Contact Total Connect Com Support

by R P M Is Real

Every time I open the app it tells me the thermostat disconnected from WiFi at some recent moment, like last night at 9:12, and service cannot be restored until I resolve this matter. But when I look at the thermo it shows a strong connection. If I re log in to the app, and then sever and re-establish the WiFi connection, then I can control the thermostat with my phone and from the website for maybe a few hours. Even so, it’s always telling me I need to register before I can have remote access. Thing is, this has been going on for two years. As recently as last night I tried calling Residio for help but, like so many times before, I spent about 45 minutes listening to a recording telling me how important my call was to them but all representatives were busy helping the other suckers who bought a Honeywell. I always make sure to hang up at least three minutes before the tinny music and lying announcer lady drive me to the brink. The faqs are of little help but they have accused me of having connectivity issues. I’ve got a houseful of properly operating devices as evidence of my innocence. The thermostat itself works fine hanging on the wall, as long as I can touch the controls. But so did the nothing-wrong-with-me! thermostat I so carelessly ripped from my wall and cast aside when I set this unit up, thinking it was the smart one. I did not know how much I would weep for the loss of my poor old thermostat.

by Lovingangeliz

Got this to replace and out of date thermostat. Was thrilled this was WiFi enabled to be run by an app, which meant no more running up & down stairs to set the temp. Only problem is I constantly get log in errors due to their servers being down or it looses connection to the WiFi. Had it trip the breaker for no reason and stopped working all together til we figured the breaker was tripped. This was on a night when it was snowing and 22 degrees outside! Then today - again connection error with the WiFi lost & servers down, it comes back up a couple hours later but the darn thing isn’t registering commands or connecting correct info with the app. Turned our heat up but it never registered the house temp changing and the heat keeps running nonstop. Had it set for 60 and it says the house temp is currently 54 so it’s running. However we are burning up! Checked house temp with my other thermometer and it says it’s currently 66 in the house but this thermostat isn’t registering it & keeps running! We have had this professionally installed with our AC we put in a year ago. It has been a pain in my behind! Soon as I can I am having the AC company put my old thermostat back in! This just get worse each month I have it. I wish I went with the other WiFi thermostat but I thought this was the better brand. Boy was I wrong!

by DrDave101

The app and thermostat are useful but really don't live up to the potential of a modern web enabled system. It is little more than porting a classic, first generation programmable thermostat to remote control by internet app. Just think of the features they could have added, like control based on current outside temperature - why have A/C on at all if it dropped to 65 degrees outside? That would be a big energy saver here in my area where it does often cool off that much at night in the summer. I also take issue with their deceptive marketing and packaging. Some of their models have local weather on the thermostat itself - very cool. When i went to buy locally, the package mentions local weather and shows a picture of it displayed. Turns out my model does not have that. even the support guy thought it did but after far too long found out that it doesn't - the local weather display is from the online interface if i log on thru the web. if i'm on the web, I can choose any number of weather sites so it's irrelevant and should not be featured in such a prominent way on the package. By that point it was already installed and I had written wiring notes on it inside with a Sharpie so I couldn't return it and exchange it for the next model up that shows the local temp on the thermostat itself.