Contact Five Guys Burgers Fries Support

this store offers the service to pick up the order outside. I made the order to pick up on the curbside because I really have difficulty walking, so this is easier for me. When I get to the store, the person who answers the phone tells me that they are very busy that if I can go in and I explain my situation and she told me it's okay. I wait for 30 minutes and call again and they tell me that they are very busy and that they cannot go out to leave the food out again I explain my situation that I cannot walk and they tell me they will send me my food. When I receive my food it is all cold and if I could speak to the manager and the employee tells me that if I want to speak with the manager I have to go inside. this is really unacceptable. I call the store and the female manager tells me that she has 3 calls out and that they are doing what they can. I'm sorry they didn't get to work but I think they would have to remove the services they don't offer so that we can look for another place where they do offer them. The truth is, this experience made my day bad and with the desire to never return

I made an app order for my store I always order at and it was sent to the wrong location. It was sent to Southlake and my store is Euless. I live in Euless and was right by the store when I placed the order. I went in to pickup and the manager Abraham who kept calling out name as if I was that person picking up an order for them I told him not I’m here for an app order and my name. He told me that he did not have an order for me and that if it was sent to the wrong location that I had to call that location and cancel or go to their location and pick it up. Abraham told me he was busy and I’m on my own and he could not make the order there because the payment was at another location. I called customer and spoke with Bunby who just canceled the order...no refund no apology nothing no correction. Bunby argued with me because I asked for a supervisor and was told I could not speak with one then place me on hold for 30 mins then released the call. I called back and had the same exact experience with Ammia and even worse with Wasim. That was my VERY LAST time with Five Guys. Had to find food @ 9 o’clock for me and my kid!

I have experienced the online order pick up via the FIVE GUYS app twice now at two different locations. I hate it. In my opinion when I use a online order app to pick up food I EXPECT the food to be ready when I get there. FIVE GUYS cooks all of your food EXCEPT the fries according to when you stated in the online app order. So... you take the time to tell them WHEN you will arrive and they wait until you actually arrive to cook your fries. This may be a plus for some people - not me. After arriving to pick up your prepaid food order you must wait in line to get your drink, if applicable, and to tell them ‘hey I’m here - start cooking my fries’. So I preorder AND I get to wait in line... so what was the point in ordering through the app again. This is the only food app I am aware of that you can’t skip a line or grab your food and go. If I use an app to pick up food I expect all of it to be ready when I arrive - AND NO WAITING IN LINE. For goodness sake add a on-line pick area or sign. Grrrrr.