Contact My Synovus Support

by Irenati

My biggest issues with this app are 1: it doesn’t up date my amount automatically. I need to know how much money I have so I can budget accordingly and not overspend but I can’t do that when I’m never sure how much money I have in my account. My 2nd big issue I’ve had a lot of trouble with is the facial recognition. It seems like I’m having to uninstall and reinstall the app every month because it keeps removing my facial recognition and won’t allow me to reactivate it without all the hassle. I’m not happy with this because I really rely on my online banking. This app is so terrible, I’ve even considered switching banks so I can get better service.

by HarpersCrow

I’ve been with this bank for almost two decades and they used to be wonderful. In the last year I have experienced more issues and blantant disrespect to the point that I absolutely do not trust them anymore. They have bad faith business practices, don’t take accountability for their mistakes, and don’t follow their own policies. Back in August I had to order a new bank card due to fraud. I paid the fee to have it overnighted because in this day and age not having a debit card is a safety concern. Two weeks later I had not received it. Customer service said that it wasn’t their fault and refused to refund or send me another until I escalated the complaint. Even then they did not do their due diligence and I had to go through other means to obtain my card. It took close to three weeks. On top of that, I got charged multiple overdrafts for an erroneous charge and they refused to refund even though THEIR POLICY stated they would. They can’t be trusted with your money or its safety.

by TheDoggo

Absolutely terrible artificial intelligence in check image capture. I use many different banks and this is by far my worst experience. Everything else just works but the Synovus app causes me to resubmit over and over and re-write new checks just to try to get the system to accept them. It not used to be that way, but this update has made it even more difficult to do business with this company. I just wasted 15 minutes trying to make two deposits, and could’ve just driven to one of the few open locations and taken care of it manually in about the same amount of time. It’s not like the air is a consistent. Can’t read the bottom of the check fine take another photo, claiming I have two images of the front of the check, I do not. Claiming that the amount that I’ve entered does not match the amount on the check, it does. It feels like a failure of the blending of OCR and AI.