understanding, patient and speedy individual’s I have ever experienced since I started filing my taxes. I went through my first 7 years of filing my taxes unsatisfied, worried if someone will get ahold of my child or my information. Worrying about getting audited and having no money for representation or no one by my side to help fight the IRS. But not no more thanks to you H&R Block I can be at peace all year Round and Me and my family from the bottom of our heart’s Thank you. All of my sister & brother’s and Mother Go through you!!! And we wouldn’t change it if you paid us!!!😉😊

by Ryguyblackmustanggt

H&R Block really come through for me. HRBlockTaxPrep works great. It was really easy to use. I was able to chat with a live tax pro instantly win there was something I didn’t understand. It was my first time attempting to do my taxes on line so I was worried about using HRBlockTaxPrep but I’m now 100% confidant in doing my taxes online. I tried a few other apps and ran into road blocks but I completed it with H&R Block. I believe they found every last penny I had coming back to me. My refund is better than it’s been in past years and they were 70% cheaper than my last tax service. I should have tried there site earlier. I’ll be using them again next year. Thank you for getting me a nice big refund!

by Milly_88

I can no longer attach anything to messages within HRBlockTaxPrep . The tax professional isn’t listening to me when I keep telling her that and keeps asking me to sent attachments via HRBlockTaxPrep . I have sent attachments to her work email twice and she is unable to open them.

I feel like I’m on a crazy bus going in a circle here. I paid $60 and would really like this to work a lot more easily than it has been. This is my first time using H&R Block and so far, it has been a miserable experience with a flawed app and a tax professional that doesn’t seem to understand what I’m saying.

I’ve always had a much easier time with Turbo Tax and I’m so close to requesting a refund and going back to them. The tax professional I’ve paid for so far hasn’t done anything for me. I’m not sure if I should blame HRBlockTaxPrep or this tax professional, but either way, this seems ridiculous for filing taxes with.

by Maegantoo

I have used this software for ten years. It used to be great! Now, once you have selected the payment options they advise to file the forms you need, you cannot change it, even on the screen immediately following your selection! I even called Customer Service for help (terrible experience), and was told there's no way to change this selection once you've hit "continue".
They had all of my previous years' data, and without my Adjusted Gross Income from the previous year, I couldn't e-file. I know, I should've printed my forms... But, I am poor, have only an iPad and no access to a printer. I saved my money, waited until last minute to save enough to pay for this software, and filed. With my ridiculously low SSDI benefits, I easily qualified well under the poverty line in my state, and filing anywhere else would've been free. But, H&R block held my data hostage. I will NEVER use HRBlockTaxPrep again. Find an honest company, not this one!

by Scientist3.14

I used to go to H&R Block in offices before, this year I got curious and tried to do it online paying for additional Tax Pro service. After going back and forth I approved my taxes to be submitted on 4/14. Then poof...I got an email on the filing day that my Tax Pro can’t see my return and it is “something technical and she can’t do any thing”. When I called their 800 number it too me 56 mins to get to someone and after talking to Lisa at this customer care for 45 mins she could not find it either and she said my options were to redo all of it with a different account or stop by at a local H&R office (she gave me credit and secure the appt). The local H&R Block wanted to charge me full price since they could not pull it up either. It is a disaster, save your self time and stress. Don’t use this service. :(

by Wpnsch1ck

For the most part, this site was great, but I had difficulty with the State Pay ID from my 1099-R. I did the photo capture to upload it and the site told me the number was
invalid. After speaking with a friend that works at H&R Block, I deleted the photo version and manually input the information. There were no problems after that. I tried chatting with a representative about this issue and they said it was an issue for my financial institution. My financial institution said it was not there error, which was correct. Had the representative recommended manually re-entering the 1099-R, there would have been zero stress.

by JustBlaze5

It was very useful and helpful, plus H&R Block’s app give you easy steps to follow so that way you don’t have to worry your brain and get all confused if you really don’t know how to file. At first I thought it was going to be hard because this is the second time I’m filling but it actually wasn’t and I got through it thank God lol. But it’s a very useful and unique app and I would definitely recommend HRBlockTaxPrep to my friends and family for sure.

by B_BROWN94

I was able to file my taxes on my own time, which is nice especially because of my crazy work schedule and how the weather has been, I’ve not been able to make it to an H&R Block location. Also, it was very convenient that since I did my taxes with H&R last year, my info was ported by a click of a button!

The price is a little bit much, but I do feel at ease knowing that my taxes have been taken care of and the worry free part about H&R make me confident.

by O246

I have been using an accountant for a number of years and was paying over $400 for my tax preparation and it usually took the accountant several weeks to get to my taxes after I dropped off the documents. I was able to complete my taxes within a few hours while watching tv, and it only cost me $50 for using a deluxe version of HRBlockTaxPrep . It was easy to use, and I was able to load a pdf directly to HRBlockTaxPrep for investment accounts. I had no problems navigating back and forth through HRBlockTaxPrep , and there were typically explanations for the various questions asked. I will use HRBlockTaxPrep again in the future.

by Mommalo1

I have used HRB for years since doing my own taxes. It's simple to use and keeps my records from previous years making it even easier. But, this year it requires an updated version and when you select "continue" to update it takes you to the login screen but never updates to the new version. It's frustrating to continue going in and out, back and forth to HRBlockTaxPrep Store but I'm done now and ready to file. Please correct this and you'll be absolutely wonderful... Thanks

by Jump4Joy33

I am 150% satisfied w/ HRBlockTaxPrep. I couldn’t believe how helpful & very very easy filing income taxes on this site. I e-filed my 2018 federal & state taxes in less than an hour. I recommend using this site 100%. especially since i did not pay a penny to e-file state & federal, completely free to file taxes, & there are also other options that charge fees, what works best for you this site has. I e-filed right from my smartphone, no computer needed, all done right on phone, very convenient. This site deserves 5+ star rating, So thankful I found this site & how easy & helpful filing taxes was for me this year.

by D1omede5

I’ve been filing my taxes with H&R Block for several years now. At first it was because I was deployed and needed tax filing advice. They have been there for me every time, and I am very happy with every experience I have had with them. I have used their mobile app for the last two years. It’s a bit complicated with nobody there to hold my hand, but I feel confident that they are making the tax filing process fast and accurate for me.