Verizon Call Filter takes the guesswork out of answering your phone, with
features that screen incoming calls and block spam. With Call Filter, you can:
• Detect spam calls with real-time alerts on your incoming call screen so
Listed below are our top recommendations on how to get in contact with Verizon Call Filter. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Verizon Call Filter. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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The app quit working and started blocking all calls. There’s no way to see this is happening because it doesn’t tell you when it’s blocked calls and the calls don’t show up in recent cal history. I only figured it out after someone called my home phone to ask why I didn’t answer my iPhone. At that point, after troubleshooting, I realized I wasn’t receiving any calls at all on my iPhone, but to the person calling, it rings like normal and then goes to voicemail. In troubleshooting that issue, I tried to turn off spam filtering and it wouldn’t turn off. That allowed me to realize it’s probably what was causing the issue so I uninstalled it and bingo. I started receiving calls again. I reinstalled it a few days later and it worked for about a week before it started blocking all calls again! I’ve uninstalled it for good now. In addition, you can’t block #’s with the app. Verizon requires you to pay a monthly fee to block more than a small amount of #’s (I think it’s 10). It’s unethical to charge consumers to stop unwanted calls because it shows you have no incentive to help fix the issue of spam calls since you’re using them to make money. How long before Verizon starts helping spammers so the problem becomes some bad all Verizon customers are forced to sign up for their blocking service?
I started receiving calls from my own phone number (spoofing) so I called Verizon and they suggested call filter turned on on their end which was free then also suggested I get the app for additional features. So I did both. App installed and I set it up and subscribed for an additional 2.99 a month. Everything worked fine until about an hour ago. All of a sudden I couldn’t make calls or receive calls. I’d get dead air then call failed error or I would get all circuits are busy now message. On incoming calls I couldn’t hear anything and the caller obviously couldn’t hear me. First I reset all settings. Then restarted phone. Nothing. Next I chatted with tec support via the Verizon app. Ran test on my line said it was fine. So next I went into my Verizon app and canceled the call filter app subscription. Then went into settings/phone and turned off call filter. Uninstalled app, then ran magic cleaner. Went in and reset settings. Rebooted phone. Still nothing. Around 15 to 20 minutes later i received a phone call then checked if I could also make calls again. It worked. Sorry Verizon I love you but won’t be installing or using your call filter app again.
Update #2: It would be really nice to have Verizon address directly the question of why so many calls are labeled robocall, potential spam call, etc. but they still ring through? This has been asked in numerous reviews and Verizon still has never given an answer that I’ve seen other than some generic nonsense. Update: After using this for several months, I’ve probably only seen maybe two calls blocked. Since virtually all spam calls nowadays appear to be spoofed, I don’t think reporting a number really does anything. Sometimes the scammers even seem to be spoofing legitimate numbers. Until Verizon has a way to deal with spoofed numbers, I don’t really see a way to effectively block spam calls. I’m not sure this app does anything. I can’t say I’ve seen anything blocked. It has identified some calls as “potential spam.” However, even though I have the app set to block all spam, including potential spam, these calls still merrily come through and are not sent to VM. Verizon has such a good network. It’s kind of embarrassing they don’t have a more effective call blocker app. I won’t even talk about Verizon charging $3 per month for this app.
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