HealthTap — 24/7 Telemedicine Reviews

HealthTap — 24/7 Telemedicine Reviews

Published by on 2021-06-23

Get high-quality, affordable telehealth when you need it. Schedule recurring
appointments with a primary care doctor of your choice or get 24/7 urgent care
within seconds. THE BEST VALUE, WITH OR WITHOUT INSURANCE: HealthTap offers
multiple ways to connect with U.S.-based, board-certif...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

HealthTap — 24/7 Telemedicine Reviews

  • By


    First time using it & I am so glad I tried it. I was skeptical at first & afraid it’d be a waste of money, but it IS real y’all. A bit pricey (not going to be a $20 copay like a regular ol doctor visit) but it is SOOO worth it. Literally you can talk to a doctor either through video chat, phone, or text. I’m very anti social lol so I was so glad to just be able to text back and forth right away. No getting dressed, driving to the doctors office, waiting to be seen, etc. it’s literally right on your phone. For mild illnesses where you pretty much know what’s wrong & what you need but can’t get because it’s prescription only, this is great. I already knew what was going on with me & needed diflucan because OTC treatments don’t work for me. Told the doc my symptoms, he asked some questions, etc. and within about 5 minutes he sent a script over for diflucan to the pharmacy that I use & boom I picked it up an hour later. Love it. So much better than waiting a week just to get an appointment for my doctor, dragging myself there when I’m already miserable from whatever I got going on, & then waiting to be seen.

  • By

    Decent but

    App was good and interface was good. Doctor was good - friendly, helpful, listened carefully, talked as long as I wanted. However, he wasn't sure about how the patient side of the app worked. Not his fault. We assumed I'd be able to continue the convo at a diff time and that's how we left off - that'd id update the next day and see if his suggestions helped. But I can't do that because it wants me to pay again.

  • By

    Accessible healthcare

    It’s been about two years now since I have started using HealthTap. I don’t have health insurance and seeing a psychiatrist is so affordable with the app. I mainly use this app for psychiatry and I have yet to find another medical app that’s as affordable. I have also experienced great customer service. I have reached out to them multiple occasions with different issues and it’s always kindly and reasonably solved. I believe HealthTap has two types of subscription. I’m subscribed to one of them. The app isn’t perfect and depending on how you use it, you might not be as satisfied as me. I see it improving over the years though and they have added new features. As of now, I’m definitely going to continue using it. Thanks HealthTap for making healthcare more accessible!

  • By

    Helpful, but...

    ...the Symptom checker part of the app is awful and has been for quite some time. Each time you attempt to add a symptom, the HealthTap symbol circles, as if “working” for 30 secs-several minutes...for EVERY symptom! I got up to 30 symptoms (yes I have that many) and it wouldn’t let me add anymore. (Getting to 30 symptoms took me over 45 MINUTES due to the “working” symbol. THEN I finally just hit the button for “Results”...(there’s that stupid symbol again), but did nothing (asking me to add another symptom...but I couldn’t bc 30 is max. So I tried “Results” again...(WORKING HEALTHTAP SYMBOL)...then back to the “Add a symptom page”. In other words, I wasted an hour of my day today for nothing more than to add to my frustrations, anxiety, irritability, and depression!!! Thanks HealthTap!!!

  • By

    Dr Brad Goldenberg was TERRIBLE

    I want a refund. Use a different service as there are plenty out there. I’ve tried several in the past and NEVER had service this horrible. Worst bedside I’ve ever had. Dr Brad Goldberg was a total jerk. I was on around 12:05 and his last communication with me was at 12:09 and I waited till I was kicked out for my 30 mins for him to respond again and typed questions for him with no response. The call ended with no further interaction from him. He didn’t even ask questions about symptoms! He did address my issue which is why I called in today so I’m leaving with 0 - nothing to fix my sinus infection. I offered to supply my recent visit for my annual Doctor appt 2 weeks ago and he refused to respond to that as well. HE IS TERRIBLE!! RUDE, disrespectful of MY TIME and money, and useless since he didn’t address any options for treatment. I WANT A REFUND!!

  • By

    Awful Service

    I just paid $44 for an appointment, the call was “dropped” mid consultation and the number I was given to contact the dr to complete the consult was disconnected! I called customer service and the tech support dept was the only dept available. She said the dr closed the consultation out and I’d have to pay for another consultation. Of course I pitched a fit and she said, well I can issue a refund, but it’ll take 4-5 business days to process. Are you kidding me?!?! I said isn’t there some way you can just give me another consultation? Not unless I pay again! Ok, that’s ridiculous!!! She said she’d try to call the dr but there’s no guarantee they’ll respond to her since it’s a holiday. Well ok, maybe if you can’t promise service on a holiday you shouldn’t offer services on holidays!!! So frustrating. I’m still sick and no meds!

  • By

    No help after money is taken.

    Prescription was out of stock at all pharmacies, since it is an online consult there is no doctor to call to change it to a lower dose to get it now. Called customer support to try to get some help and was told it was not their fault and I would have to pay another fee to get the prescription changed. Which is annoying, but not a huge deal. It was the incredibly rude “helper” on the phone who really set me off. To already be sick and frustrated and then be told to basically go screw myself is a joke. Can’t have sympathetic customer service? Then watch your reviews go right down the toilet.

  • By

    Good place for questions

    I love the fact that I can ask a general or specific medical question for free and it sends it out for many doctors to answer so you can get a wide variety of feedback. I have not hired a doctor yet but I'm considering it. Plus you can search already answered questions that may be similar to yours. Great place for medical information!

  • By

    Your App

    I tried to up date the App it still says I need to up date. It’s on Version 7.

  • By


    I have tried to use this app to access information regarding my health symptoms but have been trying to log on for the past 30 minutes and have yet to achieve any ounce of success. I would say that this app is totally not user friendly. If you need health information regarding your chronic health concerns do not I repeat do not use this app. You could get more effective treatment and care through your local emergency room or ems. Who were the creators of this app hoping to serve. I guess not any consumer. Confused consumer🤔

  • By

    I get great help from the doctors on this app. Thank you.

    HealthTap can give you a lot of peace of mind when you can ask questions and get doctors' answers at any time. It is very helpful. Thank you team great for your hard work.

  • By

    Poor communication with drs

    The theory of this app is great, however it is meant to save you time but in fact the doctors have 48 hours before they have to reply to you. This is not stated anywhere in the app before you pay. So if you need antibiotics for strep throat don’t use this app. In 48 hours you’ll be so sick you’ll have to go to the hospital. So much for convenience. I’ll stick with Doctor on Demand app.

  • By


    Amazing that you can get health answers from US doctors for free. And after getting a free answer, you can make a virtual appointment with a specialist, or drop in to a primary care doctor visit without any waiting.

  • By

    Waist of money!

    Unless you are looking to subscribe to a doctor access or a simple second opinion it’s a waist of money! This app began as the perfect solution to all the money spent for those of us who will never meet our deductible. Now it’s pointless. I just told a doctor e were unable to be seen by an ophthalmologist for an emergency and needed a diagnosis and medication. She literally said seek medical attention immediately... and that cost me $49!

  • By

    Good app for medical advice.

    This app has helped me asked doctors of Health questions that were answered faster than my own doctor returning my phone call to his answering service.

A better way to Contact apps

You can now contact HealthTap — 24/7 Telemedicine customer service directly
via Email using our new site -

Contact HealthTap — 24/7 Telemedicine directly

Is HealthTap — 24/7 Telemedicine Safe?

No. HealthTap — 24/7 Telemedicine does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 2,598 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for HealthTap — 24/7 Telemedicine Is 17.2/100.

Is HealthTap — 24/7 Telemedicine Legit?

No. HealthTap — 24/7 Telemedicine does not seem legit based on our analysis. This conclusion was arrived at by running over 2,598 HealthTap — 24/7 Telemedicine User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for HealthTap — 24/7 Telemedicine Is 17.2/100.

Is HealthTap — 24/7 Telemedicine not working?

HealthTap — 24/7 Telemedicine works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with HealthTap — 24/7 Telemedicine? Report Issue

Leave a comment:

Why should I report an Issue with HealthTap — 24/7 Telemedicine?

  1. Pulling issues faced by users like you is a good way to draw attention of HealthTap — 24/7 Telemedicine to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a HealthTap — 24/7 Telemedicine customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using HealthTap — 24/7 Telemedicine.

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