Iberia Reviews

After missing our flights on the 15th due to having to return home to pick up a Covid vaccination certificate, The Chicago this app staff was nice enough to put us on the next flights out. But they went ahead and marked our whole itinerary that was originally purchased as a no-show and now we are stuck in Spain and we do not have return tickets!!!! I have tried to call the one 800 number for days and I get absolutely no answer it just rings and hangs up on me after 20 minutes of being on hold!!! They do not even offer a online or application chat option!! so here I am stuck in Spain having to re-purchase return tickets home!!!! They have now scammed me out of almost $5000!! Never will I fly this app again!!!
How can your company put me on the next flight out but not even acknowledge my return flight tickets!!!!

After trying to check in over 10 times online for this flight, I called customer service for help as I was told when I booked my flight I would be able to pick my seat when I checked in 24 hours in advance of flight.

The first representative I got was David. He told me that the reason I was having trouble was because I was using my iPhone and Mac (Chrome and Safari) and that your check in process is not supported by those browsers!! WHAT?!? Wasn’t told that anywhere!!!

When he said He could not help me with my seat, I asked to speak to a manager. That’s where it got WORSE!

I got Michelle who told me I WAS checked in (how the hell did that happen?!) but that I had to ‘go to the airport to get a seat because I was already checked in?!!

I told her over 10 times I live in Cleveland and would not be able to get help there. She could not understand that I am on a separate itinerary to JFK from my home.
She was cold, uninformed, and kept repeating for me to go to the airport, which makes NO sense.

So, your check in process online and on Iberia is miserable and now I am going to have to wait to get a seat I was guaranteed to pick when I checked in.

Can you help before I board?
Caroline Barni
Confirm #: JZHGLN

I tried to pay for baggage with two different American Express cards leader or more at. Also the only cards I have that I use for business. I had to use the personal card MasterCard to be very frustrating. Other than that Iberia is easy to use nicely done

I used Iberia to book and manage my flight, very friendly BUT here is the catch!. I bought premium economy all the trips. Iberia would show me my correct selections. But then this app sent me email confirmation of my payment, and it showed that Only the way to madrid was premium, but I still had 2 bags in hold (as per premium price). 5 min later I received the tickets on a different email saying that not only I was traveling on economy but that o had ZERO bags in hold. I spent hours on the phone, they would not correct the glitch or refund me, and told me that Iberia WAS WRONG. Iberia showed me I was traveling premium round trip (for which I paid for) but this app’s customer service said i was the one who made the mistake.

Iberia speaks about this app's administration and their processes.
Pretty bad user experience (I even had to fake my child's name and say that he was traveling with his mum instead of me because both names together exceed 35 characters).
The only reason I'm giving it 2 stars is because it's still much better than their website, where it was just impossible to buy the tickets because of multiple bugs.
Add to that this is a company that behaves every day more like a low cost airline except in the ticket prices.
Sadly, it's the only option that many of us have to get a direct flight to Spain

There is always an issue.
The latest, it only provides your boarding pass in a PFD format to print. No in-app boarding pass or wallet.
But this is not a temporary glitch, there has been something wrong since Iberia was created. I flight with this app several times a year and Iberia NEVER worked well in any trip.
If you are lucky and went well once, just wait for the return flight and something will go wrong.
However I have to say that the website also fails all the time, so maybe this is not a problem of the developers of Iberia , but just the ones at the server side.

this app provided the worst customer service I have ever experienced with an airline company. The website did not function properly to change seats and add baggage and we had to call a representative by phone. The representative was not helpful and in fact gave us misleading information. Iberia for this app was only slightly more helpful than the website and allowed us to complete our checkin process where the representative on the phone could not.

During check in, if you click back, you cannot go back on screen, instead you have to start from the beginning. Very old school thinking.

In addition, when paying for an extra bag and entering my cc info, I had entered everything but realized I chose MasterCard instead on visa. When I changed it to visa it deleted everything and I had to start all over again.

Whoever designed Iberia does not travel nor do they use Iberia themselves. this app needs to make it more user friendly when correcting errors.

I had to purchase the seats 3 times, 2 prior to my trip, and one more today that I wanted to change seats, Iberia did not give the chance to get the prior assigned tickets, I had to pay for the 3rd time.
Before the flight, weeks before my flight I received an email that I had to make changes on one of the flights, because “one sector of the flight was cancelled”. I made the changes.
One day before the flight another email came in saying that I had another confirmation number.
I showed up at the counter and I was bumped from business to economy. I was offered a monetary compensation, but I paid business for a reason.
In flight, 2 of the flight cure were completely rude, that God I feel asleep for most of the trip.
This experience was given me a bad taste of this app.

Still With new update cant search says error occurred try again later. Meanwhile on the internet i can search.

Update Nov 12
Had to log out and login again now it works perfectly.

Customer service staff told me I can select available seats feee of charge 24 hours before departure. However it didn’t work.

THE WORST airline app I’ve ever used. The description says it is compatible with Apple Wallet, however, there is no way to add the boarding pass to the Wallet, nor does Iberia itself have a boarding pass, only a pdf via email or other stand-alone file. There are plenty of other gripes I have with it, but obviously this app doesn’t care, since the above (and the others) are long-term issues, so I’m not going to waste my time. Apple should really get on their case for it being so shoddy.

Most complicated website which is changed automatically to Spanish language and since then I can’t change it to English. My password for some reason not matching and I tried to change and it asks me my passport number , secret question etc.. seriously? I’m not caring my passport all the time with me.. tried to check the deals they have - couldn’t understand nothing. So F it, tired of trying. Gotta choose another company

Iberia is near useless and without hesitation as about as bad as it gets. Won’t let you check in due to an error for missing information although every field is completed. Also no place in Iberia for assistance. Even hotel staff I spoke with regarding checking in with this app and can quote them as saying worst app and website as well. Many customers with complaints and issues.

I have been loyal to OneWorld for over 15 years. I am Emerald and my membership card is from American Airlines. I use Concur and AmEx Global Business Travel/Amadeus to book my flights. Every other airline app picks up my loyalty number as entered in those systems. NOT ONLY DOES this app NOT upload or totally ignore my loyalty card in my bookings, but in addition they have DESIGNED AN APP THAT ONLY ALLOWS TO ENTER AN this app LOYALTY CARD NUMBER. What is the point of having an alliance if you discriminate against your alliance partners’ members?

They create sometimes 3 different record locators (depending on codeshares etc) something no other airline does. And no one knows which is the “real” one. Then passport and contact info has to be repeatedly entered, and then it blanks out some of the fields when you try to proceed to the next step.

And there is no app support, and the airline call center is no help.

Sont understand how an airline cannot have a working app. It continually provides the error message week after week UNEXPECTED SERVER ERROR. Despite bringing out new app updates this app seems incapable of resolving the stability of Iberia

I was very happy with my first experience. I had to check in to a flight from a taxi. Downloaded Iberia and checked in in 5 minutes

Tricky to move through all the questions and to feel sure you’ve done it right-got hung up a few times trying to complete a section but being told it wasn’t complete.

Super friendly user! Stable and quick even when connected with a low quality WiFi.

I’ve been having an error checking in for an hour. First couldn’t get the English site, then it kept saying there was an error. I called and they said it’s because I’m using chrome or safari. What else would I be using??? Their website doesn’t have base level functionality. Ridiculous.

Great app incredibly effortless check in - very user friendly
I just got it and checked in my email hole family -

this app is never on time, I’ve had my plane canceled and delayed twice already. The people I’ve come across at multiple airports have been nothing but rude. Pay more money and try a different airline this is ridiculous. I’m tired of having my flights canceled because of other people. I would give zero stars but I can’t.

My ticket was sold by American Airlines but operated by this app. I tried to check-in using the this app App but it did not accept the country that issue my passport: USA. In spite that this was my returning fly, I couldn’t check-in 24 hours before. I truly believe that they do that to charge for the seat assignment. I couldn’t check in until I did it in person in the airport