Huntington Mobile Reviews

by Suuckitysuck

Never had a problem with a bank since 20 years ago and then this...joke of a bank.... deciiiiided to give me grief when Covid-19 hit and they closed my account holding up my direct deposit paychecks, and causing me HUGE financial problems for a month during an public health emergency. Essentially sitting on several thousand dollars of MY wages, causing me panic attacks...while “investigating” (ie. doing nothing until the 30th day) whether that account will stay closed or not, aaaaand enjoying ignoring me and not returning my calls and messages for weeks. Aaaaaand then deciiiiding to close my account for NO good reason - they had NO evidence whatsoever of whatever “fraud” there was. I’m still confused to this day.... Happily, I got my money out and found another bank. Life is back to normal (with ANY bank guys...) my gosh... in my 22 years as an adult I have never been treated this way. I implore you guys....stay away! ...don’t say nobody warned ya!

by RandumHero333

I wish I could give NEGATIVE 5 Stars. As of Tuesday my account was at 50 dollars and some change, I went and withdrew that 50 dollars… after waking up the next day and checking my balance it was at -$39 dollars??? I call customer service FOUR TIMES (Disconnected every single time) Now as I finally get someone on the line today from customer service, they tell me there’s nothing they can do. Apparently I have Overdraft Protection, but it doesn’t apply to this matter?? All I wanted was my 39$ back that I had to add to put the account back to positive after their system made a mistake and didn’t update my balance properly. Customer service didn’t care and told me that I was the problem and I made the mistake. Unreal, now you’ve lost 2 customers. I’m in disbelief how u professionally this was handled and how this woman acted as if I was stupid because I didn’t check every transaction. Why would I check every transaction??? Huntington should show me an up to date and correct balance at all times. I’ve never been this upset with a business before..

-Kyle Howard

by GlipGlopFlipFlop

you can’t set up your login using Huntington , you have to go to the website to log in for the first time (per customer support) but when you get to the website to create your log in, you have to call customer support to create your log in, when you do so, you have to give them your SSN or bank account routing number, both i didn’t feel exactly comfortable to do so over the phone, so the only way you can set up your log in online, to get your log in info, to log into Huntington to BEGIN to use it, you have to go to your local this app branch and have them contact customer care to provide your account number through an online registry (again per customer support) so to use Huntington , you’ll need to go to the bank, where you can do your banking and not need Huntington . possible the dumbest set up to use an app I’ve ever heard and i am switching my bank after learning this.

by Licorice_smile_22

I’ve had Huntington for awhile and it’s worked fine. But now, for over a month, I haven’t been able to log in. I get one of 2 messages. Either that something has gone wrong and suggests my internet service (but I’m showing 3 bars on my phone) or that it is an incorrect Entry and if I put it in wrong too many times I’ll be locked out.

I’ve gone to my computer AND online on my phone and have been able to log in to my account using the same information. I’ve also changed my password when I went into my account on my computer just in case it’s my password that was the problem. That didn’t work either. I retyped my user name incase it was typed in wrong. That didn’t work. AGAIN, I was able to log into my account online on my my phone when I went through Safari AND on my desktop computer all within minutes of trying to log into Huntington .

I can only conclude that there is an issue with Huntington itself.

by Maya6940

As a former TCF customer coming over to this app, the process has been frustrating. First I had no access to either app for days during the rollout. Then when I am finally able to log back in, all of my historical transactions had not loaded. And, at this point, a week later my recurring bill payments are still not visible, however, they are being processed. So, if I needed to edit one, oh well. Also, I cannot deposit a check - it takes me to a screen that seems to be just thinking… I’ve also tried to send a bill payment off, except it requires that I pick which account to pull the money from, but it does not give me an option to actually select an account it just loads a blank screen.

Such an awful way to do a roll out involving peoples money. And then forcing them to use an app that barely functions. And, Bill pay doesn’t even show up as an option online. Smh.

by Ptolve

I had Huntington for a while and previously did not accept payment on loans. I use their website and never had a problem. Their website used to ask for a check number, which was a pain, but now does not. After the last app update, I noticed it now takes loan payments. I tried it for my August payment and no problem. However, I put in my September payment and it never cleared my bank. I checked Huntington and it said it could not process the payment due to NSF. I am very good at entering the correct information on forms. I called their Customer Support number and spoke to a nice lady about the issue. She looked at previous transactions I had done using the website and could confirm the proper bank routing and account numbers. However, for Huntington , the transactions are processed by ACH and she could not verify my bank routing or account numbers. Mmm. It’s possible I put in the incorrect account number, but very improbable. I deleted Huntington and I will stick to the website.

by Kalamazoo2714

I love the service of this app. You are slowly competing on the technology level with your bigger National Banking rivals. I love Huntington upgrades and Zelle. I love Mobile Check Deposit I don't do a lot but when I do funds are always immediately available in the morning with no holds. I also love the external bank transfer only complain it takes 3 days, where my spouse has another institution and they take 1 day to do external transfers into this app. Also electronic bill pays take 2 days, where our other account they are done in one day. One thing I want is to be able to access PDF of statements and documents like my other financial institution so I don't have to login on the computer to access a statement. But overall we love banking with this app and Love the staff at the Indianapolis Willow Lake and Broad Ripple Branches. They are awesome.

by Abren01

The servers driving Huntington have considerable downtime, often multiple times per week that break connectivity for a couple of hours at a time. This seems to affect the website at the same time. Half the time I have to drive to the bank to make timely transfers.

Devs: for the love of all that is good, could we please get some options to turn off all of the extra “features” that have been added over the last few months? I just want to do basic banking. I don’t want to see pie charts and bar graphs. That’s why I have Excel. I also don’t want to see notifications about every deposit, or how my spending compares to last month, or my “Spend Setter”, or my “Look Ahead.” There’s no way to turn any of this stuff off. The basic banking app that I loved is now a cluttered mess, which drives me crazy.

by Suzanne Nehra

I moved to Mexico to 2&1/2 years ago. Talk to my branch before I moved. I was going to close my accounts becuz of distance. I was worried that I wouldn’t be able to get the help I needed if something happene. I was right. My Wallet was stolen just be fore the Boarder. All my money an debit card Credit cards were gone. It took over two month to get debit card back from bank. I was here for Two month with NO money. It was a nightmare. I am still living the nightmare. My debit card is not working I am out of checks you won’t send to PMB so I have no way to get checks or card. We have no mail Deliveries. All mail go to PO Boxes in the states. It get picked up and delivered to our PMB. There is so much more that has happens but won’t go into it now.

by Mumba05

Now that it’s been nearly a week with multiple uses daily, I’m over the initial shock, and I really am enjoying the format of the new app. It was difficult at first, because I’m always in a hurry, it seems, when I do online banking. I was a surprised by the changes at first, so had to login a few times before I became familiar with the formats. I have several accounts with children and grandchildren, which means I’m checking balances and moving small amounts of money frequently, in addition to our larger accounts. I do appreciate the new app now. I did notice today, however, because my grandson was with me and reading his message from you aloud, that I did not receive an important message that all
Banking must be done at drive through. That would have been good to let me know. I looked all through app to locate said message in my accounts, but it’s not there. You may want to fix that one! Thank you for your continuing efforts to improve banking with this app. I live mostly in FL now, but still bank with this app.

by Gram2354

Ever since I did the latest update, when I open Huntington , I get a blank page? Please fix this. I have an IPhone 12 Pro

Thank you for fixing the update. Huntington works perfectly again. I check my account through Huntington daily (sometimes several times a day). I have been with this app Bank for over a decade and they just keep getting better. I recommend them often. My Mom lives in a small town in Michigan and told me last week that they were getting a this app Bank coming to her town. I told her to bank with them and she would not be disappointed.

by ESlike711

Super user-friendly. Mobile deposit is awesome. The only thing I wish they’d add is the ability to create “pockets.” Not actual accounts, but just little “pockets” of money. So if you’re trying to save money for something specific, but keep it away from your main savings, you can see how close you are to your goal without having to subtract it from your savings. It wouldn’t have an account number or anything - just a balance. Like a little piggy bank, if you will.

I didn’t take off any stars for that because I don’t even know if that’s something Huntington is legally capable of doing. The process of just opening another savings account is so involved, there’d probably be some legal issues with doing it through an app, even if it’s not an actual account. But it would be pretty super if that was doable and implemented.

by Mejdij

The this app App is simply excellent! I access it every day, several times a day, as our family has 5 accounts that are seamlessly connected. There has never been a problem with Huntington , which is so important when it comes to monitoring finances and having access. Updates to Huntington continually improve and perfect what is already wonderful. Among other things, I really like the addition of the Spending Analysis and the Budget. It really helps me stay on track! Another thing I really like is that, through Huntington , I never have to step foot in a bank. For example, if a paper check is received, I can cash is right through Huntington by taking a picture of it! Love Huntington ! Love this app!

by HowdyDo2

The easiest way to deposit checks, facial recognition to sign in, easy access to bankers when needed, easy to send money between accounts, even to those outside of this app, easy to set up recurring transfers, IN house bill pay vs using a third party, allows checks to be sent electronically to ANYONE, even to personal accounts if all the pertinent information is known, and all this can be done on Huntington vs having to go to a computer! I’ve about given up using the desktop to do banking or go to the branch for much other than clarity when online bankers are unavailable or to get that which can’t be done electronically, like getting cashiers checks, loans, etc.

by Howinthehell

HuntingtonBank is the best bank ever! They know my usual places of spending, and my spending habits so whenever a more unusual place of shopping is recognize by this app they send me alerts to my txt msg’ing and Mail inbox notifying me of the select transaction(s) having been made just for certainty that it was me, or not .In the case , obviously, that I was not me responsible for making such purchase we can clear it up immediately. I can monitor whether an unauthorized transaction recently occurred; and if necessary this app takes immediate action for and with me. They are amazing! I love my online banking experiences through my this app app.; everything is very easy to use. I always recommend the this app Bank to others for their banking needs.

by Kmebz

Sure you have tons of 5 star reviews but it has been really acting up in the past couple weeks.. I’m not able to do much before it freezes and I can’t do anything and have to reboot Huntington . That’s super annoying.
I have a nearly brand new phone and I can just tell it’s not been really updated in a long time.. first of all, the biometrics most people have now is faceID not fingerprint. By the way, it doesn’t work for some reason. Secondly, you just need to redesign the whole thing.. the things that I want to look at most are hard to get to and not as accessible as the things that I don’t care about. Come on.. just because you have a ton of 5 star reviews, doesn’t mean you can just neglect Huntington .. it’s ridiculous.

by Vimonah

this app Bank itself does not have room for beginners and/or people without very good/ excellent and long credit history. That’s not fair enough.
By ‘room’ I mean, “credit cards, mortgages etc”. I guess these are strictly for ready made customers, people who have alredi built credits and have fat accounts.
’The journey of many miles starts with a step’, says an old adage. Give some of us the opportunity to take that step and you’ll see how we’ll complete the miles in no time.
Banks I do not keep my money with trust me enough to provide me with credit cards/auto loans with no credit history and no co-signs.
Please give people like us that chance especially when you see we have income flowing into our accounts. It is true some of us may not earn much but when given the ‘room’ wel know it’s an obligation that must be fulfilled and so adjust our other expenditures to suit that purpose.
Personally, I have integrity and I’m credit worthy.
Consider these concerns for myself and for many who haven’t said thier minds in this regard and you watch your customer base quadruple.
Your concerned customer!

by Kitty Cora

From every aspect this app has been a full service bank in not only banking services but the way they respond to any problem or question. I have been to several different locations and am always greeted and treated by friendly, courteous, l staff. Unlike the past. So happy I changed to this app. I had one issue after another with previous institution. The last straw was when they called to tell me they just cashed a check from an account elsewhere and they knew it was not my signature on the check. When I told them that the account the check (stolen) was from had been closed for sometime. They said I would need to come there right away with the money. When I questioned them the answer I got was, sorry everyone makes mistakes.

by Collector_lwm

UPDATED REVIEW: (5 stars)

It would seem this app bank does actually listen to their customers complaints which is a pleasant surprise from a big corporation and what I’ve come to expect from dealing with this app in the past.

I was procrastinating a tad in writing my review for Huntington but as soon as I did… magically there was a fix/update for Huntington and the issues from below went away. So I guess what I’m trying to say is you’re welcome.

Luckily I’m nowhere near that narcissistic but it is reassuring that this app does listen and is willing to change features the customer don’t like.

ORIGINAL REVIEW: (2 stars)

Huntington used to be great but its beginning to go down hill. It’s not unusable by any means but its beginning to show the signs. I noticed the degradation with the recent addition of widgets and product/service ad’s that can not be removed or at least moved out of sight. This might not seem like a big issue but I see this as just a few steps from actual commercials or un-skippable ad’s being placed on Huntington . I will continue to use Huntington until it gets unbearable and then I’ll probably have to look for another bank since Huntington will be useless to me.

by O'Connor On CSR2

This bank is slowly coming up! I work for a different bank and opened an account here since I won’t be tempted to go to the branch to touch the funds, and it’s been a great experience! This banks mobile banking tools are top grade! They even have Zelle now! My main bank is chase and honestly this app has a few more features (experimental features maybe), but it’s definitely working for them. Now Huntington layout is not as nice as the the mobile web page but I’m sure they’ll update it soon. I have zero complaints except that once I sent my barber $25 from my this app zelle and he never got it. I had to resend it from my chase account and he got it in 2 seconds. I haven’t bother calling customer service though. Other than that, they’re great!

by Zoae

What’s the point of a mobile app if you cannot use it? I had no pre-existing issues until I used the “convenient” feature of mobile deposit. I started a new employer and the direct deposit didn’t complete during my first pay period. I used the mobile deposit feature only for them to 1) Lock my account and all available funds 2) Lock me out of my mobile access for all 4 accounts I have with them 3) They cancelled my debit card and 4) Placed my entire accounts on hold for an entire week during the holidays. Mind you this is my account, my money and not a credit account. They gave me ZERO notice before and after that this was going to happen. I have opted in into every form of communication and they said nothing in regards to having the entirety of my money with them placed on a freeze. I work for a bank and Nordstrom mind you. They are BS and so are their policies, spare yourselves.

Oh not to mention, I had a pennie randomly deposited into my account and they charged me $40 for it and another $40 for that charge over drafting my account.

THEY ARE THE WORST. Unless you want to spend 1+ hours a month in trying to straighten out issues constantly with you money, bank at Chase.

by Cancer62579

Ok. Been a loyal customer to this app for over 5 years now. I have had a few overdrafts but knew they was my fault and never disputed the overdrafts. Here lately what I noticed is over the past few months. I have been getting charged anywhere from $9 to $18 non this app atm fees. There is two this app banks in my location and yes you do have cvs you can withdraw from but considering I drive a 50 foot truck for a living. I can’t always withdraw cash from just this app banks and there locations. After 5 years of loyalty. I’m moving on to another bank. Any future customers I would hope they read this review and Choose wisely and go to another bank. Yes I know I am just one person and taking my money elsewhere won’t hurt this app. But hopefully this review does. Highly disappointed in this bank and would not recommend anyone to open anything with these crooks.

by PixelRogue

Update: May 20th, 2019

External Checking Account
You can not pay your Voice card bill from an external account through the mobile app. Requires a desktop, and it is a clunky process. This gets old quick every time you want to make a payment.

Statement Cycle Balance
There are charges if there is a balance of any kind between statements. If your statement date closes on the 29th of the month, and you made a purchase on the 28th, you will be assessed a series of fees.
Better still, lets say you remembered this crazy requirement and want to plan ahead, you can't. You can not make a payment in advance.

Received a developer response quickly to this review update, and they are asking me to troubleshoot? See, no one even read the content of this review. See tech support comment below.

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Tech is poor, support team w/attitudes.

Awesome. Just updated (did not want to, but couldn't get into my account - bio metrics not working, credentials not letting me in - upgraded because support would insist.

Upgraded, still can't in. Credentials are correct. Biometrics are correct and accurate. Nothing.

No way to contact support electronically - just via phone. That means an hour of wasted time...being forced to change passwords WHEN THE PASSWORD IS ACCURATE!!

by Armand12!

Seriously, it took me five tries to deposit a check. I only downloaded Huntington because I had a temp job working six ten hour days a week and wouldn’t have time to drop a paper check at the bank. I put the check on a maroon background. Huntington said dark background. When that didn’t work, I put it on a black sheet. That still didn’t work. There was a quarter inch of paper on the bottom, the lip where the paycheck was sealed, that I hadn’t torn off. I tore that off. Finally the paycheck deposit was accepted. After trying five times with the first paycheck, when I got my second paycheck, I expected it to be easier. This time, only two tries. Apparently the light wasn’t bright enough, so I had to move a lamp. My husband banks with Chase and never has an issue with Huntington accepting check deposits.

by Alippiatt

Have used Huntington for a few years and love it. It keeps getting better and better. However, noticed my push notifications no longer show up in Notification Center on iPhone. This could either be after latest app update 2 weeks ago or update to iOS 12.2. I had notifications setup in the Notification Center only, but no banners. Now, you can’t do this. It will not turn on push notifications unless you turn on Banners for Huntington in the iOS Notification Center. I’d prefer to NOT have banners and manually see he push notices ONLY in the Notification Center. Other than that, love it!

by Eskargo

I used to have terrible credit. I couldn’t get a credit card for over 20 years. I hated all banks. Then I opened an account with this app. After a couple of years, they offered me a small credit card line of credit. I took such good care of that credit. I paid my bills early and in about 6 months they increased my credit line by 5 fold. Together, we re-established my credit. I now have a credit score of 825! I took my phone into my this app branch and showed my credit score to the banker who set me up. She came around and gave me a big hug. She told the others working in the bank and they applauded me! True Story!

by Jhhomba

I have been using Huntington for a long time and it has been pretty solid the whole time. I can make deposits, make payments bill payments and transfer money between accounts without much trouble. The only very minor complaint I have is the new analysis tool; certain monthly electronic debits show up as no category and Huntington will not allow me to categorize these. They go into pending which stays grey then goes into history which will not allow me to edit and assign a category. I don’t know if there is a reason for this but it is annoying to see a big grey arc in your analysis that says, “No Category”. But overall I like Huntington .

by Kwmcq

I have used the this app app for a long time and it has been great. I updated to the latest version and now cannot open it on my IPhone 8. It appears that it only runs on IPhone 9 and higher. I often need to use Huntington to transfer funds when traveling and other times when a computer is not available. I am really disappointed to have to upgrade my phone for this reason alone, when otherwise it serves my purposes and is only two years old. Seems very wasteful, so either I will have to not use Huntington , or upgrade phone. Neither is a preferable resolution.

by Collin Butthole 12329

If you don’t already use online banking with this app you need to move out from underneath that rock you live under. All my deposits, checking and savings transfers, bill payments, etc. are now done through Huntington in seconds. Don’t even have to remember a password to log in as my fingerprint is the key and can even view my account balances without it. Love the easy access to my FICO score and love the ability to instantly freeze and unfreeze my cards and accounts at my discretion. Great app, way to go this app. Couldn’t be happier. Oh yeah, and it’s free. 👍👍