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Common Vidyo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Vidyo app on iOS and Android devices. Solve all Vidyo app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Vidyo iPhone Issues and Solutions

  2. Vidyo Android App Issues and Solutions
     


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Vidyo Inc., developers of Vidyo.


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Contact e-Mail: [email protected]




About this app

The Operator of each this app system to which this application connects may collect meeting usage data and personal information, such as your screen name, email address and IP address, from the application when it connects to such system, which will be subject to any terms of services, privacy policy and/or similar provisions of such Operator.  VidyoMobile delivers up to full HD business grade point-to-point and multipoint video conferencing to your iPad, iPod or iPhone device when connected to your enterprise or service provider’s this app infrastructure.  Unreliable wireless networks have traditionally posed challenges for video conferencing. this app’s patented Adaptive Video Layering technology is the difference between VidyoMobile’s reliable video interaction at the pace of conversation, and the broken pictures and unnatural delays of traditional video conferencing solutions.  Since multiple participants can share data in the conference at the same time, VidyoMobile offers a content dock where shared data may be previewed and selected or returned to the dock and hidden off screen, all with common iOS gesture controls.  Through this technology, video streams are dynamically optimized to provide the best quality video based on both the capabilities of the mobile device and the performance of the wireless network.  VidyoMobile users have full control over their layout and can choose which participants they want to view and can dynamically change between portrait and landscape orientations as well as preferred speaker and continuous presence modes.  You consent to receive communications, updates, and upgrades from this app for this application or from the operator of any this app system to which this application connects (an "Operator").  The same low latency, reliable high quality video experience that is delivered to high-end room systems and desktops is extended to your iOS devices.  Experience telepresence quality conferencing with shared content viewing on the move with VidyoMobile.  You acknowledge that this application may require access to your camera and/or contacts in order to function properly.  VidyoMobile requires a this app account through your enterprise or third-party this app service provider.  By installing this application, you acknowledge that you have read and understood this description.  You can withdraw your consent at any time by uninstalling this application.  Your mobile device can connect seamlessly with VidyoDesktops, VidyoRooms, and legacy H. 323 and SIP-based endpoints through the VidyoGateway.  The VidyoMobile app is simple to install and use.  If you need assistance with removing this application, please contact support@this app. com.