Webroot Mobile Security Reviews

by DIY Islander

I installed this on (my iPad2, iOS 8.1.3) on a recommendation from "Kim Komando, Your Digital Goddess".

Fifteen minutes later, I found that the complaints about it crashing when filling in forms etc. seems to be corrected. However, when I wrote my password and other items, the page quickly scrolled to the bottom, and I couldn't see what I hade written. It will do this every time.

Facebook works very slow. Only loading a half dozen stories/posts per minute, I'd guess. While writing this review, the text box is hidden behind the keyboard, and will not allow me to scroll it up. I solved that by hitting enter a bunch of times, so I could follow what I was typing.
As far as security goes, it may possibly be a good program, but I'll never know. That is, I won't be using it with these awful traits.

by DLF43675346874

The this app app will not allow me to enter my email address, so I cannot log in and use it. I can log into my account using a laptop computer, so I know the account works.

by MikeInGV

I set my mom up with this app on her PC. But on her iPad it will not work at all. Running the latest version of Apple software. It crashes as soon as you launch it.

by Sunburn Back

I can’t login to this account so now I want a full refund. It was easy to install at one time , but now impossible for me to do so. So I asking for full refund!!’

by Harley<3Lakers666

Can’t login or reach any customer support. The phone number just takes you to ads for other products. Total scam!!!!

by Memesirhe

My log in works on my laptop but I am in a vicious loop on my iPhone. I’m told to reset password and log in. Then I’m told my password is no good. Ugh!

by Iam1ru123

But holy cow!!! My iPhone!!?!! Forget about it!! I don't know how they can be such a wreck with this when they are relatively efficient, and I have felt very protected on my laptops and desktops for a couple of years now. It's crazy! Even the phone app is a mess to try and figure out how to add a phone to your account. I'm quitting until they make the obvious needed changes. The other reviews I read are an indication that this nightmare will only continue if I could ever actually get my phone added to my account anyway. I wasted enough time just trying to do that. Jeeez this app. Don't even offer a service that is such a mess until you get it right man, you're gonna screw up the polished reputation you spent a good deal of time creating with computers. Don't add phones and iPads until you're ready. I'm now so frustrated I feel like k don't want to renew with you which is coming up shortly, and until now I often recommended you!

by Aapl6506

I have a subscription for computers. My expectation was to cover two computers, two and iPads, and one phone. When I went to their website for instructions, they said to download Webroot. Unfortunately, it does not work with Safari or other browsers to protect my phone. It is a separate browser that attempts to be more secure. That may work OK, but is not what I signed up for. Also, the instructions did not make that clear, so I was trying to get it to work with my phone and had to call support for an explanation. Apparently, you can use Webroot for free, so I have no need for any more than two subscriptions. I will see if I can get my subscription reduced. Yes I wanted to use their browser, I did not see any ability to transfer my bookmarks, so I would have to start all over with those. Not acceptable.

by Dixianna

I purchased a new Ipad and this this app was offered as a freebie for a couple of months, so I accepted it. I can’t see how it works as an antivirus. All I can make out of it is that it’s a browser, and there is no protection unless you use that browser only. I don't want to use that browser. I have used Safari for ten years and my ipad is set up for that. I have this app on my laptop and it works well there, (no special browser to use). This version is totally useless. I will NOT continue it after my trial is up. I do NOT recommend.

by Melijow

I downloaded this because it appeared to be compatible with my iPhone. However it connected to a tablet on the other side of the house (that not one uses) while I was trying to connect through the iPhone Webroot was on... now I only see information for anroid. It looks like I’m in google when I open Webroot . In that case why need an app? We could just log in through safari. I’m not sure if we root is working out for my Apple needs. My Mac computer has been scanned three times yet my account said I had no devices when I logged in with Webroot? and I paid for the this app for Mac. Wtheck?!

by Bench1960

Purchased secure anywhere to work primarily as a second to the free antivirus available from provider using Firefox. Have had for about 6 years. Last year they couldn’t keep up with changes to Firefox and now the password manager will not work with it. Their solution... use another platform. Better to get another antivirus program.
Now Webroot doesn’t really work on Apple products as admired by Josh. Nice guy though. But doesn’t help the problem. They should have a warning.
Finally, about 2 weeks ago I was having issue with the mobile version. I uninstalled and reinstalled it but when it came up it was the Google sign on. Webroot shows up on my phone and the password manager “seems” to work but I constantly get a huge error message that starts:
“Results not properly formatted JASON:”. Then a crap load of hypertext.
No idea if it’s working properly or if it just doesn’t work at all on I phone.
But hey. It’s free.

by Not A Good Service

So I just bought an iPad and the salesman said that this app was the best. I purchased it, as he seemed to think it was better than trendmicro. I have had a MacBook for two years now and trendmicro has been awesome protection and minimal hassle. I tried for two weeks to make this app work. It would not even let me set up an account or send a confirmation email. So I gave up and looked up trendmicro in Webroot store. I was able to download and renew my subscription in less than ten minutes. Trendmicro protects IPad from malicious apps,websites, and even problems on Facebook. If you want good protection go with trendmicro. It is the best!

by Boosterhymen

I love all we root products and have been using them for a few years with pretty good success, but this browser crashes consistently whenever I try to use the keyboard. I.e. Searches, typing web addresses etc. please fix this we root team. There's nothing more frustrating than having Webroot crash while I'm typing! Both iPad and iPhone use.

by PW In Atlanta

Webroot has some nice features, but they don't all work. I found this browser to be very fast in loading pages, (much faster than Safari,) but the tabs don't work, and the browser hangs frequently. At one point, I had to uninstall and reinstall the software to clear the hang.

I'm using the latest iOS on an iPad 4. If the bugs get fixed, I think the browser would be a "5" because of its speed alone.

by Lwc1973

Be mindful if your iPad or iPhone crashes all the time. Somehow a website added itself to my trusted site list and I was unaware. I am really unsure of the damage or what they had control of like my camera or microphone. There was one added to my iPad and another to my iPhone. Two different web sites.. Please watch that and uninstall and reinstall to get rid of the scammers. I don’t trust this all the time but I don’t trust safari either.

by Wolfgang Treehouser

I won't debate this app's security claims for its Mobile Security browser. I'm not sufficiently geeky for that. Apparently, what I have downloaded is a Google Chrome browser with at least one modification, that being, it is claimed, the ability to integrate with the Safari browser and somehow enhance that browser's security.

My complaint is with something that wasn't modified. this app's browser comes with some some preloaded favorites--bookmarks on the home screen--that are easily removed. Fine. Here's the problem: You can't put your own bookmarks there; no, you have to make sure a tab is open, click on the three little dots, and select 'Bookmarks' from the menu (by the way, if you can't find various things, it might be because the menu scrolls, so some of it is hidden, by default).

In my case, if I can't make Startpage the default search engine, then I like to have it on the browser home screen. Now, this app's browser does have the option of choosing Duck Duck Go, which I did, but I've read that Startpage not only has Duck Duck Go's privacy advantages, it's a much greener choice, because the hardware that provides it uses much less energy than Duck Duck Go's. Too bad I can neither access it though the address/search bar nor via a home screen favorite.

by Connie Glave

It installed fine on both my iPhone and my iPad. I have this app on my desktop and was glad to have a product to use when I am at a WiFi hotspot. You don't have to buy this app or have a this app account to use Webroot. You would only need a password if you want to use the this app Backup and Sync for IOS app too, which I didn't, so not being able to sign in was not an issue for me. The first day I chose the wrong link while tapping the small type on my phone. I got a warning about the site, so it did work.

by Momoftwo98

For those of you who didn’t read the instructions, IPhones go to settings, safari, content blocker, turn on this app for safari.
For my personal and business high end PC’s, MacBook Pro, and iPhones, 15 years of using this app. Never have had a virus, ransomware or hacker on my equipment. Using Webroot and the WiFi security on my family’s IPhone XR’s. I purchased 3 years of this app service because they have always protected my equipment, identity and have exceeded my expectations.

by Lindy0116

A very quick and clean browser. I haven't experienced any crashing issues as mentioned by other users - those look to be older version comments. I've used this app for years on my pc's and am glad to see an offering by them on my iPad. It took a minute to figure out the navigation thru multiple windows but once I did really liked the quick switching and ability to see my other tabs.

by Sammycat2005

I’ve used this app for many years and I’ve always been satisfied with it. I’ve used the old secure web app for iOS specifically for the security filters that are involved with search engines, like google, to see what websites are safe before I go to those sites. For the new this app app, since it now has features that are compatible with Safari, I have some questions...

1. Do these features include the security filters on search engines, like google, on the safari app just like the old secure web app did?

2. Do these features include any type of ad blockers?

3. Do these features require a this app account in order to use these features?

by Geo1783

But, the procedure to get it operable is uncanny, slightly ajar. I've got the full applicationon my PC where it is very easy to use. On my iPad II, it uses a blanked-out browser and the 'favorite' pages are gone - forcing you to start listing all of those websites. So, that's what I did. Takes more time, but it DID NOT crash, freeze up, or otherwise fail. Does it work, i.e. stop malware and all the rest? Don't really know and I'm no tester. I do know I feel protected on my PC, however. HINT: go to this app webste FIRST. Then follow the diections.