My Synovus Reviews

My biggest issues with MySynovus are 1: it doesn’t up date my amount automatically. I need to know how much money I have so I can budget accordingly and not overspend but I can’t do that when I’m never sure how much money I have in my account. My 2nd big issue I’ve had a lot of trouble with is the facial recognition. It seems like I’m having to uninstall and reinstall MySynovus every month because it keeps removing my facial recognition and won’t allow me to reactivate it without all the hassle. I’m not happy with this because I really rely on my online banking. MySynovus is so terrible, I’ve even considered switching banks so I can get better service.

I’ve been with this bank for almost two decades and they used to be wonderful. In the last year I have experienced more issues and blantant disrespect to the point that I absolutely do not trust them anymore. They have bad faith business practices, don’t take accountability for their mistakes, and don’t follow their own policies. Back in August I had to order a new bank card due to fraud. I paid the fee to have it overnighted because in this day and age not having a debit card is a safety concern. Two weeks later I had not received it. Customer service said that it wasn’t their fault and refused to refund or send me another until I escalated the complaint. Even then they did not do their due diligence and I had to go through other means to obtain my card. It took close to three weeks. On top of that, I got charged multiple overdrafts for an erroneous charge and they refused to refund even though THEIR POLICY stated they would. They can’t be trusted with your money or its safety.

Absolutely terrible artificial intelligence in check image capture. I use many different banks and this is by far my worst experience. Everything else just works but the Synovus app causes me to resubmit over and over and re-write new checks just to try to get the system to accept them. It not used to be that way, but this update has made it even more difficult to do business with this company. I just wasted 15 minutes trying to make two deposits, and could’ve just driven to one of the few open locations and taken care of it manually in about the same amount of time. It’s not like the air is a consistent. Can’t read the bottom of the check fine take another photo, claiming I have two images of the front of the check, I do not. Claiming that the amount that I’ve entered does not match the amount on the check, it does. It feels like a failure of the blending of OCR and AI.

I don’t bank with Synovus anymore, but I do have a credit card. This new app has proven to be absolutely worthless for a customer in my situation. Nothing shows up on the drop down list when I try to make a payment (only “no options”), payments I schedule using the phone system do not show up under “scheduled payments,” and I had to request a paper automatic payment form to send back via mail (this is what the customer service rep I spoke to had me do). All MySynovus has done has forced me to worry that my payments are not actually in the system and then call customer service a million more times than I ever did before when the card used the Cardview site. It’s been months and the problems have not been fixed in updates. Did you test it at all for people who don’t have bank accounts, only cards? Beyond frustrating.

I have several accounts I use I deposit the money into this bank to transfer to others but worst idea ever they charge you $34 to stop a transfer! who does that!!! it’s my money I should be allowed to move it without being charged a ridiculous fee!
I just wanted to move $50 to another account but for some reason it doesn’t wanna go through so I tried canceling it that’s when it prompted me that canceling will cost me $34 most of what I was trying to send !!! It’s all because they teamed up with Zelle worst bank In my opinion. they also have my wife’s work check on hold for almost a month just because her account is new but they didn’t even tell us ahead of time that’s they were gonna hold it for that long we got rent to pay !!!!

I tried to close this account because there were no locations near me after moving. After many attempts, I finally was told I had to have a zero balance and / or write a physical letter requesting to close the account. Well, I forgot about the letter due to work schedule which keeps me away from home working on boats. I received a letter saying I was now automatically enrolled into an account which will be fee based. The whole reason I joined at this bank was to avoid checking fees. How hard can it be to simply close the account? By the time I get back home and write a letter to request closing my account, I will probably be overdrawn because I moved my funds to another bank that doesn’t charge fees and actually pays interest on a balance.

MySynovus has a great layout, but it’s not as functional as it should be. Crashes constantly, logs off, will tell you your credentials are incorrect for days and then magically work again later, but also won’t let you change your credentials during this glitching. If you need constant access to your banking data, good luck. Because they won’t even email you when they’re having issues with MySynovus , but they’ll let you sit on hold for hours at a time. Great when functioning, but rarely functions at full (or even half) capacity. Sad for such a great bank.

I would say MySynovus goes down maybe twice a week if not more? There have been many times where I need access to my account and don’t have it. MySynovus appears to function fine but they still are doing constant “maintenance” and “updates” which appear to have no effect on the overall functionality of MySynovus itself. I’ve never dealt with this with any other banking app. Not sure what the issue is but they need to get it together because it’s a constant problem and I don’t love having to roll the dice every time I need access to my money.

I came from another bank with a much better app so I have high standards for my mobile banking app experience. The balance is never accurate or up to date. My other bank would immediately pull the fund out when you pay something, even if it was pending. When I transfer money from on account to another, it shows a false balance that is higher than what it actually is. I do like the Face ID login option and the ease of transferring money from one account to another. Overall, I will be switching banks due to problems with MySynovus and there is also an issue with my husband’s debit card.

All and all a very useful app, but I can rarely ever get the fingerprint log in to work so I have to type in my password more often than not. It is also not as user friendly as it could be. There are too many steps for submitting and completing a transfer (you are not finished when you think you are) and choosing the accounts to transfer between is clunky. The scrolling choice sometimes changes and you think you have chosen the correct accounts to transfer between initially, but then you realize too late they weren’t. You have to spend too much time verifying that everything is correct before proceeding. I use MySynovus quite often so I have everything memorized now but I have been caught with my pants down so to speak when I think I have transferred money to my debit card account just before running a transaction and then find out I didn’t when the card is declined. Embarrassing at times.

MySynovus allows you to see activity but lacks the ability to manage the debit card(s) associated with your account(s). This is a BASIC function that I have in other bank apps and my credit card companies.

Even more troubling is you have to download a completely different app (Synovus Card Alerts) if you’d like to set up and receive alerts which requires separate login credentials and takes up storage space.

If this wasn’t enough there’s not even a way to identify the debit card number associated with the checking account in either app. This is especially important when you have more than one account like I do. Very disappointing.

Even though the option for Background app refresh is enabled, MySynovus never refreshes until you launch it and wait a little. It’s so frustrating not to have real time data upon opening or be able to have real time balance/threshold alerts.

I know this is a functionality that is available as my other bank (a small bank compared to Synovus) has this functionality. If I make a purchase that puts my account below threshold limits I have set, I immediately get a notification from my other banking app with my current balance as well as have current balance info upon opening MySynovus . This functionality isn’t available on the synovus mobile app. I have to make sure to open MySynovus numerous times a day to know real time what activity/balance is for my synovus accounts.

I have several banking and Credit Union accounts. This one is in my top 2. It doesn’t crash while making changes, it’s easy to navigate, and the light comes on automatically when you are depositing a check via mobile deposit. I like Chase for banking but I’ve found that Synovus has perfected the banking app. It’s also easier for me to find a Synovus than a Chase. These are my top 2. Synovus’ ATMs also let you draw out money in smaller increments so that helps to keep me from withdrawing more money than I need, that keeps me from overspending. Good job Synovus!

I’m not saying that this is a bad app but it does take some getting used to as it is different from most. It might even be a little antiquated. For example, when I went in to add a biller it kept telling me that my credit card number was wrong. Little did I know the key was to add the recipient manually and then it wouldn’t know if the number was wrong. Doesn’t make any sense to me. Good points are: it does allow you to see a running balance and it has a great budget program! Still not quite enough to give it five stars.

While MySynovus was easy to use, when i failed to read through in full the mobile app statement and submitted, the system displayed a failed deposit message. Realizing my error I attempted again, this time, reading the statement in its entirety before submitting and it was successful. My effort could have been helped by a warning message that scrolling through the entire message is necessary before submitting the deposit. May be you can include an accept button at the end of message before the submit button would light.

Thank you for having an app that is so easy to understand and so helpful to our family. It is very important to let my bank know how much I appreciate them. I’ve been with Synovus since 1983 and it seems like it gets better and better and I am so appreciative on howSynovus takes care of our family. It’s so important that we feel like we are important to you and that is a wonderful feeling knowing the protection that you gave us ❤️ So thank you very much. 🙏 ....Sincerely Sandy Jennings

The update completely made MySynovus of no use for me on my iPhone and iPad. I’m going to have to switch banks because I can’t do ANYTHING via mobile. All my recipients are gone and everything is jumbled on my screen. Deleted and reinstalled and still nothing. Talked to support today who said they could see all my recipients and I can’t see anything. Very irritated and disappointed. Been with this bank for over 20 years.

I have been with this Bank since 1986(even from back when it was FNB) and the ‘in-bank’ tellers and all personnel have always treated me kindly and even often greet me by name.
Just now I completed a mobile deposit while visiting family ‘out of state’ without any hassle, so I say again: I do appreciate my Synovus Bank—an unusual Bank that still operates with a personal touch!
Blessings to all, Brenda Foote

Now I don’t normally write reviews, but this case is special. MySynovus is a must have for pretty much anyone who banks with Synovus. Being able to see your balance from a glance is extremely convenient. The only thing I feel like it’s missing is an iOS 14 Home Screen widget. Synovus, I respect your developers who made MySynovus, it is very well done and I’ve even tested it with some ways I can crash apps. Through those tests, it didn’t crash once. This is a 10/10 app for what it offers.

I used to use MySynovus all the time, almost daily. But apparently recently with some sort of update or something it has changed and it just simply will not allow me to login. It won’t even load the login screen for me anymore …and this is despite me deleting it off my phone and reinstalling it