County Federal Mobile Banking Reviews

I have been with SCCFCU for many years and overall it is pretty good. However the mobile banking needs some fine tuning on the biometric sign in. It is constantly having me input my I.D. and password instead of reading the biometrics. I think I this maybe a security measure. So maybe update the security so it is in line or up to date with other banking and credit card companies. This is the only bank that does this, that I do business with. It is frustrating, because sometimes I am away from where I have my password stored and then I must change it again, making it even more difficult to remember; because I have had to change it so many times. Argh! I hope this is fixed soon. Thank you.

Okay I got a notice saying my old banking app was going to be replaced with not one but TWO new apps. Why would anyone think making one good app split it into two? Why not make a superior app that can do what the two can?
Anyway I downloaded this one because how can one function without their bank app anymore these days... I go to login and it’s asking for my social security number. Excuse me why do you need that for a bank app? My card number sure, my account number, okay, but my social? I’m not comfortable with that. And CountyFederal doesn’t even have anything that assures me that it’s safe to enter that sensitive information like the lock symbol thingy or saying it’s “secure”. This whole thing has left a bad taste in my mouth and I’m not about it.

It’s been working perfectly fine the past years, but I believe the recent update has a bug or something, because it will not let me use Face ID no matter how many time I re set it up. Very annoying.

New App is terrible, the old one was better. I called SCCFCU yesterday because I couldn’t deposit a check. After multiple attempts over the weekend CountyFederal would not let me make a deposit and kept booting me out of CountyFederal and I had to keep logging back in. I was told over the phone that the problem was fixed, however my first attempt today to deposit a check, CountyFederal shut down and booted me out, again. My second attempt went through. But, I had to do it twice, so there’s still something wrong with CountyFederal . The old app was much better and I never had this issue with depositing a check.

I have a secured credit card with SCCFCU and now it’s impossible to pay my credit card. All it does is show you a balance but not what the transactions are or what’s pending and you can’t pay anything. I have to log in through a desktop computer to make a payment which is annoying. App needs to be updated to be able to see your transactions and actually make a payment with your external bank account or whatever payment method from CountyFederal itself; or even website through your mobile devices.

I liked the old way of bill pay, you could print the confirmation. I kept those for my records.
However, I do like the option of the camera being controlled by you. I shake a lot so it really helps.

Great update however I have been trying to connect my county account to my external accounts without success! It keeps saying error unable to connect my account to my external account please help!

This is the worst upgrade of all times!! Wow!! What a joke, you should’ve just kept it the way it was. So frustrating and so time consuming to add everything all over again.

I cannot log in even if I put all the correct information. I can't even call the phone number. It's always has busy line

The new fast balances widget doesn’t work, I’ve tried to make it work, I emailed customer service and their answer was just not to use the feature. It’s frustrating when a feature isn't working and the response is, don’t use it.

I'm no longer able to depoist checks with the new app. When I called customer support their suggestion was to install CountyFederal on someone else's phone! Now it doesn't allow me to log in at all so I guess depositing checks is no longer my main problem. I've banked with SCCFCU for 20 years and the recent upgrades (the new website is a joke too) have me looking at other banks.

To log in wether through your own mobile or computer, it ask to verify all the time. And it doesn’t give you an option to copy your check anymore.

The new version is terrible I can do the things I was able to do before,please change it back

No other app compares with CountyFederal with making check deposits. It can’t recognize text , rejects and expects you to take multiple pictures, and eventually rejects the deposit one day later due to frivolous reasons.
The update has also made it difficult to use, rejects password, poor layout of information. Stay away if you can.

I love the way I can access my accounts and even perform transactions without going to the bank. I feel that it is convenient and safe.

Unable to search by date.

I have to verify it’s me, even though I know my sign in and password Information? And even when I entered all my information for the “first time sign in” it still didn’t work, they “couldn’t validate my Information”. This Was absolutely not necessary, why not just update the old app VS creating a new one? This is garbage and have been on hold for 30 minutes and counting....

Easy to Transfer money and pay bills.

I had no issues with CountyFederal until I updated two minutes ago. After the update, CountyFederal acted as if I had mever set up Face ID. When I logged into CountyFederal manually, I could see that my phone was enrolled, but I had to delete it and re-enroll it in order to get Face ID to work again.

For me the main reason I use the account is to do external transfers. Worked great the first time. Then it has not since. App looks great. I have not used any other features. For me, it is more of a hassle than a convenience.

Better the old one

First of All it won’t let me up date my home phone to my cell phone. Then CountyFederal wants to verify each time with a phone call. Ok In! Now it’s in Spanish. Why?? I didn’t select it! How do I change the language to English if I don’t understand the instructions? What a mess!

I loved the old app, but they discontinued it, and I didn’t realize until I tried to reinstall it... the “first login” questionnaire is an joke. And the User interface and experience is a HUGE step backward for legibility and clarity.

LThe app is so slow

This new app is clunkier and feels dated. Not sure why the old app was replaced with one that looks outdated, and is much less user friendly.

App ruined. Why change something that didn’t need to be changed? App layout is cluttered and confusing now.

Do not care about the new set up of CountyFederal whatsoever. Why fix something that isn’t broken?

This

The font is so small I need a magnifying glass to read my balance

So slow!!

Why did you kill the old app. This whole thing is pissing me off. They killed the old app. Now they want me to re login and asking me for a whole bunch of information I dont know. Why do I need to give you my ss and member number/ What happened to just using a password and id. I am irritated and I have stuff to pay and I am locked out of my account again. And due to this virus hysteria the local branch is closed randomly. This is way too difficult. I am going to leave you guys for another bank till you figure your **** out.