Redstone Federal Credit Union Reviews

So from the look of things, Redstone has decided to bring their mobile experience in-house. Also from the look of things, this is a terrible idea. A perfectly functioning banking app is now bogged down with poor design and completely unintuitive data display. Not to mention that I thought my account had been hacked, since this massive change was not acknowledged with any sort of notification in advance, nor any in app messaging to notify me that these changes were taking place. In fact, here on RedstoneFederalCreditUnion Store it shows that the latest update took place two months ago. The person in charge of digital user experience at Redstone, Sean Jones, trumpets on his LinkedIn that he has “saved +24k manhours and $2.6 million in contract costs” and we can now see the fruits of his efforts. IT’S A VERY BAD USER EXPERIENCE. Big mistake, Redstone… watch your customer metrics going forward, you are not going to like what you see.

In general, I am happy with RedstoneFederalCreditUnion. However, it is really annoying that RedstoneFederalCreditUnion logs me out when it is switched to the background even for a few seconds. I’ve looked for a setting to change this but cannot find one. I’d like to be able to quickly check a spreadsheet or another financial app without having to log back into the Redstone app every time. So, 2 stars. UPDATE: STOP LOGGING OUT WHEN APP IS SWITCHED TO THE BACKGROUND. It isn't unreasonable and for a user to need to see more than one app during a session so switching to another app should not immediately log out of the Redstone app. Lowered to 1 star rating.

RedstoneFederalCreditUnion update is the worst update I’ve ever seen. The entire UI is horrible. It looks normal on the account splash page but when you select a account, everything goes downhill. It looks like a Word document and the shift+- is used to differentiate the information groupings AND in order to have the info on the same line they just used the tab key. Then they tried to be fancy with the Times New Roman font and bolded everything but the date. I really hope they rollout a new version that favors the one before this version. If they can’t, at least update this version to, at least, reflect an excel document.

I have used RedstoneFederalCreditUnion for years with little to complain about. It’s. Banking app and it worked for tracking transactions and balancing my accounts.
But the update to the most recent cashflow interface is awful. It’s hard to read and it’s not clear.
It can be discerned but it seems like a step backwards in design. The previous method made it very easy to see the difference between pending transactions and cleared transactions. You could also more easily tell a deposit from a transaction.
While I don’t necessarily agree with ‘if it ain’t broke don’t fix it’ and ‘that’s the way we’ve always done it’ there has to be a better design than that.

I’ve been a member of the Redstone Federal Credit Union for over 30 years now. I have been using RedstoneFederalCreditUnion for quite a few years now and I have to say that next to the Vanguard mutual fund app, RedstoneFederalCreditUnion is the best one I use. The functions work consistently, the updates make it better when it needs to be better, and we don’t have any major problems with it. I decided that I should write a review about our credit unions app because I’ve had trouble with so many other financial apps that just don’t work right. Kudos to Redstone IT department.

Injects ‘offer’ alerts into app messages that ONLY go away by clicking on the fake alert. Nothing like having personal banking alerts mixed with FAKE alerts that ‘you have new offers to activate!’... Even then the ‘Offer’ alert moves from the message menu to the parent menu, with more alert tags to get users to click it again.

You think you may have a legit account problem when seeing the number of RED Alert badges, when its just deceptive ‘Offer’ spam. Redstone has always been a good credit union with great services, but suffers from questionable third party practices.

Best to totally disable Redstone’s app badges since they can’t be trusted to give legit account messages.

Have used RedstoneFederalCreditUnion for years now. For the last few months the check deposit feature only works occasionally. It takes a pic of the check that looks perfect but then forces you to clear the image and retake it over and over and never lets you deposit. I have tried different checks, different devices, and it only works intermittently. Please fix!! I hate having to drive all the way to a branch to deposit a check I should be able to deposit on my phone.

I’ve used RedstoneFederalCreditUnion for about 2 years and was content with it’s features. RedstoneFederalCreditUnion made my life much easier. However, the last update has problems. When I go to schedule a payment on my credit card, I go to click “credit card info” ( like the tip tells you to and like I have always done prior ) but instead of taking me to a page to continue the next steps, it takes me to a Redstone website sign in page. Even if I sign in again, it refreshes and tries to make me sign in even though I’m already signed in. I am worried if this is not fixed I could end up late on my credit card payment. I have NEVER been late on a credit card payment. I will change my rating of RedstoneFederalCreditUnion and leave a good review if this is fixed soon. Please look into this issue. I read other recent reviews with similar problems.

I don’t currently live where I can just walk or drive to an RFCU branch. Occasionally I have a deposit in excess of their $5000 mobile deposit limit, but they have no way to adjust or waive the limit. This means that I have to mail or FedEx checks (an added expense) and THEN wait two weeks for the checks to clear and my funds to be released.

The people on the phone tell me it’s for my protection. This is nonsense; it’s for theirs. I can recognize corporate BS when I hear it.

I love the Redstone banking app, it’s convenient & I always have it available for all of my banking and financial needs.... I use to balance my checkbook often & after using RedstoneFederalCreditUnion for some time, I stopped.... I always know what’s in my account, get alerts & can transfer funds to and from accounts at any moment of the day. I love that I can keep an eye on my kids account as well.... must have banking app

From the moment you enter the building or driving through the drive up the Redstone crew makes you feel like you’re part of the family their customer service is Exceptional and Professional. They really care about their Customers well being and banking needs and concerns. Glad to be apart of such Wonderful Team

RedstoneFederalCreditUnion is no good. It’s constantly “unavailable”.. Been trying to turn my debit card back on for hours now-and I keep getting “Application is unavailable. Try again later.” Then I go to website to log in and it says “We are updating our system. Try again later. “.. at least give a warning. It’s not the first time. Can’t believe I have absolutely no way to access my money...

I love RedstoneFederalCreditUnion, but it does have some limitations. Please update RedstoneFederalCreditUnion for the iPad by adding Fingerprint touch for login. Also, please have the developers fix the Popmoney part of RedstoneFederalCreditUnion (also in iPhone app too). I have to go to the online version via my browser to send Popmoney to my other bank. You can store a direct link to another account via the online version, but cannot do so on the either the iPad or the iPhone app.

I have been using RedstoneFederalCreditUnion for years now and can say enough about how handy it has become. I rarely visit my branch office anymore. I can see multiple accounts and deposit checks to each. I even have my kids accounts and can transfer them money anytime for emergency’s. Now that my daughter is starting college and moving away. I cannot say enough about how handy that is. Thanks so much.

In 1995 I had an account with you, but my ex husband got that account. 29 years I came back with a total mess hopping you might see fit to let me back.

I think her name was Melissa, she told me to do some little things, and I did. I have NOTHING bad to say. Zero! You took a chance on me, you trusted me when I did’t really trust myself. I have several awesome accounts, and it has helped me with my credit score!

Come on up the Mountain, we need you and I am so darn grateful!

Redstone Federal Credit Union is like no other banking place in the world. I fell on hard times
they work with you, to me they are like family. I
have never had a banking institution go above and beyond like Redstone Federal Credit Union. Redstone Federal Credit Union should be very proud of the employees they have, they all I have come in contact with over the 20 plus years have been very professional. Thanks for all you do for your members and community.

Lisa Compton

I have been banking with REDFCU for over 10 years now & I have NO complaints at all! All of my banking needs has been peaceful and convenient throughout the years. Whether it’s daily transactions, unauthorized/fraud charges, needing a car loan, personal loan, or mortgage REDFU has assisted me every step of the way. Each interaction I’ve had with a representative has been very professional and thorough and that means a lot. I have referred friends and co workers to bank with REDFCU and they love banking here as well.

I use RedstoneFederalCreditUnion daily. Balance inquiries. Paying daddy sharks, momma sharks, baby sharks, loan sharks... Making mobile deposits. I get confused when I have to go into a bank and interact with tellers. I wish I could upload a picture of me being confused at the bank but this is a text-only review. Just imagine a former Alabama’s kicker at his Inacura dealership when he’s not invited to his own sister’s wedding. Anyway, RedstoneFederalCreditUnion makes up for almost all of my millennial deficiencies 99% of the time EVERY TIME! I just wish there were mini-games to earn more “US dollars” or whatever the currency is on the RFCU app. Getting low.

All the features and ease of use are fantastic!!!! I especially love all the different text alerts I can set for myself. I get a text for every ATM withdrawal and Visa card transactions when the physical card was not used. This is such an easy way to track my bank accounts and credit cards in real time without doing anything other than looking at a text. This feature would have alerted my daughter of fraud on her account if she had known to turn it on. Also, RedstoneFederalCreditUnion is far more powerful and useful than what my wife and daughter have at their “popular” banks. Finally, I have never written an online review but this is too good to keep to myself.

It’s a 5 star if they just wouldn’t have problems turning on and off debit cards sometimes. They should send a notice in advance when they are going to do that. It seems to happen just when you need it on and could leave a person stranded if they can’t get it on! Otherwise it’s great!