Contact Cox Homelife Support

by Bigcon25

First things first, the minute my contract is up, I’ll be leaving cox security for Ring or something else. The app works half the time and the alarm sound comes only from the Home Pad so depending on where it is, you could never hear it if there was a break in. Additionally, the app appears to have some serious latency issues so makes me question its effectiveness. Majority of the time when you’re in the app, it will say connectivity issues and will not load the camera so you can’t see anything (btw we have one of coxs highest internet speeds and a strong router).

As of the last 2 months out of nowhere, my wife and I no longer receive notices for the settings we added (email/texts alerts) for specific events like arm/disarm etc. I have gone into the configurations multiple times to add the “rule” back but that didn’t work so I went and deleted/added it back and still it doesn’t work. We went as far to delete the app and re-add it but still the same issues. Customer service is useless so at this point we just have to wait out our last 4 months before we can switch.

All in all, unless it’s free with your package, do not get this! It’s a headache and the app is garbage. We will 110% be leaving cox as a whole when our contract is up! As they say, buyer beware and this couldn’t be more true!!!

by Shredder Boy

I love the home automation wave going on right now and have multiple devices from various manufacturers installed. I installed two home life cameras, two door/window sensors and 1 lightbulb simply because it came as a promotion and was excited to try a new product. I would give the setup process 5 stars as all devices worked perfectly but whoever was in charge of software development torpedoed the whole system. The app is flashy and appealing to the eye but has so many bugs that the whole setup is useless for anything other than watching my dog. Renaming devices works about 30% of the time. The application did not save my credentials during initial setup, I’m not talking about automatically logging in, the app allowed me to log in one time and then completely dumped everything resulting in a call to tech support. Attempting to setup any rules renders the app unresponsive. And the list goes on. Having worked in software development for many years, I would have been fired for putting something like this into production! Also, there hasn’t been a version release since October 23rd! Are they even trying to fix the issues?

by Submissive76

I have had so many issues using this app that it’s honestly quite irritating. From devices disappeared and not able to add devices to device failure to not being able to view recordings or stills? I could continue to go and on but it’s useless at this point .... 1 star only bc you have to give a star to rate or review also I have devices on the tablet that do not show up in app and I have logged out deleted and then added app again and nothing.... when our home caught on fire it didn’t alert us of fire it alerted as door tampering ... a break in ... and yes we have the smoke/carbon monoxide detector... if weren’t so close to home to rush over and WE pretty much contained the fire ourselves before fire ever got there. Happy it did alert us and grateful but still this app is junk
Extremely disappointed more like disgusted this app is always messed up,can’t add devices on it can not see any stills or video feed always something within the app constantly messed up!!!! Smh!!!!!!