Neo Status
Are you having issues? Select the issue you are having below and provide feedback to Neo.
7 Problems reported in the last 24 hours
Summary of Neo Problems 🔥
-The UI is terrible and difficult to use.
-The app crashes frequently when trying to look at alternative flight options.
-There is no logic to the auto population feature when filling out expense sheets.
📋 5 Reported Issues:
Hello When trying to switch on/off the Neo wifi switch through the app on my iPhone (remotely), I get "network not initialized". On the other hand, it works normally when connected to the same LAN network where the device is. In the past, it worked well in both ways. Thanks for your answer
When trying to switch on/off the Neo wifi switch through the app on my iPhone (remotely), I get "network not initialized". On the other hand, it works normally when connected to the same LAN network where the device is. In the past, it worked well in both ways.
When I try to use NEO the initial screen come up, but when I tap that screen I get a message that "The network is not initialized." This has always worked in the past. Gary Harkins
I’ve list contact with my Neo switches. Timers still working but I cannot access to change. No response from Ankuoo online and phone just rings.
Dears, Please be notified that I am unable to open neo app on my mobile device. Whenever I activate the QR and insert the password, it gets switched off. The portal is working fine on the laptop. All given actions were tried (refresh, restart, update, ….) Thanks AA
Have a Problem with Neo Mobile App? Report Issue
Common Neo Problems & Solutions. Troubleshooting Guide
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Contact Support
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Neo Website
Privacy Policy: https://neo-mobile-privacy-policy.mykds.com/
Developer: KDS
‼️ Outages Happening Right Now
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Sep 25, 2025, 08:05 AMa Windows user from Chantepie, France reported problems with Neo : Not working
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Sep 17, 2025, 09:33 AM
a Windows user from Massy, France reported problems with Neo : Not working
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Jul 02, 2025, 06:28 AM
a Windows user from Paris, France reported problems with Neo : Not working
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Jul 02, 2025, 06:28 AM
a Windows user from Paris, France reported problems with Neo : Crashes
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Jun 18, 2025, 04:14 PM
a iOS user from Vancouver, Canada reported problems with Neo : Login
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Started 11 minutes ago
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Started 13 minutes ago
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Started 21 minutes ago
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Started 38 minutes ago
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Started 52 minutes ago
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Started 1 hour ago
