Tinkoff Reviews

Tinkoff Reviews

Published by on 2023-02-16

🏷️ About: Tinkoff is a mobile banking app that offers a wide range of services beyond mobile banking. It has been recognized as the best mobile bank app in Russia and Central and Eastern Europe. The app allows users to sign up for any Tinkoff product and make an appointment with a bank representative right away. It offers features for payments and transfers, Tinkoff product management, cards, Tinkoff Junior cards for children, search and analytics, bonuses, security, and more.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
42.7%

😎👌🔥 Positive experience
41.6%

🙄💅🫥 Neutral
15.7%

~ from Justuseapp.com NLP analysis of 4,723 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy to use once you figure out (or ask someone to translate).

- Best customer service.

- Easy to use app with outstanding functions.

- Chat functions works well with not information available and customer service responding quickly.



Read 26 Customer Service Reviews 👿🤬😡😠💢😤

4.8 out of 5

Spam and poor UX

2022-05-24

Feel myself a hostage with Tinkoff . So many push notifications I don’t care about (and yet cannot disable nor filter) - some of them are masquerading as Support chat messages, almost all of them entire irrelevant (for an app that knows everything about me). UX is constantly changing - I need to learn how to do the usual things every month or so. And stories! Have anyone ever looked at them?!

create hidden accounts in your name

2022-06-25

Tinkoff spies on you, creates brokerage accounts in your name, and the company does not honor policy to close account and delete data... they say they will do it "later" in 30 days or you can try file via Russian legal system (crooked). Support is very poor, does not know their system, legal terms, and does not listen to customers. Tried it 4 times about how to use their ATMs. They made a ATM lite to cut costs and it does not work well.

Language

2022-07-26

It’s hard to use an app that does have a translation feature , the purpose of getting this card is to be able to use and deposit my American currency and etc. I can’t even use the loading stations because of the language barrier . Something must be done for foreigners to be able to accurately use this bank .

Add additional languages please

2022-08-27

It would be much easier to use it it had option for other languages: English , Spanish. Other than that it is pretty easy to use once you figure out (or ask someone to translate. )

Great app, my favorite bank!

2022-09-28

Tinkoff is working perfectly. Easy to find features and banking tools. Great usability! Overall my favorite bank!

Tinkoff

2022-10-29

Great App,but it would great if you guys make an option with several languages to pick

Amazing bank, service, app.

2022-11-30

Tinkoff is superb and all the services are customer oriented.

Would recommend to anyone.

Best for now

2022-12-31

I’ve been using this banking service for years, have no any issues. Best customer service as well as easy to use app with an outstanding functions. I hope the developer will keep it up!

Best of the best 🤍

2023-02-01

I love almost everything. The interface and usability are perfect. If I could create an ideal bank app it would be like this.

The best bank app ever

2023-03-05

Fast money transfers, low or zero fee, competent and polite support, user-friendly interface, and trustworthy bank system

The best service ever!

2023-04-03

The best app and customer service I’ve ever seen! Well done to the owner and the team. Highly recommend this bank!

Convenient

2023-05-05

User friendly

User friendly

2023-06-05

User friendly, convenient app that saves a lot of time

Better than most banking apps

2023-07-07

For real, so far had no issues. this app is probably one of the best service providers in Russia.

One of the best banking apps I’ve ever used

2023-08-07

Easy, fast, doesn’t give im you a hard time for no reason. Support is always available. You’re great, guys

Love the service love the app

2023-09-08

Never crashed or failed - quick responses from support team - something they are doing right

The most convenient app I’ve ever used

2023-10-10

I love how smart and progressive with features this is app. I doubt one would find anything better in Russia or even abroad.

Great App

2023-11-10

Using Tinkoff several months. Not all of functions are clear to find but most useful features reachable by one swipe - one tap.

Great app, so easy to use and has all the needed features!

2023-12-12

I love it! You never need to switch to a desktop version because Tinkoff has everything you need in online banking!

The best bank app and amazing customer support

2024-01-12

Very convenient app with all the functions needed, chat functions works so well with not information available and customer service responding so quickly.

One of the best online banking experiences

2024-11-16

It has everything you need for personal banking.

love it

2024-11-16

great job guys! Super service, super convenient, friendly and helpful customer service. Outstanding!

Flip flop feature

2024-11-16

I love how your guys made flip flop feature to hide your balance amount! Great job!

Best online bank

2024-11-16

Love their services. Every time fast and easy to use.

John Paul Carney
2022-07-28

TInkoff charged $200 service fee for a transfer of $200.. I AM LIVID! DO NOT USE TINK OFF AT ALL! F U TINKOFF!

Kassama Salleh
2022-02-20

Dear Sir or Madam, I have a question regarding a customer of yours. This individaul sold an apartment in Russia and has an account at your bank. My question is, what would your customer need to do or fullfil after selling an apartment in other to access the remaining profit/money? I really would appreciate your response in the matter. Sincerely yours, Kassama Salleh



Is Tinkoff Safe? 🤗🙏


Yes. Tinkoff is very safe to use. This is based on our NLP (Natural language processing) analysis of over 4,723 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Tinkoff Is 49.3/100.


Is Tinkoff Legit? 💯


Yes. Tinkoff is a totally legit app. This conclusion was arrived at by running over 4,723 Tinkoff User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Tinkoff Is 67.9/100..


Is Tinkoff not working? 🚨


Tinkoff works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Pricing Information 💸🤑💰

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Tinkoff Black tariff: includes additional benefits such as higher cashback rates, free withdrawals from any ATM in Russia, and free transfers to any bank in Russia.

- The Tinkoff Black tariff costs 1,990 rubles per month.

- Additionally, the app offers credit cards with interest-free installment plans, with interest rates starting from 29.9% and credit limits of up to 300,000 rubles.



How was your experience with Tinkoff? Post a Review




Features

- Payments and transfers: pay bills, fines, fees for government services, transfer to any bank, regular transfers, automatic payments, scanning and payment of receipts, check and pay traffic fines, subscriptions to utility bills and debts, pay invoices, cash withdrawal from Tinkoff ATMs, pay for transport cards, toll road travel, and parking.

- Tinkoff product management: information about accounts, deposits, and loans, open savings accounts, set savings goals, add other banks' cards, order additional cards, Tinkoff Insurance, transaction statements, bank statements, enable and configure the overdraft function.

- Features for cards: add Tinkoff cards to Apple Pay, set or change PIN, lock, replace, and order additional cards, order additional virtual cards, top up account using cards of other banks.

- Tinkoff Junior cards for children: order a card for your kid, manage accounts and limits, track your kid's location, tasks and rewards for completion.

- Search and analytics: spending tracker, expense statistics, searching the entire app.

- Bonuses: select and view increased cashback categories, receive special offers and notifications, manage bonus points and air miles, enjoy interest-free installment plans, refer-a-friend program.

- Security: transaction limit management, overseas transactions, security questions, logging in using Touch ID or Face ID.

- And more: stories, best currency exchange rates, 24/7 support, top-up locations, ATMs close to you, exchange rates of Tinkoff and the Bank of Russia.

  Customer Service/Support
Developer:
Tinkoff Bank