SEHA Status

Last Updated on 2024-06-03 by SEHA - Abu Dhabi Heath Services Company

I have a problem with SEHA

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User reports:
No current problems

- Crashes frequently

- Requires UAE phone number beginning with +05

- Payment system doesn't work with foreign credit cards

- Data needs to be re-entered each time

James Kay 2022-08-09

When trying to pay I get a screen showing “problem processing your request.” This is only happening since I updated the app today

Ingrid Kenney 2022-06-16

Cannot select date of birth. No button showing to 'set' the date when selected.

Aregash Desalagn 2022-06-03

I can’t open app on iPhone

Showing 1-3 of 3 reported issues:

Common SEHA Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve SEHA network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the SEHA App
1. On android, goto Settings » SEHA » click [Force Stop]

Clear SEHA App Cache and Data:
1. On android, goto Settings » Apps » SEHA » Storage » click [Clear Data] option. This clears both data and cache.
2. restart SEHA.

On android, goto Settings » Apps or Manage Apps tab.
Click SEHA » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto SEHA » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch SEHA