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good service, poor app, good website, horrible support ad zero quality control
summary: good service, poor app, good website, horrible support ad zero quality control. detail: so they used to have an ipad app, now the ipad app doesn't have jordan, and it actually tells you its time to move to iphone. the iphone app is not universal, so it is ugly tiny and deformed on ipad and only works in portrait mode. better off using the website. the 1 star is for the app and the really really crappy support team. basically they are undepaid, and unhappy and will take it out on customers. even the feedback form in the website is broken and does nothing on submit. Otherwise the service itself is 5 stars but only if you use cash. credit card payment is buggy, and iffy, and inexplicably/illogically charges you before the restaurant confirms the order is possible, also sometimes talabat conveniently forget to refund the charge when the restaurant can't follow through. i also had them charge my card and not finish the order and they didn't even bother to call, i had to follow up to fix it for hours. then you have to deal win the aforementioned dismal support team. quality control is non-existant.
Extremely slow and stupid system
The app used to be good with fast deliveries. However, the the past year they’ve declined significantly. Every single time i order, my order gets stuck in the “order placed” status instead of moving to the “preparing” status. And it’s always the same excuse when i contact them, which is that they’re still looking for a driver. The dumbest part is, they don’t send the order to the restaurant until they find a free driver. This is stupid!!! It slows everything down!!! It toes forever until they find a driver and then i have to wait for the restaurant to prepare the food only because they didn’t send the order as soon as it was placed! The ideal system would’ve been to send the order immediately to the restaurant and by the time they find a driver, the restaurant would’ve made progress in preparing the food. And when I contacted them about this suggestion, they completely refused it and claimed that it’s to prevent loses with the restaurants. That makes zero sense!!! The driver would’ve eventually been assigned anyway, so there won’t be any loses! Not to mention the constant forced ads on the app that are plain annoying.
Customer service is terrible
Each time I’ve had a problem, a (generally not-very-cheerful) Talabat customer service rep has informed me that a “member of the team” would contact me. (I’ve received only one callback in five). The one time I was called back, I was promised ANOTHER call, and then THAT call never came. There is a clear morale problem amongst staff I’ve spoken to. Just try asking them when you can expect to get a callback. Right now Talabat is the only show in town, and they know it. Order directly from the restaurant if you can. Otherwise stick to the few restaurants associated with the app who will behave professionally - and call THEM if you have a problem with an order you’ve placed through the app. If you get a restaurant that is incapable of solving a problem, it is unlikely (at least in my experience) that Talabat can/will help you. I’ve thrown two deliveries directly in the trash because they arrived cold, or too late for me to eat. In the meantime, I suspect I’m not the only Doha resident anxiously waiting for a competitor to enter the home delivery market.
Used to like it
Talabat go is a disaster, I ordered from a burger restaurant and the delivery time was estimated 45-55 min with tracking, my order arrived after 86 minutes, my wife was already asleep and I went to sleep starving as I refused to receive the order. Tracking is good and bad in the same time, I noticed that my order took a considerable time to go out of the restaurant, more than the usual to deliver and the driver had another order to deliver before me, and when I told him that the order was late his excuse was that the location on his map was far from my house (you could have called me) When I called Talabat their compensation was to deduct the delivery charge. Pathetic. The funny thing is that the driver refused to leave from the entrance of my house with the food because and I quote “I paid for the food from my money”, so I had to call Talabat again to ask him to kindly leave. I got a clarification/apology call later.
Talabat GO Drivers
Their driving service is the worst. You get phone calls about your location and address. And if you don’t answer they will cancel your order. But their drivers call even when they are standing outside the door. They won’t ring the doorbell only call- not even knock. I get 5 phone calls from the talabat drivers every time they have to deliver and then I always miss a call and never get my food. By far the worst delivery service in the area. A talabat go driver called me this last time to ask me to send my address through WhatsApp. I did that. An hour after that he called twice which I missed and then they cancelled my order. But I confirmed with him the building number and flat number when he called. Order should have never been cancelled. Talabat GO is the worst. If you have to use the app try using restaurants who don’t use talabat go.
The worst food delivery service EVER
Resturant has nothing to be afraid of when you order through Talabat, they know that if the order is 2 hours late, Talabat will keep dealing with them because Talabat only cares about profit, and customers comes last. RESTAURANTS DOSE NOT RESPECT TALABAT And if it’s not your day, you will contact the customer service, they will ruin the rest of your day and you will lose your appetite, and guess what?? THEY WILL DO NOTHING, just some sentences they copy and paste to you saying that they will contact the Resturant, but at the end your order will reach late, cold and tasteless. The problem is not from the restaurants, the problem is with the ordering system
Thee ABSOLUTE WORSE!!!
I am a very displeased customer right. It seems to me that every single time I place an order on talabat something goes awfully wrong. The food is either cold because it delivered late thanks to the driver going to the wrong location, something is missing from the order, or the other just all together never shows up. Usually, I don't say a word, because it's far too late and I'm way too tired to try to figure out who to contact about an issue but today is my breaking point. Not only did my order show up late, but it had no napkins and no eating utensils AND MORE HAIR THAN CHICKEN. That is my far the nastiest, most unsanitary, things I've seen around food since I've been in Kuwait. I would like a full refund for this terrible mistake. Taco Eataco should be ashamed of themselves. If I didn't have to at least leave a 1 star rating this review would've gotten 0 stars.
Love Talabat but Had a VERY Bad Experience
Am a client of talabat, I order frequently although I never created an account. I ordered from talabat go were they mentioned they will deliver within 20 to 30 minute and I have a one hour break so I ordered because of their promise timing. But unfortunately the food took an hour and fifteen minutes on top of the half an hour which was not convenient at all, I didnt eat, I couldn’t extend my break, the food came cold, and my drink was missing ONE OF ThE WORST EXPERIENCE EVER. As I called talabat call center, the agent apologized and said next time open an accout so if this is repeated we will compensate you (WHAT NEXT TIME) so shes like except my apology and what can I Do more, i told her please follow up and until now she didnt contact me, I sent through Talabat live chat finally they said you did t reply so sorry to close the chat although they said please wait and I replied I will and they close the chat, I sent a chat again because nothing is done and I havent receive my drink although I have paid via KNET. What do you think of my experience with talabat customers service and follow up, what compensation you think I deserve
“TRAGIC DISASTER “
It’s truly so so so sad to see one of Kuwait’s first independent food delivery company go down in history as the WORST and most TERRIBLE application / website ! It has become one of the least recommend & the most problematic and multiple complaints from many valuable customers include me & my family and friends from the time of the delivery to the wrong items to the quality of the food and drivers i had the worst experience with talabat and I don’t recommend this app don’t waste your money on this app it’s old & none of the complaints are reaching the corporate or the current owner even many restaurants already left this app go check out carriage it’s much advanced and puts their customers first then their sales and marketing unlike Talabt who adds codes and sales to hide the fact that their service is honestly THE MOST TERRIBLE !
Worst app ever, don’t believe the social media influencers advertising this lol
This APP is a joke! No proper customer support, all of the estimated delivery times are basically lies. I’ve never ordered through this app without having an issue with late delivery and many times NO delivery at all!! As they will eventually cancel your order on you. I’ve tried this app now in 3 different countries, same issues! Customer service chat is useless and they don’t actually help you! They tell you to wait 10 mins and get back to them and they still won’t have any answers regarding where your order is or how they can compensate you. I’ve actually been told on chat to “just cancel it” after a full 1.5 hrs of waiting! This app is super unreliable wouldn’t recommend you waste your time, patience or phone memory on it. Big Fail.
I do have to say so far so good! It’s an excellent service. But I wish there were more options to search from other than general, such as certain dishes/meal/criteria to choose that will easily filter restaurants for us based on our specific needs. If you can provide such service you win all the way. A problem I am facing currently is that I have to constantly re-enter my account information to pay everytime, because the previously registered one as a first option does not work, please advise.
Very bad customer service
Contacting the customer service is worthless it’s even better to contact the restaurant instead of contacting them. Although, there agents have the orders details the keep asking very stupid questions like the name of the company own the franchise. Why the ....should I know that ??!! With each order you place through this app, you need to prepare yourself to get 10 calls from the resturant to confirm the order and than to get the location and than to confirm the location, to guide the delivery boy and so on, all because Talabat don’t send the details of my address to the restaurant. Seriously, I thought it’s a joke from the restaurant until I saw it with my own eyes more than 3 times from different restaurant. Details of my address are hidden.
They must hire people to rate them highly
I use a lot of the food delivery apps in Dubai - Deliveroo, Uber Eats, Zomato, Careem Now, etc. - and this one is the absolute worst. Save yourself the trouble and download one of the others. Orders have been cancelled despite being accepted 30 mins to 1.5 hours prior due to “unavailability of drivers”, “IT bugs”, and “communication issues with the restaurant” on my last 4 out of 5 orders. Not to mention the service when you call is horrible. The employees don’t seem to care that you’ve been waiting an hour and a half for food that will no longer arrive and offer no form of credit for your troubles. Will not be using this app in the future. How it currently has 4+ stars on the App Store is frankly baffling. They must hire people to rate them highly.
Really the worst customer service you’ll ever get
The restaurant I ordered from for some reason arrived to a very far area from where I live I don’t know why they sent him there I don’t even have that area in one of my saved addresses. The driver said he’ll let the restaurant contact me and they never did. I was on the line with Talabat customer service center for 20 mins without any one picking up the line and when they did she just told me I’ll try to contact the restaurant and call you back. She never did! I tried contacting support via chat and the guy just kept saying I’m not getting any reply from the restaurant and left the chat. Mind you, that I already paid by credit card and no one spoke to me about refund and I never even received the food.
My review for this latest update
Well I started using talabat from their beginning since there was like 5 restaurants that it grows great and succeeded well and now I'm writing my opinion about this current latest new layout it's very nice but it looks much better on a PC monitor I guess . Now everything seems to look super small with all that new details gray colored font drop down flash it suits bigger screens much better but on an iPhone even the food picture is small can't see it clearly so I hope you guys bold the font a little so guys with glasses can see better lol thanks a lot
Yes. talabat: Food & Grocery order is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 62,168 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for talabat: Food & Grocery order Is 23.8/100.
Yes. talabat: Food & Grocery order is legit, but not 100% legit to us. This conclusion was arrived at by running over 62,168 talabat: Food & Grocery order User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for talabat: Food & Grocery order Is 23.8/100.
talabat: Food & Grocery order works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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