Contact Carly OBD2 car scanner Support

by Lkcjjckl

I purchased the full version of the Carly app after testing with the free version as they suggested . I changed the battery In my 06 series 5 Bmw from a 110 Ah lead acid to a 92Ah agm battery the change was supposed to be easy according to Carly. However when I tried to register the new battery Carly crashed . I tried a couple of times and it did the same thing . I contacted Carly and they told me they new of the issue crashing yet they still sold me the app with no mention anywhere of the issue on the free version . They said they have an update for the problem . I don’t know how a lot of comments on here say their tech support is amazing , it’s not . I can’t get a date from them for the update even though I’ve tried a couple of times I just get the same generic response all the time . I have asked for a refund as they are promoting an app for a considerable price that they know does not function as described . Very disappointed in the app, tech support and generally everything with Carly . How can you charge someone almost $60 for an app and then have to buy the adaptor for a further $80 and you know your product doesn’t work ? Carly you should be ashamed of yourself and apple for allowing an expensive app that doesn’t do what it should be sold .

by MoonlightSurf

I have been using this app for almost 4 years and it gets more expensive and predatory every year.

Originally this app was exclusively for BMW/Mini. It offered more advanced functions for those cars. First it was $60 for the OBDII scanner (which has been updated and made obsolete several times) and $40 for the full version of the app. Relatively reasonable.

Then they added extra functions such as iDrive coding and battery registration which all individually cost $5-15. Useful features but it’s disingenuous to offer extra paid features on a $40 ‘full version’ app.

Now they’ve switched to a subscription model that costs $85/yr, and also introduced yet another version of their OBDII scanner. And they supposedly support every auto manufacturer now.

Not only are they demanding an absurd amount of money over only a 5 year period, but the actual functions outside of BMW are extremely basic, more or less on par with a $30 Autozone scanner. To top it off, support is absolutely abysmal. They rarely respond and when they do, it is a short email in broken English referring you to their own FAQ section.

This used to be a convenient, less expensive alternative to an expensive Foxwell unit, but now it is much more expensive and less capable. And this is to say nothing of future revisions or price hikes (which seem quite inevitable).

Just buy a Foxwell and save yourself the headache.

by Zipper412

I bought this scanner to help me identify my check engine light codes and I order to do so you have to pay for a year subscription. I wasn’t aware that I needed a subscription just to use the scanner in general so I figured I’d by a month subscription just to test it out but you have to buy a full year which is quite pricy 90$ a year for all cars. And after buying it all I connect to my car and the app is trash and the connection works half the time if it wants to. And it doesn’t connect to the check engine light. I have an obd2 scanner and I know what codes I have but not this Carly it doesn’t work as an obd2 scanner. Waste of money. I would not recommend anyone wasting their money on this device especially since they charge you a yearly subscription to use it. Don’t buy it.