Contact Verizon Roadside Assistance Support

I got a flat tire and had to wait 65 minutes for help. I couldn’t get the lug nut off and neither could the guy who came to help. He said it needed towed so a tire place could get it off. He called his employer and they would send a tow truck right away I just had to call the service. I called roadside and told them this service could have a tow truck right away and I wanted to use them. The line got disconnected and I called the towing company and apparently roadside cancelled the tow because they wanted to save a couple bucks! I got a text stating roadside was trying to find someone for me but was having a hard time. I called roadside and asked why they turned down the tow truck that was on the way and the guy hung up in me! So I called back and talked to someone else. They said they didn’t know why it was canceled and would try to get them back and he would call me back. This is two hours gone by on the side of the road! I get another text that they found someone else and it would be another hour and a half to two hour before they could get here. So I was forced to call someone to pick me up and leave my car unlocked with the keys in it on the side of the highway at night or I would have had to stay for 4 hours stranded on the side of the road! I pay for this service every month and should be able to say hey I want to use this towing place if they have one available instead of leaving me in the side of the road to save a couple bucks! Horrible!

After going through the prompts and entering my information and selecting my destination for a tow, the app said it was 10.2 miles (coverage is for 10, you pay extra). Okay that’s fine, so I clicked on the button to send the request and it says “Technical Difficulties, Please call customer service.” I did that (after having called before when the prompt told me it would be faster to download the app) and the last answering responded to my stating the app directed me to her with, “Everyone keeps telling me that.” Anyway, she runs my information through, finds the exact same location it had me on in the app, and she tells me it’s 13.5 miles and a ~$15 charge which was very different from the app. Anyway, she got me taken care of and I’m now sitting in my non-running car in below freezing temps with a 1+ hour wait time and having wasted 15-20 minutes with the useless app. Verizon makes it really difficult (impossible) to trust them with anything in any area of their services.

I called for service at 4 o’clock a tow truck did not arrive until 9 o’clock. When they arrived they were skeptical about the tow. They shared with me what the company was wanting to pay them, it was pennies to the dollar and what was requested by them was not even what I requested. The tow company did the job out of the kindness of there heart because I was waiting for so long. Every time I use the tow service on this plan it takes for ever for a truck to arrive and now I know why. What they pay them to tow is way less than other companies so the tow company will tow those cars first before yours even if you called in first. It’s a money thing with the towing company and the service provider. Unhappy