Poly Lens app not working? crashes or has problems?

Poly Lens Status

Published by Plantronics, Inc. on 2023-12-04

Discover how Plantronics Hub brings additional functionality to your new
Plantronics Bluetooth® headset with helpful tools, notifications, and status
information. Get the following features for Poly Sync 20, Voyager Focus 2,
Voyager Edge, Voyager Edge UC, Voyager Focus UC, Voyager 3200 Series, Voyager
4200 Series, Voyager 5200 Series, Voyager 6200 Series and Voyager 8200 Series:
• Use Find MyHeadset to locate your mispla.

I have a problem with Poly Lens

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Most reported problems

Reported Issues: 3 Comments

By Gregg Warland 1 year ago

Same problem as posting above. PLT Hub app says not connected in Red. iPhone Bluetooth says connected. Settings tab in app is grey and doesn’t work. Help! Can make and receive calls only.

By April Patterson 1 year ago

Does the PLT Hub app not work for the Voyager legend location anymore?

By Csaba Szollosi 1 year ago

Have a Plantronics Voyager 5200 serial #B/C749AR2 with firmware v.513. Have the latest version of Plantronics Hub downloaded and installed on an iPhone 12 Pro running iOS 15.4.1. The headset pairs with the iPhone and receive and place calls, however, I am unable to get the headset connected to the Hub app. After selecting "Voyager 5200 Series" in the dropdown in the app, all I see is "Not Connected" in red below the device selected. I have tried multiple times to clear all bluetooth connections on the phone. Deleting the Plantronics Hub app and re-installing. Resetting the headset to factory defaults. Powering devices off and on after changes are made. No matter what I try the headset will not connect to the Hub app. Help...please.

Common dislikes about Poly Lens app

- Inability to alter headsets assistants voice

- Short talk time

- Find my headset only works if the headset is on

Have a Problem with Poly Lens? Report Issue

Common Poly Lens Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Poly Lens app on iOS and Android devices. Solve all Poly Lens app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Poly Lens iPhone Issues and Solutions

Poly Lens iOS app crashes, not working, errors
Poly Lens iOS app network issues
Poly Lens on iOS has black/white screen

Poly Lens Android App Issues and Solutions

Poly Lens has errors/crashing/not working
Poly Lens server network connectivity issues
Poly Lens has black screen

Poly Lens iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Poly Lens app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Poly Lens app crashes or not working on Iphone (iOS):

Close and restart the Poly Lens app on iPhone
Update Poly Lens app to the Latest Version for iOS
Uninstall and reinstall Poly Lens iPhone app
Update your iPhone to the latest iOS version

Fix Poly Lens on iPhone unable to connect to server/internet connection issues::

To resolve Poly Lens network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Poly Lens black/white screen (blank screen) on iPhone:

Follow the Poly Lens iOS app troubleshooting guide Here →

Poly Lens Android App Issues and Solutions

Fix Poly Lens not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Poly Lens app issues:

Force Stop the Poly Lens App
1. On android, goto "Settings" » click Poly Lens app. » click "Force Stop".

Update Poly Lens to the latest version on PlayStore

Clear Poly Lens App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Poly Lens app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Poly Lens.

Fix Poly Lens unable to contact server/ Poly Lens internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Poly Lens » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Poly Lens » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Poly Lens on android.

Solve Poly Lens black/white screens issue on Android:

Follow the Poly Lens android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Plantronics, Inc., developers of Poly Lens.

25% Contact Match

Developer: Plantronics Inc.

E-Mail: [email protected]

Website: Visit Poly Lens Website

About this app

BackTrack, Explorer, Marque, M25, M55, M70, M90, M180, and Plantronics Hub are trademarks of Plantronics, Inc. iPhone is a trademark of Apple Inc. registered in the US and other countries. BackBeat, Find MyHeadset, Plantronics, Voyager, and Voyager Legend are trademarks of Plantronics, Inc. registered in the US and other countries. Discover how Plantronics Hub brings additional functionality to your new Plantronics Bluetooth® headset with helpful tools, notifications, and status information. ©2021 Plantronics, Inc. Bluetooth trademarks are owned by Bluetooth SIG Inc. , any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.