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I wish I could give NEGATIVE 5 Stars. As of Tuesday my account was at 50 dollars and some change, I went and withdrew that 50 dollars… after waking up the next day and checking my balance it was at -$39 dollars??? I call customer service FOUR TIMES (Disconnected every single time) Now as I finally get someone on the line today from customer service, they tell me there’s nothing they can do. Apparently I have Overdraft Protection, but it doesn’t apply to this matter?? All I wanted was my 39$ back that I had to add to put the account back to positive after their system made a mistake and didn’t update my balance properly. Customer service didn’t care and told me that I was the problem and I made the mistake. Unreal, now you’ve lost 2 customers. I’m in disbelief how u professionally this was handled and how this woman acted as if I was stupid because I didn’t check every transaction. Why would I check every transaction??? The app should show me an up to date and correct balance at all times. I’ve never been this upset with a business before.. -Kyle Howard

I’ve had this app for awhile and it’s worked fine. But now, for over a month, I haven’t been able to log in. I get one of 2 messages. Either that something has gone wrong and suggests my internet service (but I’m showing 3 bars on my phone) or that it is an incorrect Entry and if I put it in wrong too many times I’ll be locked out. I’ve gone to my computer AND online on my phone and have been able to log in to my account using the same information. I’ve also changed my password when I went into my account on my computer just in case it’s my password that was the problem. That didn’t work either. I retyped my user name incase it was typed in wrong. That didn’t work. AGAIN, I was able to log into my account online on my my phone when I went through Safari AND on my desktop computer all within minutes of trying to log into the app. I can only conclude that there is an issue with the app itself.

As a former TCF customer coming over to Huntington, the process has been frustrating. First I had no access to either app for days during the rollout. Then when I am finally able to log back in, all of my historical transactions had not loaded. And, at this point, a week later my recurring bill payments are still not visible, however, they are being processed. So, if I needed to edit one, oh well. Also, I cannot deposit a check - it takes me to a screen that seems to be just thinking… I’ve also tried to send a bill payment off, except it requires that I pick which account to pull the money from, but it does not give me an option to actually select an account it just loads a blank screen. Such an awful way to do a roll out involving peoples money. And then forcing them to use an app that barely functions. And, Bill pay doesn’t even show up as an option online. Smh.