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I’ve lost it twice. Once while it was off and once while it was on. The app did help find the street the first time when I shut it off. So history is great. But in the case when I left it on, history took me to my house. It should have connected again when I got back in the house and it didn’t even though it was still on. When I found it I went into settings to get it to reconnect. Then tried the tone and I could hear it. It should have connected on its own. I was within a few feet. But it just said not connected. If I get 20-30 feet away I loose connection. And in the house with different rooms only 10-20 feet. On the good side it’s great being hands free. I can hear who I’m talking to and they can hear me clearly. If there was something they can do to help find the lost headset while it’s off (Like an emergency back up battery or something) it would be a “5”.

The headset it’s self is a great product one of the best I’ve owned anyway! However the main reason I downloaded the PLT HUB app, was for the “find my headset”. I am the worlds worst at laying it down and forgetting where! Unfortunately the only way it works is if the headset is on. And in my case that didn’t help me at all. I give the app (not the headset) 3.5 stars! Reason behind the half star is because this app was able to tell me the last location it was connected which was at work so I was able to save time looking for it because I knew then that I didn’t lose it at home or anywhere but had to be at work. All in all the app is helpful could use a little work but adds quality and is a good feature to go along with the headsets!!!!

If you rename your Bluetooth device generic paired name in “General Settings - Bluetooth”, for instance because you have multiple identical devices you need to tell apart, this app will not recognize or allow the “friendly named” device to be selected from the connected device list. The app can only find / recognize the generic device model names used in the pairing or device discovery process. However, I lost a Voyager 5200 headset while working as a remodeling contractor in an attic filled with blown insulation. Normally I don’t take it with me into attics. So talk about a needle in a haystack exercise. The app feature allowed me to sound the headset and locate in 16 minutes