Contact talabat Support

by LoubnBa

Talabat Qatar is the worst. They don’t deserve not even one star. 2 freaking incident in the same day . The first one the driver was behind my building and i called him and told him i will send the location he stated im in the right location and i cannot find the building which means he is in the wrong street he asked me to come to him i sent the location on whatsapp at because he didn’t have internet i can see there is one tick im telling him put your internet on so you can recieve it he is said its on its on and he hung up. While talking with the agent via chat i asked him to open file so he can see that i sent the location 15 min ago and now he is behind my building for more than 30 min i dont want to recieve the order cold . She said she doesn’t have access to open file . Second incident is hilarious the driver gave my pre paid meal to another person in the same building . While calling him and asking where is the food he said i recieved it i asked him about the aprt number it was wrong he hung up and cancelled all my calls . Again i chatted with the agent they didn’t show no concern nothing just said the concern department will contact you after one hour. So the order is late my prepaid food was given to the wrong person and i have to wait one hour. And the cherry on top they never called .

Worst app . I deleted the app after this repeated incident I can’t waste more energy. I don’t recommend download local apps are much better

by Catbooster

The app used to be good with fast deliveries. However, the the past year they’ve declined significantly. Every single time i order, my order gets stuck in the “order placed” status instead of moving to the “preparing” status. And it’s always the same excuse when i contact them, which is that they’re still looking for a driver. The dumbest part is, they don’t send the order to the restaurant until they find a free driver. This is stupid!!! It slows everything down!!! It toes forever until they find a driver and then i have to wait for the restaurant to prepare the food only because they didn’t send the order as soon as it was placed! The ideal system would’ve been to send the order immediately to the restaurant and by the time they find a driver, the restaurant would’ve made progress in preparing the food. And when I contacted them about this suggestion, they completely refused it and claimed that it’s to prevent loses with the restaurants. That makes zero sense!!! The driver would’ve eventually been assigned anyway, so there won’t be any loses! Not to mention the constant forced ads on the app that are plain annoying.

by Mahamin92

OTLOB is a pain to begin with. The ONLY edge it had over ELMENUS was some wider choice of places. But otherwise, no customer service to speak of; when your order just doesn’t show up you’re on your own; a sloppy interface; no way to save your go to places.
Enter TALABAT: OTLOB, but much worse. Everytime I search for a place I order from, I get a bunch of duplicates. Suddenly many places no longer deliver. And yet, these places are sill there, menus available, add to cart, checkout, you’re only told after you try to confirm the order! Places are no longer shown closed or busy. Every time I choose a place from search it prompts me to pick my only recorded address.
Honestly, it is JUST GARBAGE. I don’t understand how these glaring errors went unnoticed, especially when some of them were not in OTLOB. They look less like bugs and more like a general attitude of careless negligence. Everyone involved should feel a little ashamed of having created such a sloppy product if they have any professional pride, though it would be hard to imagine that a proud person worked on this.