Mercedes me connect (USA) Reviews

MercedesmeconnectUSA itself works ok, but the overall functionality is entirely and utterly underwhelming. Prior to purchasing my 2021 mercedes, I owned a 2017 Ford Explorer. We also have a 2018 Ford F-150. With our Fords, we have an app on our phones that allow us to start the car, but we also have the flexibility to use our key fobs to remote start our vehicles. With the Fords, when it is cold outside, the heated seats and steering wheel automatically come on while the car is warming up. When it is hot, the cooled seats do the same. I could also unlock the car with a keypad so that I didn’t have to carry any key or phone with me if I so chose.

With my fancy pants Mercedes, I must fish out my phone, open MercedesmeconnectUSA , click the engine button, enter a PIN and wait for my request to be processed before the car will start (I also receive an annoying email that clutters my inbox every time the car starts, stops, locks and unlocks through MercedesmeconnectUSA - maybe there is a setting to turn this off). How is it that MercedesmeconnectUSA does not provide the functionality to activate the heated seats and steering wheel? To activate the cooled seats? To adjust the climate settings in the car? Why can’t i just use the key fob to quickly press a button and start the car? I never in my wildest dreams thought that when I purchased an almost $90K car that I would miss the “luxury” of my $50K Ford.

13 days into owning my brand new GLS 450, I got an alert that my coolant was low (this is just after it stalled while I was still moving). Yep, coolant is low. It’s next to impossible to find what coolant to put in bouncing from the manual, to this reference over to that one all telling you that you can’t put non-spec coolant in, but none telling you the right coolant. Find the coolant and go 20 miles from my home and the check engine light comes on. I tried to find any information about the alert on MercedesmeconnectUSA or online log in and NOTHING! I can see my tire pressure and on EVERY screen that my car is unlocked, but ABSOLUTELY nothing about the check engine alert I’m getting. Never thought I’d say this... I’d like my GMC back. The information your car sends is invaluable. MercedesmeconnectUSA is only good to lock and unlock your car. Otherwise it’s a web with 3 basic points of information. Tire pressure, lock status and if any window or door is open. Useless, useless.

And we did contact the dealer. Service was closed - they don’t work Saturday- and 7 hours later the sales person sent a pic of the Mercedes log I’d coolant you can only get by ordering online and having 2-4 day delivery.

Look forward to the update on the in- car software. Would be helpful to not be notified everytime someone opens the door that our third row or second row seat is folded down. YES, I know. I put it down on purpose.

Love the information app it gives regarding tire pressure, fuel level, temp, etc., but, I’m sure most would agree that the functionality of the system itself could be upgraded significantly. The fact that I have to have about 1/4 (actually 20%) tank of fuel to remote start car is very annoying. It only allows the car to run for 10-minutes anyway, so why the need for so much fuel to warm the car? Manual wants the engine on my AMG to run at least 5-minutes when below freezing anyway just to get the juices flowing properly, at these temps is when remote start is needed the most, so why make me sit IN the car and run it?
Also, the fact that after remote starting the engine, it won’t stay running after unlocking the door. EVERY other make of automobiles allows you to get in the car and will use either hitting the brake or trying to put vehicle in gear before in cancels remote start...? Seems like Mercedes of ALL brands wouldn’t be so far behind on this. The fact that you cannot remote start a Mercedes directly from factory key fob (like every other make), amazes me as well. I understand they have all theses security features in place, but for a $100K+ car, sure seems like remote start would be a pretty standard feature o the fob itself.

I really hate this new update. I can’t use my phone to remote start my car. It literally is so glitchy. I turned it on and it attempted to start it but then it said one was in progress so it wouldn’t start. However that was my first time using it since the update. So I tried 3 more times and then it worked. Bur after two minutes my car cut off. It stated I only had 9% gas life in my car when I had 3/4 of a tank. It’s still saying the 9% 30 miles until empty and won’t update. It’s also telling me my hood is open my sunroof, trunk, and doors. But wait there’s more warming signs yayyyy 🙄. My coolant is low and my battery. And the battery for the Key fob. Mind you my car literally was serviced TODAY!!!! And I received a free complementary battery for my key fob. Like seriously how. There was literally nothing wrong with MercedesmeconnectUSA before this update months ago. I tried canceling out MercedesmeconnectUSA . Turning on off my phone. I tried uninstalling and reinstalling MercedesmeconnectUSA . Nothing works. No one wants to pay all this money for a car and you can’t even use to simple things like remote start when it’s snowing and freezing outside. This is such a inconvenience.

After reading all the negative reviews I had my doubts about how reliable MercedesmeconnectUSA would be. Heeding recommendations of other reviewers, I had MercedesmeconnectUSA configured with our 2020 GLC prior to leaving the dealership. The main function that we use is the remote start. After almost 4 months, we haven’t had any connectivity issues except for one time when MercedesmeconnectUSA was upgraded automatically, we had to enter user name and password to sync up with the car again. It isn’t perfect, as there is a bit of a wait between when you send a command and when the car responds, but considering the complexity of this system, that is to be expected. I have been pleasantly surprised that this cell based system has managed to work in our garage where cell service is poor. We love the GLC and MercedesmeconnectUSA doesn’t detract from the ownership experience. I’ll take that as a win!

I have two very expensive Mercedes Benz top of the line on the old update I was able to have my car on and unlock unlock the car from MercedesmeconnectUSA Mercedes me connect and now on the new update if my car is on and I step outside and I want to lock the car it won’t let me they should put it back to what it was before it was very good The new update looks good I am not gonna lie but that feature should be added again where you can unlock and lock your car when the engine is running and you have to run into a store instead of only being able to unlock and lock your vehicle only when the engine is off I don’t mean to give you guys a one star but I’m only doing it to get your guys attention but I would love for the head guy in charge to change this as I’m sure other people who use that App noticed the change

Best part I like about MercedesmeconnectUSA is that it’s so easy to use. Definitely helps with having peace of mind knowing that you’ll always have access to live updates on accidents or security issues with your car. I drive a 2021 E-class and with MercedesmeconnectUSA, it gives me the ability to change certain features of my car such as lighting features, lock/unlock, door/window, etc. What I use most is the lock feature in cases I forget to lock it or to be extra certain it’s locked, and also to start my engine before leaving my house to warm it up. I also enjoy how accessible the finance department, roadside assistance, or even just customer service is which they’ve all been of much help. 10/10 if I could give it a rating!

MercedesmeconnectUSA like any other if great when it works. The moment it doesn’t which is often then it should, takes weeks for anyone to look into the problem. The complete waste of time is the first level contact when you explain precisely what you’ve done base upon last experience, only for them to ask you to do it all again followed by explanations for what you already know, then same outcome, nothing! Lost time .. more than an hour. They ask to give it a day or two for it all to sync, nothing. I call back, they escalate to next level. Week later, still not working. Mercedes’ is a premium vehicle, this software reliability? Not on par with the vehicle. Excuses, oh so many but results … zero! Be more drip people, wish the program was more reliable as it’s a massive plus to have. To those not experiencing any issues, you are among the few!

Never received notice of the change. Picture of my car is gone. A car cover? I can no longer make changes of ambient lighting inside the cabin which was my favorite feature. Can’t turn/off entry/exit lighting. Had I known an update was coming I probably would have turned off my auto update and take my chances with the old version like the one in your preview. That app version was awesome in my opinion. Hopefully you will add ALL of the features from the last app. Hopefully.

Update on my review. I received excellent customer service in regards to applying a picture of my car in MercedesmeconnectUSA . The IT rep stayed with the issue until it was resolved and I appreciate that. I’m also warming up to the features as well. Thanks.

Sometimes they work, sometimes they don’t. Valet protect keeps saying cannot connect. I keep getting notifications every time car starts. Remote start is touch and go, pay so much for a car and can’t get a app to work. App stopped working again, I need to buy services since the free period has ended but MercedesmeconnectUSA or after calls I can’t do because of system problems. This is the second time this has happened. MercedesmeconnectUSA was working well again prior to this problem, you would think mercedes would have system personnel that would be able to program and test before making changes. If there was an error upon release they would fix immediately.

Update: problem has been resolved after only 2 days.
Good job! Updating my rating

I love the new look and feel of the new app. It controls many aspects that I had no control over in the previous build. I can’t wait to see the new apps that you have planned for my vehicle.

Now the one thing missing that I recently found myself using in the previous app... Roadside assistance. The help function kind of buried in MercedesmeconnectUSA seems like more of an app help than I need some of the world class Mercedes assistance that I have come to rely on.... Please bring this back to a more desirable area within MercedesmeconnectUSA . If it is there, it’s buried and I can assure you, on the side of the road, no one wants to hunt in MercedesmeconnectUSA for the vin or a road side assistance number...

I am extremely frustrated! ZERO stars is more like it! I have had my 2020 GLC for 6months and after visiting the dealer and working with two MercedesMe Connect customer service reps NO ONE has been able to figure out why my app always says my engine is running rendering MercedesmeconnectUSA useless. They also can’t figure out why the in-car Wi-Fi (which I pay for!!!) has never worked!! I have uninstalled and reinstalled MercedesmeconnectUSA , Mercedes has “reset” the system multiple times. AT&T reset the system and claims the car is receiving a full signal. I was under the impression that Mercedes is top engineering but I am seriously doubting that claim when they can’t even figure out a simple software fix. I am in a populate metro area (raleigh,NC) so WiFi and cellular data is very accessible. I would love someone at Mercedes-Benz who knows what they are doing to contact me and fix this problem once and for all. I am about to sell this car and never but a Mercedes again!!!

Originally it had limited functionality but over year and half that I have been using it it has been updated with expanded capabilities. Now it’s at satisfactory level, improvement I would like to see is ability to automatically update total navigation data base which currently is limited to region the car is in.
Test of the region’s have to be downloaded from MercedesmeconnectUSA website and then manually uploaded to the the vehicle navigation

This is my first Mercedes so I don’t have previous Mercedes apps to compare how well they did or didn’t work, however I have had other brand cars and the apps are way more inclusive.
I wish we could set/adjust heat/cooling from MercedesmeconnectUSA like other non luxury brands offer. I also wish we could open and close windows from MercedesmeconnectUSA as this technology is available for other non luxury brands already.
This is probably not an app issue, however we should be able to remote start the cars with 10-15% fuel. The cars are practically electric so there is no need to have it as high as 20% and they only stay on for 10 minutes so 10-15% is more reasonable.
I also don’t understand why we can’t remote start the cars if a window is open...?

Mercedes should be ashamed of themselves I’ve had the car almost two years and MercedesmeconnectUSA has not worked well at all. It worked intermittently for the first year then just kept telling me that my doors are unlocked and engine is running. Spent an entire year on the phone with the “support” constantly being told it’s escalated to Germany no answer no solution nothing. Finally got in contact with an amazing gentleman named David at Mercedes me support (he works nights 8pm-8am incase anyone wants to call for help) it took him few weeks but he was the o oh person in the entire corporation that kept his word and followed through. He made arrangements to bring the car in for service to update the computer. Well that was two months ago and it worked it was fixed but guess what it’s now back to not working.
Mercedes should actually fix this horrible App It’s garbage

Love that MercedesmeconnectUSA can check several monitor aspects of the car including mileage, door locks, door open status. Love the remote start feature from MercedesmeconnectUSA . I wish it would allow you to turn accessories on such as heated seat and steering wheel during the winter… Every other car maker allows users to do this with the remote start if it was last turned on. Also very annoying that you cannot turn off the email plus text message that must be sent every time you start the car, unlock the car, lock the car etc. Per the dealer there’s no way to modify. Haven’t called Mercedes me folks yet, but whenever I’m bored perhaps I’ll ask their opinion

How do you have such a horrible app ... it’s been known for years mercedes app is horrible... yet two years later it’s still as bad if not worse bc now I can’t even open my app to use it. Had better service wit a car that cost half the price.

Update - still ridiculously low quality app. I updated it a few days ago and now I can’t even use it at all. It’s just the logo and nothing else on the screen. Removed and downloaded it at least ten times since and still not working at all. Spent hours on phone the other day w customer service who still couldn’t get it to work. You should be refunding those for it not working properly. I bought this car to use it with remote start which won’t work now. I can gladly go back to another name to have higher quality products and services.

Just upgraded my GLS and was told to download this new app (vs. Mercedes Me). App is a facelift but left out a lot of useful functionalities. “Siri Shortcuts” are gone. Vehicle Manual is gone.

It’s buggy, not something I expect from companies like Mercedes. Not sure if the testing was done at all. I keep getting false alarms of car being unlocked randomly. My TPMS only reads from 3 out of 4 tires at any given time. Locking/unlocking works 6 out of 10 times only. Remote start works 7 out of 10 times. If car is parked in Garage, forget about using any functions of MercedesmeconnectUSA , the car is “unreachable” (which wasn’t the case with the older app I used with 2018 GLS). Send to car function works only 50% times.

Hoping you guys are working to fix issues.

MercedesmeconnectUSA used to work great however since they did the “update”, not so much. It ALWAYS says my car in “on” and the “windows are open” when the car is OFF, locked and ALL the windows are closed. It’s beyond annoying. At one point I was concerned about seeing this so I went all the way back down to the parking garage only to find the car was just how I left it, LOCKED, ALARM SET & ALL WINDOWS UP. Even though this was the case (and always is after I arrive home), MercedesmeconnectUSA ALWAYS says my car is on and windows are open. It was initially stressful to log in and see that, now I know MercedesmeconnectUSA is crap and it’s ALWAYS going to report it even though it couldn’t more incorrect. I don’t even use MercedesmeconnectUSA anymore since it doesn’t report the information correctly.

MercedesmeconnectUSA does what it says it’s going to do as long as you’re talking about an iPhone! But an Apple Watch does not recognize my 2021 car nor does it allow me to start it from the Apple Watch or any of the other features. It consistently tells me that it needs to pair with mbrace but my car doesn’t work with mbrace. As a matter fact it doesn’t know my car which is the GLA 250. However when the doors open MercedesmeconnectUSA on the iPhone pushes to the watch so that I can lock the door with MercedesmeconnectUSA on the phone. There are no controls for the car on the watch. Which after spending as much money as I did seems ridiculous when a Kia can darn near be driven through their Apple watch app.

Update: I’ve been contacted by folks from Mercedes Benz USA; however, I’m not sure if they have access to the Mercedes Me Connect app. Every question I had for them ended with “we can’t answer that question”, that’s another department and we can’t talk to them. Why bother contacting me if you can’t help me. Trash MercedesmeconnectUSA and start over. I can’t use remote start. Other options such as retrieving documents refers me to the first version of the Mercedes Me app. You have to be kidding! There are some things you’re supposed to be able to do with MercedesmeconnectUSA but it doesn’t work and other things you have to login to the portal on the Mercedes Me Connect website. Both are difficult to use and if you can get passed logging in on the portal, good luck! I’ve had to change my password numerous times when I log in to the portal. What a dumpster fire of an app you have here Mercedes Benz! If I had to depend on MercedesmeconnectUSA to drive my vehicle, I have to walk everything I go! 👎🏼👎🏼👎🏼

I used the last version of MercedesmeconnectUSA on my 2017 Mercedes Benz and it always worked. This version is giving an error message: remote start failed; within a couple of minutes I receive another message: vehicle engine was turned off after running for ten minutes. I constantly see the wheel of death as I wait for remote start to do ??? That’s my initial view of MercedesmeconnectUSA. I hope it gets better.

I have had the privilege of moving up to owning a Mercedes last year and I cannot believe how terrible MercedesmeconnectUSA is and the features that are to be used by MercedesmeconnectUSA only. The auto start doesn’t always work and when it does it’s not like MercedesmeconnectUSA or auto smart will heat or cool the vehicle based on the rest of the diagnostics. MercedesmeconnectUSA is borderline useless. I had 2 Lincolns prior to the Mercedes and both of those vehicles had auto start on the key fob and were waaaayyy more advanced and effective than MercedesmeconnectUSA. When the auto start actually does work on this Mercedes app it’s not like it’s warming or cooking the interior of the vehicle which is the ONLY reason for auto start since new cars engines and oil do not need to be warmed up like older vehicles. And nevermind getting into the Lincoln app which had great features and all the features actually synced and worked all the time. It is an absolute shame that I own a world class vehicle in Mercedes E53 with an absolutely terrible vehicle sync application with this garbage app. Mercedes should be ashamed.

If I could give zero stars I could. I just purchased a 2020 GLB and was told instead of the remote start on the keyfob that Mercedes uses MercedesmeconnectUSA. I’ve had the car less then a week (love the car by the way) and I MercedesmeconnectUSA is completely useless.

I try to start my car in my garage 100 feet away so it’s warmed up to leave (Indiana winter) and it takes it forever to start the vehicle or it times out and does not start. It does not make for much luxury getting into a freezing cold car when my Honda I just traded in has this feature on the keyfob! The same goes for the unlocking and locking feature, I cannot even unlock the car from MercedesmeconnectUSA in my garage.

Please fix MercedesmeconnectUSA, you have a crap app with a very expensive car, it doesn’t make sense, and takes away from the overall satisfaction of the vehicle. If apps aren’t there yet, just put the remote start back on the keyfob, it’s not rocket science.

I used to work for Ford corporate, not a dealership, and understand the challenges of creating an app that can connect with a car, but wow Mercedes has really dropped the ball with this one.

I’ve always wanted to drive a Benz, especially being a huge F1 fan and looked forward to the day of finally getting one after I left Ford. While the car is nice, the functionality of MercedesmeconnectUSA and some of the drive conveniences severely lag the tech that I was used to in my Ford.

I was actually quite shocked when the Remote Start feature didn’t automatically sense the outside temperature and turn on my seat warmers, or even rear window defrost. The Ford Fusion does that!

And it takes sooo long for the cabin to warm up. Some other things I had to get used to as well was the engine shutting off as soon as you grab the door handle for “security measures”. Quite annoying when again, this didn’t happen in the Fords.

Other annoyances are the fact that MercedesmeconnectUSA isn’t reliable and often isn’t able to communicate with the car, which defeats the whole dang purpose of have remote start. These little things add up and it’s so frustrating to see a luxury car manufacturer like Mercedes be outclassed by a mainstream OEM like Ford.

Fix this please!

When I first started using MercedesmeconnectUSA with my 2019 one year ago I thought it was great. Seemed to work fine except a little slow with the auto start. In the last week I have had several alerts that my starter battery was low, and to drive the car for at least 30 minutes, which I did, about 6 times and still getting alert! Even worse I have received 4 alerts in the last 24 hrs that my car was unlocked and a door was open. I obviously panicked at first that someone was breaking into my car, causing me to leave my office and run into the parking lot to find my car perfectly fine and locked. After reading all the similar reviews I feel like an idiot for that. Horrible app simply because it can’t be trusted! Fix MercedesmeconnectUSA and do not send me a message to contact you directly!

This has the be the worst, most convoluted, and poorly engineered service of any auto manufacturer. As a sidebar, whoever thought it was a good idea to remove all the radio control buttons (and presets) from the car should be fired. MercedesmeconnectUSA rarely works and the main Mercedes me website is even worse. All I want to do is personalize my vehicle which doesn’t seem to be asking for too much but apparently it is. If anyone knows how to clear radio presets in the 2019 vehicle without resetting the entire car Id like to hear it.
This is my 4th and last Mercedes I buy because of the over promise and under delivery of vehicle electronics. It’s pathetic that Ford has been on the cutting edge and Mercedes can’t even maintain a connection between MercedesmeconnectUSA and the vehicle. I feel like I’m entitled to some refund for this bs.

I have a 2019 Mercedes ...

It took longer than 2 weeks after picking up the car, constant calls & emails to Customer Care, escalating the issue to a Customer Care manager, leaving the car at the dealership for 1 day for their service manager to work on it, and activating the AT&T data - then it activated & connected...
Now that it’s all connected, MercedesmeconnectUSA works like a charm as described & is wonderful! You can see all information & remote start & track your vehicle...love it now but the journey to activate it was a long & winding road ...

If I could give negative stars I would. MercedesmeconnectUSA constantly crashes. It sends notifications that the car is unlocked when it is locked constantly. What a joke. Complete waste of time...makes you second guess yourself. Have been in the middle of a work out & run out to check after receiving the unlocked notification only to find out it is locked. Not very reassuring when you have valuables in the car. The remote start doesn’t work if the car has less than a half tank of gas. Completely impractical. The car only runs for 10 min. Not to mention that if you do have enough gas if fails the majority of time.
My husbands Ford has better functionality. Will make me look at different options when my lease is up.

I don’t think I ever written a review. This is that bad where I have to vent. I can’t help but feel like a 2019 car of this cost should have an app and remote services that actually work. Some of the remote services have never worked, and the ones that occasionally work like the remote start and door unlocking/locking only work maybe 1 out of 10 times, and that’s only after repeatedly trying and getting error messages to “try again later” or that they’re not available for “technical reasons”. MercedesmeconnectUSA has an option in it for “app support” and that doesn’t even work. Constantly telling you that you didn’t type in the correct 5 digit CAPTCHA. Still waiting for a response from the Mercedes me portal to also try to troubleshoot.

MercedesmeconnectUSA is so worthless it RARELY works but boy when it does it tells me my car is unlocked when it’s not, my doors & trunk are all open when their clearly not or my personal favorite “your engine has been started” in the middle of the night!!!! It’s so embarrassing that I have this extremely expensive vehicle and can’t even remote start like every other car owner can! If I get past the spinning wheel I’m fortunate I guess. I’ve never screamed more at an app than I have at this one....and to think Mercedes has the audacity to think they can charge for this sh*t. The last version worked well and I rarely had issues. MercedesmeconnectUSA needs to be revised and ASAP! How many negative reviews do you need in order to make some necessary changes????

I got my Mercedes only a couple of months ago. For a week now MercedesmeconnectUSA has either been crashing every time I try to use remote start or just not working. I updated my phone, I deleted and re-downloaded MercedesmeconnectUSA . Nothing is working! Now I can’t even access MercedesmeconnectUSA because every time I try to open it it says “connection could not be established”. Doing the same thing on either wi-fi or LTE.

Honestly MercedesmeconnectUSA has a million bad reviews I don’t know why Mercedes has done nothing about it yet. They are supposed to have a certain standard to meet and MercedesmeconnectUSA isn’t meeting it. It makes it ten times worse that remote start is dependent on MercedesmeconnectUSA . Put it back on your key fob if you aren’t going to fix your app.

The majority of MercedesmeconnectUSA works just fine for car info etc. The thing that irks me is getting “vehicle unlocked” notifications when the car is indeed locked. Today I even had “door open” show up too despite the fact that I was standing next to the car with all doors closed and locked. I can however “lock” the car just fine when this happens, so there’s that. But seriously, is the unlocked notification really so hard to fix? Not worth the panic attack. Also, seems like it’s gotten worse not better with subsequent updates.

Can’t tell you how many time MercedesmeconnectUSA gives me a “timed out message” every time I try to use remote start and lock/unlock. All of the other features on it is just gimmicky extra fluff. Now that I don’t work for Mercedes anymore I can talk about how bad it is. Ive seen other cars with mobile apps and none work quite as bad as this. I can stand 10 feet away from my car, have a full bars on my service and a strong wifi connection and it always seems to never work. Also, when scheduling my service appointment, the dealership had no record of me in their system that I had made the appointment through MercedesmeconnectUSA .

As a new Mercedes-Benz owner, was very excited to be dialed in to the technological perks i.e. access to my vehicle via MercedesmeconnectUSA. Conceptually it’s great, but realistically...let’s just say I had a near heart attack just now seeing my engine was “on” as I was casually browsing MercedesmeconnectUSA...ran down to the garage, panicked, only to find out the engine was not running after all. Big sigh of relief but this will most likely be the last time I rely on MercedesmeconnectUSA for accuracy. I hesitated downloading due to the poor reviews; unfortunately it appears the negative call-outs have merit.

MercedesmeconnectUSA works about 50% of the time. Ive tried cell service and wifi (thinking it was my connection) - it just spins the blue circle. I close MercedesmeconnectUSA , restart my phone- the whole protocol we’re all familiar. No go. Trying to change your settings? Good luck. It takes you to the web portal and once again, spins. If you can log in, the menu is not intuitive. All im trying to do is change my notifications and add my pictures. Ive been at this for 30m and still havent solved it. I’m tech savvy- but MercedesmeconnectUSA isnt. Mercedes- figure out how to write an app, while youre at it can you remove the knob/mouse contraption and put in a touch screen? Its the 21st century.