Contact Verizon Call Filter Support

The app quit working and started blocking all calls. There’s no way to see this is happening because it doesn’t tell you when it’s blocked calls and the calls don’t show up in recent cal history. I only figured it out after someone called my home phone to ask why I didn’t answer my iPhone. At that point, after troubleshooting, I realized I wasn’t receiving any calls at all on my iPhone, but to the person calling, it rings like normal and then goes to voicemail. In troubleshooting that issue, I tried to turn off spam filtering and it wouldn’t turn off. That allowed me to realize it’s probably what was causing the issue so I uninstalled it and bingo. I started receiving calls again. I reinstalled it a few days later and it worked for about a week before it started blocking all calls again! I’ve uninstalled it for good now. In addition, you can’t block #’s with the app. Verizon requires you to pay a monthly fee to block more than a small amount of #’s (I think it’s 10). It’s unethical to charge consumers to stop unwanted calls because it shows you have no incentive to help fix the issue of spam calls since you’re using them to make money. How long before Verizon starts helping spammers so the problem becomes some bad all Verizon customers are forced to sign up for their blocking service?

An update! This app, after missing most spam/telemarketers/robocalls, for a year of “use” finally started blocking calls! Yes, it blocked calls, in fact, it BLOCKED ALL CALLS, including my friends and even my sister! I started getting texts asking me what was wrong with my phone, did I know it was saying I wasn’t available or some such nonsense... Finally logged onto Verizon acct, checked the Call Filter report, sure enough, it listed several recent calls which it had faithfully blocked: calls from friends and family, and there was no option to unblock them either! So I went back to my phone settings and unchecked the option for blocking calls via call filter, and also deleted the app. Really, Verizon, is this the best you can do? Every morning I get at least one unknown call, a number I don’t know, always around 9:00 to 9:30, they never leave a message and good old “reliable” call filter NEVER blocks them! So I launch call filter, the stupid thing says it’s checking my subscription—WTF? Too bad it doesn’t devote more energy to ACTUALLY WORKING! Then I add the annoying number into the CF “personal” block list, what for, I don’t know. This app is a waste of time! Verizon obviously doesn’t have a clue as to whether a call is reliable or whether it’s spam!

I’ve tried the free and paid versions of this app. The free version is completely useless unless you like being told you need to subscribe whenever you click even the most innocuous looking “features”. Even number blocking, which is already integrated natively into the phone, requires a monthly subscription. Seriously Verizon? So I guess that makes the free version even LESS than useless because it actually doesn’t even perform basic features already on the phone unless you pay extra. As for the paid app, it too is practically worthless. Sure, ponying up the three bucks a month unlocks all the eye candy but that’s literally all it is; eye candy. It doesn’t do squat to stop annoying spoofed calls and robocalls. After upgrading to the paid version, the number of spam calls I received actually skyrocketed. But hey, at least I have a nice pretty new log of all the calls it allowed through. Honestly, if phone companies spent as much time sincerely developing ways to actually HELP their customers rather than thinking up new ways to fleece us for more money for features that should be free, half these problems wouldn’t exist.