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⚠️ Most reported problems ⚠️

Something else
57.1%

Connection
28.6%

Not working
14.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Fi Problems 😠👌🔥

- Metal (plastic that looks like metal) GPS transmitter on the collar is being dinged up by Maui’s metal ID and rabies vaccination tags

- Every time my dog is in the car the device reports the drive as a walk

- Customer service is a joke

- GPS tracking has lagged a bit

- New version came out and coincidentally one of my dogs activity tracking stopped working

  4 Reported Issues: 😵🆘🛟🚨📢

James Moore
2023-08-05

Fi app keeps notifying me that it's stopping. Tried restarting my phone and cleared app cache and forced stop. Nothing seems to work.

Tonya Piersiala
2023-06-16

When I try to open the app it says try again. I've updated the app and restarted my phone and it still won't load. I can't see any info whatsoever. How do I fix this issue

Jeanette Mooneyham
2023-05-09

The collar is pulsing green and I can t get it to stop. I have tried resetting and that doesn’t work

Marlene Lamping
2022-08-23

How can I cancel my subscription?

Showing 1-4 of 4

Have a Problem with Fi - GPS Dog Tracker? Report Issue




Common Fi Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Fi app on iOS and Android devices. Solve all Fi app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Fi iPhone Issues and Solutions

  2. Fi Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Barking Labs Corp., developers of Fi.




About this app

So, if your dog runs out the gate you forgot to close, you’ll be the first to know. this app measures the steps your dog takes and compares it to other dogs wearing a this app collar, so you’ll always know how much exercise they’re getting, and how much more they need.  Make sure your dog never escapes from your backyard. this app lets you designate safe zones around your dog’s most popular residences, whether that’s your house or your grandma’s, and we’ll alert you if they ever leave home without a walker.  View your dogs location and activity levels on Fi , and be alerted if they ever escape from a designated safe area.  Introducing this app, the world’s first LTE smart dog collar.  Coming in two different colors and three different sizes, this app works for any dog over 20lbs. this app works best when connected near a bluetooth connected device with the this app App or the provided charging base.  A red light will appear on their collar, and the collar will report its location every minute as they move.  Instantly track your dog’s location no matter where they are. this app gives you the peace of mind to always know that your dog is safe.  Part of the reason we built this app is because we didn’t feel that other smart collars offered enough value to us dog owners.  Running on a brand new LTE-M network, you’ll only receive the most accurate location reports and always know where your dog is.  Introducing the world’s first LTE dog collar.  If your dog’s got out, enable this app’s unique Lost Dog Mode at the click of the button.  If we lose our dog the last thing we should worry about is battery life.  With live agents ready to talk to you whenever you need, we’ll be right by your side for your journey with this app.  Paired with a this app collar, the this app app brings you even closer to your dog.  We’re putting an end to lost dogs.  Set daily goals to hit and view all previous walks and activity.