Are you having issues? Select the issue you are having below and provide feedback to Five Guys Burgers & Fries.
- Cannot pay for orders at Winter Springs Fl. location
- Food is cold when received
- Manager is unhelpful and unaccommodating
- Order sent to wrong location
App will not allow payment/checkout ... App will not allow paste of credit card number -- after manual entry of card info, press pay , app then goes blank & freezes -- this is from an android phone -- did it to me both last December and again in January -- I uninstalled and reinstalled the app -- have had no success since before December.
Problem processing card
App will not allow me to log in. This is after 3 password resets
Error http 400 will not let me complete order
App crashes when trying to place my order. Tried twice with two different credit cards. Same result. No error reported. It just crashes and closes.
When I try to pay it keeps saying "http 400"
I can login and order but when I try to pay I get an error message about unable to process credit card. I have used different cards, and I have uninstalled and reinstalled the app. Same problem. Help!
Complete guide to troubleshoot Five Guys Burgers & Fries app on iOS and Android devices. Solve all Five Guys Burgers & Fries app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Five Guys Franchisor, LLC, developers of Five Guys Burgers & Fries.
With the all-new Five Guys mobile app, it’s never been simpler to order all your Five Guys favorites, made just the way you like them – even when you’re on the go! ORDER AHEAD - Place your order through FiveGuysBurgersFries and pay, choose your preferred pickup method – in-store, curbside or even delivery – and we’ll do the rest! EASY REORDERING - Get all of your Five Guys faves faster with saved meals and recent orders. DETAILS - Locate restaurants near you, get directions, browse our menu and view store info, including hours, before you visit. QUICKER CHECKOUT - Streamlined payment options, including Apple Pay and Google Pay, ensure you check out quickly and easily. Our new Large Order program is here to help! CUSTOMIZE IT ALL - Modify toppings to make your order truly yours. LARGE ORDERS - Feeding a group or planning an event? Select one of our popular bundles or go fully custom with our Build Your Own Box option (BYOB for short). Try it with our lettuce wraps or bunless options! At participating locations.