Contact Verizon Care Smart Support

by 24rut

This app could have been so much better, but as it is, it does very little. Once the watch is set up, you can basically send & receive text messages with the CareWatch, or track its location. We never were able to have it actually make a sound when a text message arrived (on 3 different iPhones), so that function was useless. And it occasionally would lock us out, forcing us to reinstall and do a new sign in. Also, the layout and navigation of the app itself make for a lot of guesswork when trying to find a setting. It's not logical and not helpful.

by Smalltowngal1026

Great idea but the app doesn’t work right. I have 2 watches for my special needs kids. It doesn’t text right, the text box is completely missing until I reinstall the app. It doesn’t make sounds to my phone unless it actually calls. The GPS isn’t accurate all the time, steps are only accurate 2 times a day. iPhone user. I’ve reported this sounds issue many times over several months now & I’ve had at least 6 updates to my phone , still doesn’t work with my phone & another contacts’ iPhone.

by 884Fearless

Everything updated I guess and knocked us completely out of the system. Won’t recognize my credentials after going through setting up account all over -again. This service has gotten worse over time, not better. The GizmoTracker was better, hands down. More dependable and accurate.
This service is trash. I’m beyond annoyed.
I don’t have room for these kind of errors. Nor does my parents -one with dementia.
Looking for something better today.