MyMazda app not working? crashes or has problems?

MyMazda Status

Published by on 2023-11-21

The MyMazda App makes your Mazda ownership experience simpler and more
convenient than ever. The app allows you to do: - Register your Mazda vehicle(s)
to make online service appointments - Locate dealers nearby - Download owner’s
manuals and guides - Access and enter service history information - Request
Mazda Roadside Assistance - Stay up to date with recalls In addition, if your
vehicle is Mazda Connected Services capabl.


I have a problem with MyMazda

Are you having issues? Select the issue you are having below and provide feedback to MyMazda.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
344.4%

Not working
66.7%

Login
22.2%

Account
11.1%


Reported Issues: 31 Comments

By John Foley   2 months ago


Getting error messages when I login, deleted and reloaded the app, now I get an error message when it tries to load

By Paula Graffius   6 months ago


My Mazda app is continuously buffering. Restarted phone. Still buffering

By Adrian Robescu   7 months ago


under lock doors command it shows lock doors symbol and it works, unlock doors doesn't display the unlock symbol.

By Andrea W   8 months ago


My app will not connect to the car.

By Connie R   9 months ago


App has been showing unavailable due to emergency maintenance for two days now. How long does emergency maintenance take?

By Ron Frinkley   1 year ago


On both mine and my wife's iPhones, the MyMazda app icon show a number in a red circle indicating a number of messages. We have deleted every message but the number in a red circle remains by the app icon. We have even rebooted our phones but that didn't correct the problem. This started a few days ago after the app was updated. How can we get that to clear?

By Charles D Rogers   1 year ago


MyMazda App doesn’t work at all

By Charles D. Rogers   1 year ago


I keep getting remote start fail when the car doesn’t start by the remote which is all the time.

By John Laiche   1 year ago


The Service Request portion does not work. Hangs on that one web page for the "x8conn" (?) technology. Mazda dealership cannot help. Should be able to, though. For Android phone. happened for v11 and v12.

By Vincent R Cimmino   1 year ago


MyMazda is not giving me information about the vehicle. I'm specifically looking for tire pressure readings, and it just says that the tire pressure is okay and the monitoring system is working. But it's not advancing to the next "page" with the image of the car and the corresponding four readings for each tire. Even the dealership couldn't figure it out, and I'm waiting on the chat function in the app forever. It just says "an agent is on the way". Obviously not.... Help!

By Celina Rivas   1 year ago


Says "no internet connection" and that's wrong

By Kevin   1 year ago


Mymazda app down for 3 weeks already. Never go back with mazda vehicle again. 🐒 sucks

By Javier Patty   1 year ago


SAME!!! -- There is an issue with MyMazdaApp not receiving the signal from the car that the car has been "driven". This is not a AUTO software issue - It's an the mobile app issue. DO NOT GO TO THE DEALERSHIP -- THEY CONFIRMED THAT IT'S NOT A SOFTWARE ISSUE! P.S I found a work around. Un-enrolled in Mazda Connect Services -- Wait a few mins and then enroll. (This will only allow you to start the car two times again) then you have to unenrolled and re-enrolled again... SUCKS!!!! MAZDA PLEASE FIX YOUR SH....

By Troy Botts   1 year ago


My Mazda app not working no matter what it's done. Has been installed, uninstalled reinstalled come etc. Dealerships at software is all up to date. I have done everything I have supposed to do, and it does not work. Cannot start the car the app, can I lock or unlock doors, can't do anything

By Haley   1 year ago


My remote start keeps telling me it failed and that i need to drive the car to reset it because it can only turn on two times consecutively. The problem is that i’ve driven my car three times and it keeps telling me that.

By Michael Gawlak   1 year ago


My app won’t connect hasn’t worked in two days.

By Flo Powdermaker   1 year ago


App keeps sending notifications that car doors or tailgate is unlocked, but vehicle is locked.

By Rhonda   1 year ago


Keep saying my doors are unlock. The vehicle status notification is minutes to a day late. When trying to refresh its already an hour or so behind real time.

By Liz   1 year ago


Getting messages that doors are unlocked and lift gate is open. Everything is closed and locked?? Has been happening every day for the past 3 days.

By Abdi Mohamed   1 year ago


I have been geeting the message your doors are unlocked, while they are locked. This happened several times on my CX5. I hope Mazda is going to fix the bug on the app.

By Mike   1 year ago


My Mazda app was working fine until my first service at the dealer, when they did an update to my vehicle software. Since that service, about 10 months ago, the fails to connect to my CX9 2021. It shows the vin after login in successfully, but it can’t communicate with vehicle. It shows this error when trying to communicate: “Please check the input and try again (400C04)” They try to fix it at the dealer during my second service, but they obviously didn’t have a clue in how to fix it. Please help! I thought of deleting the vehicle and trying again.

By Greg Labow   1 year ago


Getting messages that doors and hatch are unlocked when they are locked

By Jeffrey Moore   1 year ago


My mazda application showing in red the my driver door/ is open not closed, how do I fix this problem I tried deleting and installing the application about 3 times, still staying the same thing.

By Mike   1 year ago


Keeps saying doors closed / but unlocked when they are locked and not refreshing

By Suzanne Humble   1 year ago


It keeps telling me my doors are unlocked when they are locked.

By Rose Schackner   1 year ago


I have used this app for 2 years with no problems. I changed my email 📧 in my profile and now cannot finish enrolling on my car’s dashboard because it won’t work without internet connection l. No internet in my garage. This app is poorly coded to make it so difficult to finish setting up. I called customer service but they gave me poor instructions.

By Georgi Simeonov   1 year ago


I am before purchasing Mazda MX 30 and I try to explore Mazda App in IOS in GUEST MODE but can not load the MODEL and Body TYPE, am stuck there. Please advise

By Wes   1 year ago


I cannot receive an authorization code off the app

By Kamila   1 year ago


My app not working, I receiving fail massages

By Komitige perera   1 year ago


Hi. I have 2022 Mazda mx5 bought my car couple of days ago I have problem mymazda app I don’t have access remodel feature ?

By Reid Shepley   1 year ago


MyMazda app is not connecting to my vehicle. It appears that it has not been working for a while. The km's have not updated for some time and the remote start is not working. I have uninstalled and reinstalled the app but still not working.


Common dislikes about MyMazda app

-It does not allow for pasting in passwords

-It does not always work

-It is more expensive than a remote



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Common MyMazda Problems & Solutions. Troubleshooting Guide


   



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About this app

In addition, if your vehicle is Mazda Connected Services capable, you can activate it through the this app App, which will take your Mazda experience to the next level.  Here are a few of the things you’ll be able to do with Mazda Connected Services (all available through the complimentary trial period).  The this app App makes your Mazda ownership experience simpler and more convenient than ever.  All images shown are for illustrative purposes only.  Actual experience will vary depending on your country, your vehicle, and your usage situation. 



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