Contact Fing Support

UPDATE: (** see “previous update” below”) Developer contacted me regarding my review. I STILL want my old version back! To add insult to injury - developer says they’re adding a paid ad-free version. WHAT?! But you’re still getting my data!!! My data is far more valuable to you than ads. So... no ads for paid version, but you still get valuable data for free! What a racket!! I better be able to opt out of sharing my data if I have to pay for what was use to be a free app with no ads. ========================= ** PREVIOUS UPDATE Latest update might of had some fixes but it also seems nice little annoying ads were added, too!?? So now - one star!! I signed up so now Fing is capable of gaining and analyzing EVEN more of our personal network and device data and I STILL have to have ads in the app?? What now - I have to purchase the device to get rid of advertisements? My data is worth more!! Boo!!! One star!! ========================= ORIGINAL REVIEW: This is Fing “limited”?? If this is what limited looks like to these guys then these developers ROCK! For general network analysis, to be able to see REAL names of items on your network this is more than enough power for the general user. I can’t imagine what power it brings to the pro user. I have other network tools, “Net Analyzer,” “LAN Scan” and all ‘em cripple even their already scaled down free version. Fing? It just works!

Well seems like fing is doing what he’s supposed to,I think, not sure... I contact tech support and all I seem to get back is an auto response saying I’ve opened a ticket then 2 days later I’ll get another auto response saying “How did we do” word to the wise, If the cable co comes to service your home or business REMOVE FING AND DONT MENTION IT” they came out to my place and I told them the problems I’ve been having and he was very curious on how I knew all this information. I asked if he knew about Fing Box, 3 different cable repair men said “ no, what’s that? I’ve never heard of it”! Well when they got upset due to me having a lot more information than him ( so I thought) they all on different days pull out their phones and I see the fing app on their phone! They couldn’t backpedal enough, throw out more lies and leave fast enough saying a supervisor would have to come out. Then they hooked a big box outside to my cable and fing went through all his colors, went off, turns back to white, which is a Reboot mode and it’s never been the same and fing support has not answered any thing I’ve asked sense. I WOULD LIKE TO GET AN EXCHANGE!!! But for now ..... nothing but auto response saying “ Hey, How did we do... would be nice to actually get a human response and a support phone number to contact a human being!!! Technology has passed humanity.. it’s sad ... Mark R.

After receiving the request for the petition by the maker of this app and companion hardware, I have a few questions that I feel need to be addressed. 1) Did the API calls that were used go away only in iOS 11.0.3 or were they already gone in iOS 11.0? 2) If iOS 11.0 caused the app to lose certain functions, why didn’t the developers realize this much earlier when previews of the OS had been made available? Was the functionality present until the golden master? Shouldn’t the users have been warned by the developers not to upgrade to iOS 11 if they relied on the app? 3) Were the API calls under IOS 10 officially documented? If so, I would agree that taking those away in 11 would be unfortunate, but remember my previous point about not knowing at this point how long the developers knew about this. If the developers used undocumented API calls, as some do (it’s a rather tempting thing to do when you come across a useful function call), they should not play victims now. Anyhow, I don’t think that we know the entire story of how this situation came to be and I wouldn’t put my name onto any petition until the above questions have been answered.