Contact Cox Panoramic Wifi Support

by Atkt9800

Several times I have spoken to Cox and made them aware that my wifi app is somehow 3 hours ahead of my actual time and they have me take the same steps over and over with no answer. One guy tried to say it was my phone?? Kinda odd considering my phone is in the correct time zone and displaying the correct time! How are we supposed to use the downtime and active time features if your app is telling my wifi that it’s 3 hours later than it actually is? This causes my daughters active time to begin and end at incorrect times, which meant yesterday she used some of today’s time and downtime has to be set with a 3 hour difference. Confused yet? Every time they tell me to do the same things….uninstall and reinstall the app, restart the modem and restart my phone and then when I tell them I’ve already taken these steps before contacting them, they have me do it again as if I’m either lying or being in contact with them is going to somehow change the results, which, in case you couldn’t already tell, has not made a difference whatsoever.
These features would be so wonderful if they actually worked correctly. I know I’m not the only person with this issue…if you are going to ask for our feedback as customers it would be really great if you would actually listen and do something about it!!

by Demií

My app access has been denied ever since I had a support tech out here. I mean literally lost access as soon as they reconnected my modem. Cox support can’t help me and without access I am having trouble being able to view/pause/unpause devices. Which is a hassle because my internet disconnects every 15 minutes and yet somehow my data is through the roof and I have no way of seeing why that is (what is connected that shouldn’t be that’s possibly eating data when my service is out?) all I get is a message stating that “primary user must grant access” which is weird considering my account is the only user. Tried every trouble shoot (clear cache, created a secondary user, had cox change the secondary user to primary.. deleted and updated app and phone) nothing works. Cox support can’t figure it out, says they will connect me with someone else and then immediately hangs up. So no app access and no internet .. and no support.

by Disapointed Con$umer

Cox Cable has been to our home multi times and can not resolve the internet WIFI, latency, lag, speed or packet loss issue even using their internet premise WIFI equipment or added supplemental premise added WIFI extenders. The techs come out and seem to have the cable related knowledge but they all seem to fall short on their knowledge when it comes to the abilities of the Cox premise equipment or how to prove why the issues are happening. They also don’t have the ability to map the WIFI signal strength that runs through the house. Not one has shown any printout or live screen shot that shows how the WIFI reacts to the house, walls, ceilings or floors (2 story house). Even with Cox Cable management involved, that didn’t help. Thank goodness COVID-19 came. At least now they have a reason why they can’t do everything they can. The really sad part to this problem is that I’m not the only one having it.