Contact Redstone Federal Credit Union Support
Company Name: Redstone Federal Credit Union
About: Mobile banking* is a free service to members of Redstone Federal Credit Union.
Mobile banking allows you to complete financial transactions from the
convenience of your mobile device: check balances, transfer funds, pay bills,
deposit checks, view and activate your Redstone Rewards offers, locate branches
and ATMs, or contact us.
Redstone Federal Credit Union Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Redstone Federal Credit Union
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Redstone Federal Credit Union Website
Privacy Policy: https://olbregistration.redfcu.org/OnlinePrivacyPolicyPage
Developer: REDSTONE FEDERAL CREDIT UNION
Privacy & Terms:
https://www.redfcu.org/pdfs/AnnualPrivacyNotice_web.pdf
Can I trust Redstone Federal Credit Union app?
Protect your data and wallet. We investigate the developer's website (Redfcu.org), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Concern for customers down the tubes
by EttaLea
So from the look of things, Redstone has decided to bring their mobile experience in-house. Also from the look of things, this is a terrible idea. A perfectly functioning banking app is now bogged down with poor design and completely unintuitive data display. Not to mention that I thought my account had been hacked, since this massive change was not acknowledged with any sort of notification in advance, nor any in app messaging to notify me that these changes were taking place. In fact, here on the App Store it shows that the latest update took place two months ago. The person in charge of digital user experience at Redstone, Sean Jones, trumpets on his LinkedIn that he has “saved +24k manhours and $2.6 million in contract costs” and we can now see the fruits of his efforts. IT’S A VERY BAD USER EXPERIENCE. Big mistake, Redstone… watch your customer metrics going forward, you are not going to like what you see.
Update to cashflow interface is horrible
by MiriamElyse
I have used this app for years with little to complain about. It’s. Banking app and it worked for tracking transactions and balancing my accounts.
But the update to the most recent cashflow interface is awful. It’s hard to read and it’s not clear.
It can be discerned but it seems like a step backwards in design. The previous method made it very easy to see the difference between pending transactions and cleared transactions. You could also more easily tell a deposit from a transaction.
While I don’t necessarily agree with ‘if it ain’t broke don’t fix it’ and ‘that’s the way we’ve always done it’ there has to be a better design than that.
Logs me out when briefly switched to background
by Was Hopeful
In general, I am happy with this app. However, it is really annoying that the app logs me out when it is switched to the background even for a few seconds. I’ve looked for a setting to change this but cannot find one. I’d like to be able to quickly check a spreadsheet or another financial app without having to log back into the Redstone app every time. So, 2 stars. UPDATE: STOP LOGGING OUT WHEN APP IS SWITCHED TO THE BACKGROUND. It isn't unreasonable and for a user to need to see more than one app during a session so switching to another app should not immediately log out of the Redstone app. Lowered to 1 star rating.
Have a Problem with Redstone Federal Credit Union? Report Issue
Why should I report an Issue with Redstone Federal Credit Union?
- Pulling issues faced by users like you is a good way to draw attention of Redstone Federal Credit Union to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Redstone Federal Credit Union customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Redstone Federal Credit Union.
